Work scheduling in tourism & hospitality industry

1. Work Scheduling in Tourism
& Hospitality IndustrySTS 512

2. Work Scheduling plays an important role in many different service
industries including Tourism and Hospitality Industry
Work scheduling is the most essential and the most complex task in
service Industry.
Work scheduling involves putting the right people on the right jobs at the
right times to meet customer demand.
Helps to deal with fluctuating and random demand of customer or guest

3. What Is Work Scheduling?
“A work schedule is a list of time periods when an employee is
expected to work.”
Work schedule is defined as, "The number of daily hours,
weekly hours, and annual weeks that employees in an
occupation are scheduled and do work."

4. Need of Work Scheduling
 Manage Workload: Employees are scheduled to manage the workload of a
company.
 Manage Compensation: Scheduling helps employers manage compensation and
payroll. they are compensated based on the number of hours logged within a pay
period and ensures fair pay.
 Monitor Productivity: Scheduling employees is a way of monitoring worker
productivity and performance and helps to understand their work arrival and
departure times, as well as the time allotted for breaks and lunches.

5. Need of Work Scheduling
 Attendance: Work Scheduling is key in managing attendance. Scheduling
system know precisely when each employee is supposed to work and when
they are not.
 Ensuring a fair policy :Work scheduling ensures that all the employees will be
treated fairly with regard to leaves. Management can take a look at the
schedule reports and allocate leaves accordingly.
 Keeping Stress Levels to a Minimum: helps put things in a distinct time
frame and allow you to leave your work at the workplace.

6. Types of Work Schedules
 Standard Business Schedule
 Fixed Work Schedule
 Flexible Work Schedule
 Rotating Shift Work Schedule
 Part-Time Work Schedule
 split work schedule
 Seasonal
 On-call
 Overtime

7.  Standard Business Schedule: where employees work set days (usually Monday through Friday) and
set hours (usually 9 a.m. to 5 p.m.). This is often referred to as a “9-to-5 work schedule.”
 Fixed Work Schedule: Employees work the same amount of hours in fewer days when compared
to the standard “9-to-5” model.
e.g.: Monday-Friday from 8:30 AM to 5:00 PM or Thursday-Sunday 3:00 PM to 11:00 PM.
 Flexible Work Schedule: Flex time allows employees to begin and end work at nonstandard times
within limits set depending on the employer’s policy ,i.e. starting and ending times will be
different, but keep the same schedule each day
e.g.: Monday‐Friday, (9:30AM‐6:00PM or 7:00 AM ‐3:30PM).
Types of Work Schedules:

8.  Rotating Shift Work Schedule: Rotating work schedules cycle employees
through day, swing, and night shifts.
Helps business to stays open around the clock (24 hours)
 Day Or First shift (e.g., 7 a.m. to 3 p.m.),
 Swing Or Second shift (e.g., 3 p.m. to 11 p.m.)
 Night Or Third shift(e.g., 11 p.m. to 7 a.m.).
 Part-Time Work Schedule: A part-time work schedule is any schedule less
than full-time employment. this type of schedule allows greater flexibility to
maintain other responsibilities outside of work.
Types of Work Schedules:

9.  Split work schedule: Working more than once a day. This may be done due to business
needs or at the preference of the employee.
e.g., a Car or Bus driver may work 8AM to 10AM and 3PM to 5PM each day
 Seasonal: A seasonal work schedule is in effect for only a few months out of the year.
Typical seasonal work schedule types include holiday (November through December)
and summer (June, July, and August).
 On-call: An on-call schedule is one where the employee is available to work any time,
day or night, as the employer demands.
 Overtime: working more than the standard full-time hours each week and Wages for
overtime work are usually higher.

10. Benefits of work scheduling
For Employees:
 Flexibility to meet family needs, personal obligations, and life
responsibilities conveniently.
 Can work during the hours that fit employee’s energy cycles best.
 Reduces employee burnout due to overload ( can take a break when
they need).
 Allows people to work when they accomplish most, feel freshest, and
enjoy working.

11. Benefits of work scheduling
For Employers:
Increased employee morale, engagement, and commitment to the organization.
Reduced absenteeism and tardiness.
Increased ability to recruit outstanding employees
Reduced turnover of valued staff.
Develops image as an employer of choice with family-friendly work schedules.

12.  Doyle, A. (2018, september 20). The Balance Careers. Retrieved from https://www.thebalancecareers.com/types-of-work-schedules-
2064278
 HEATHFIELD, S. M. (2019, january 28). Retrieved from the balance careers: https://www.thebalancecareers.com/advantages-and-
disadvantages-of-flexible-work-schedules-1917964
 Michael Pinedo, C. Z. (2015). Scheduling in the service industries: An overview. Journal of Systems Science and Systems Engineering.
 mitrefinch. (n.d.). Retrieved from https://www.mitrefinch.ca/blog/time-and-attendance/5-reasons-why-employee-scheduling-should-be-
your-top-priority/
 Pizam, A. (2018). Tourism Manpower: The State of the Art. Journal of Travel Research, 5-9.
 Sling Team. (2018, december 17). sling. Retrieved from get sling: https://getsling.com/blog/work-schedule-types/
 Spacey, J. (2018, january 28). Retrieved from simplicable: https://simplicable.com/new/work-schedule
References

13. Thank You SarabindhGMano
1STM.T.T.M