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General rules for hotel employees

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General rules for hotel employees

  1. 1. GENERAL RULES FOR ALL HOTEL EMPLOYEES • All hotel employees should always report for duty on time • Employees should not absent themselves without very good reason • If a hotel employee is unable to report for duty, he/she should inform the head of the department concerned well in advance if possible • All hotel employees should report for duty dressed smartly in clean , well - pressed uniform. • No hotel employees should take the uniform out of the hotel premises without permission.
  2. 2. GENERAL RULES FOR ALL HOTEL EMPLOYEES • Employees’ personal phone calls should be avoided during working hours. • Employees’ urgent calls should be made on public phones when they are not on duty. • Hotel employees should not visit the hotel on off - duty days unless they are given special permission • The hotel employees should not visit the public guest rooms or attend any function unless they are given special permission to do so. • Relatives and friends of the hotel employees are not recommended to wait for them in the hotel premises.
  3. 3. GENERAL RULES FOR ALL HOTEL EMPLOYEES • When the hotel employees are not on duty , they should not group together in corners and talk or gossip.. They should stand or sit at their stations ready to serve or assist the customers, or help their co workers to complete their side work. • All hotel employees should be honest in every way. They should not take money, food, supplies or time that is not theirs. • They should not leave before departing time • They should not try to shirk their responsibilities or waste time • All hotel employees should be loyal to the hotel.
  4. 4. GENERAL RULES FOR ALL HOTEL EMPLOYEES • They should not criticize the hotel or the staff. • Hotel employees should all help to build a good public image of the hotel. • Hotel employees should report all accidents immediately to the head of department or supervisor concerned. • Hotel employees should hand in straightaway all lost articles to the head of department or supervisor concern. • Hotel employees should never smoke in the dining room, kitchen and all ‘ no smoking “ areas. • Hotel employees should never chew gum or nibble food while on duty. • All hotel employees should help to keep the hotel clean.

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