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 There are several different types of work
schedules.
 Work schedules vary based on the
organization and the job.
 The type of schedule required for a job is often
listed in the job posting.
 However, if you’re not clear about the hours
it’s a good idea check with the employer prior
to accepting a job offer.
 Workforce scheduling involves putting the
right people on the right jobs at the right
times to meet customer demand.
 Work schedules can be an important source of
employment instability in today's labor market.
 Unpredictable and variable work hours and work
during nonstandard times of the day especially when
outside of employees' control can limit earnings,
impede performance, and interfere with workers’
access to social benefits defined in both workplace and
public policy.
 Work schedule characteristics such as these can also
interfere with caregiving and the organization and
management of family life, with potentially profound
consequences for child and family well-being.
 Workforce scheduling is at once the most essential and
the most complex task facing a hospitality manager.
 The goal of workforce scheduling is to match the
number of workers available with the customer
demand that exists in any given time period. Thus, a
manager must forecast demand, translate fore-casts of
customer demand into desired staffing levels, and then
schedule the appropriate number of employees (neither
more nor less than needed) to meet the forecasted
demand.
 Moreover, the schedule must make a reasonable effort
to accede to employees’ preferences for work times and
days. Once operations have started, the manager must
monitor the effectiveness of the forecast and the
resultant schedule to see that demand is, in fact, being
met.

 If the manager notes excess employees for the
demand, some workers can be reassigned, put
on break, or sent home. If the demand exceeds
the existing staff’s capacity, the manager may
need to call in more workers on the spot.
 Managers have three primary reasons to care
about workforce scheduling, that are employee
preferences, efficient utilization of time and
Profitability and effectiveness
 Fixed Work Schedule
 A fixed work schedule is a timetable that generally
consists of the same number of hours and days
worked per week.
 Fixed work schedules tend to stay consistent once the
number of hours and days have been agreed upon by
both the employer and the worker.
Flexible Work Schedule
 Flexible work schedules are less rigid than
fixed schedules
 Employees and employers work together to
determine the number of hours and days of
the week they are able to commit to.
 Depending on the employer’s policy, employees
may be expected to work a minimum number
of hours or be at work at a certain daily block
of time, but shifts can often be “switched” with
other coworkers in order to satisfy the needs
of the employer and the busy life of the
employee.
Results-Only Work Environment
(ROWE)
 Similar to the completely flexible schedule
option, the ROWE option is focused more on
results and productivity rather than the
actual time put in.
 This means that as long as you get your work
finished, and the end product is something to
be proud of, you can work whatever hours it
takes to complete it, even if it is less than the
full-time status.
Compressed Workweek
 The compressed workweek takes your typical
40-hour, Monday through Friday and
compresses it into fewer days. Rather than
working five days a week.
 Compressed scheduled will lengthen the hours
on three or four of those days, allowing for an
additional day or two off per week.
 The most popular compressed schedules are
three 12-hour workdays with four days off and
four 10-hour workdays with three days off.
Rotating Work Schedule
 Rotating work schedules cycle employees through
day, swing, and night shifts.
 This cycle helps to distribute different shifts
between all employees so that no one is stuck
with just the less desirable hours.
 This work schedule is not as common but can be
seen in many careers like the military,
construction work, roadwork jobs, power plants,
and hospitals.
 This type of timetable does have some benefits.
Employees are able to spend more time with
family and friends during their normal work
hours, and may be able to run errands they
normally would not be able to complete
 Rotational shift work
 Split Shift
 weekly/monthly rotating systems
 Permanent night shift systems
 Rotational shift work
 Shifts rotate or change according to a set
schedule
 Shifts can be continuous (24/7) or semi-
continuous (2-3 shifts/day without weekends)
 Workers take turns working all of the shifts in
the system
Split Shift
 A split shift schedule means that you are
splitting your hours throughout the day. For
example, you may put four hours in during the
morning, two more mid-afternoon, and end your
evening putting in your last two hours.
 Another variant is putting in four hours in the
morning and then four hours at night.
 The split shift schedule simply means that your
schedule for the day is split to allow for other
life happenings in between.
 weekly/monthly rotating systems
 Changes every week or every month.
 Provide for both the physical and social needs
of the worker.
 A forward direction (morning-
afternoon/evening-night) is preferred for shift
rotation.
 Means minimum disturbance of diurnal rhythms
Permanent night shift systems
 Family units appear to prefer permanent
night work as it facilitates the organization of
domestic responsibilities.
 Some individuals working this shift feel
socially isolated.
 Balancing Day-Part Skills: Work schedule allows small
companies in the hospitality business to balance the skills
of employees during different day parts or shifts.
 Consolidation of Training: it also allow training
assets to be consolidated. Trainers and general
managers in the hospitality industry primarily work day
shifts. A general manager may have assistant managers
who split time running the night shift. It enables a trainer
or manager to train all employees during the day shift, as
they all eventually work days. This prevents the assistant
manager or the manager from having to repeat training
during other shifts. Hence, it saves the company time and
money.
 Employee Versatility: Small hospitality companies
that use work schedule develop more versatile
employees. manager can more easily assign an
employee to a specific shift in case of an emergency,
such as when another employee calls in sick.
 Considerations: Managers have more flexibility in
giving employees working hours. It may also prevent
overtime, as the manager has more leeway in creating
the work schedule. Employees also have more
flexibility in their daily lives when variously working
days and nights. This flexibility can help build
employee morale
 workforce scheduling, which is also known as labor
scheduling, involves putting the right people on the
right jobs at the right times (with regard to customer
demand).
 It enable managers to handle employees in best way
as well as employees also can perform their best.
 Organization can earn maximum productivity.
 By adopting different work schedule method in an
organization can function efficiently.
Work Scheduling Types and Advantages in Tourism Industry

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Work Scheduling Types and Advantages in Tourism Industry

  • 2.  There are several different types of work schedules.  Work schedules vary based on the organization and the job.  The type of schedule required for a job is often listed in the job posting.  However, if you’re not clear about the hours it’s a good idea check with the employer prior to accepting a job offer.  Workforce scheduling involves putting the right people on the right jobs at the right times to meet customer demand.
  • 3.  Work schedules can be an important source of employment instability in today's labor market.  Unpredictable and variable work hours and work during nonstandard times of the day especially when outside of employees' control can limit earnings, impede performance, and interfere with workers’ access to social benefits defined in both workplace and public policy.  Work schedule characteristics such as these can also interfere with caregiving and the organization and management of family life, with potentially profound consequences for child and family well-being.
  • 4.  Workforce scheduling is at once the most essential and the most complex task facing a hospitality manager.  The goal of workforce scheduling is to match the number of workers available with the customer demand that exists in any given time period. Thus, a manager must forecast demand, translate fore-casts of customer demand into desired staffing levels, and then schedule the appropriate number of employees (neither more nor less than needed) to meet the forecasted demand.  Moreover, the schedule must make a reasonable effort to accede to employees’ preferences for work times and days. Once operations have started, the manager must monitor the effectiveness of the forecast and the resultant schedule to see that demand is, in fact, being met. 
  • 5.  If the manager notes excess employees for the demand, some workers can be reassigned, put on break, or sent home. If the demand exceeds the existing staff’s capacity, the manager may need to call in more workers on the spot.  Managers have three primary reasons to care about workforce scheduling, that are employee preferences, efficient utilization of time and Profitability and effectiveness
  • 6.  Fixed Work Schedule  A fixed work schedule is a timetable that generally consists of the same number of hours and days worked per week.  Fixed work schedules tend to stay consistent once the number of hours and days have been agreed upon by both the employer and the worker.
  • 7. Flexible Work Schedule  Flexible work schedules are less rigid than fixed schedules  Employees and employers work together to determine the number of hours and days of the week they are able to commit to.  Depending on the employer’s policy, employees may be expected to work a minimum number of hours or be at work at a certain daily block of time, but shifts can often be “switched” with other coworkers in order to satisfy the needs of the employer and the busy life of the employee.
  • 8. Results-Only Work Environment (ROWE)  Similar to the completely flexible schedule option, the ROWE option is focused more on results and productivity rather than the actual time put in.  This means that as long as you get your work finished, and the end product is something to be proud of, you can work whatever hours it takes to complete it, even if it is less than the full-time status.
  • 9. Compressed Workweek  The compressed workweek takes your typical 40-hour, Monday through Friday and compresses it into fewer days. Rather than working five days a week.  Compressed scheduled will lengthen the hours on three or four of those days, allowing for an additional day or two off per week.  The most popular compressed schedules are three 12-hour workdays with four days off and four 10-hour workdays with three days off.
  • 10. Rotating Work Schedule  Rotating work schedules cycle employees through day, swing, and night shifts.  This cycle helps to distribute different shifts between all employees so that no one is stuck with just the less desirable hours.  This work schedule is not as common but can be seen in many careers like the military, construction work, roadwork jobs, power plants, and hospitals.  This type of timetable does have some benefits. Employees are able to spend more time with family and friends during their normal work hours, and may be able to run errands they normally would not be able to complete
  • 11.  Rotational shift work  Split Shift  weekly/monthly rotating systems  Permanent night shift systems
  • 12.  Rotational shift work  Shifts rotate or change according to a set schedule  Shifts can be continuous (24/7) or semi- continuous (2-3 shifts/day without weekends)  Workers take turns working all of the shifts in the system
  • 13. Split Shift  A split shift schedule means that you are splitting your hours throughout the day. For example, you may put four hours in during the morning, two more mid-afternoon, and end your evening putting in your last two hours.  Another variant is putting in four hours in the morning and then four hours at night.  The split shift schedule simply means that your schedule for the day is split to allow for other life happenings in between.
  • 14.  weekly/monthly rotating systems  Changes every week or every month.  Provide for both the physical and social needs of the worker.  A forward direction (morning- afternoon/evening-night) is preferred for shift rotation.  Means minimum disturbance of diurnal rhythms
  • 15. Permanent night shift systems  Family units appear to prefer permanent night work as it facilitates the organization of domestic responsibilities.  Some individuals working this shift feel socially isolated.
  • 16.  Balancing Day-Part Skills: Work schedule allows small companies in the hospitality business to balance the skills of employees during different day parts or shifts.  Consolidation of Training: it also allow training assets to be consolidated. Trainers and general managers in the hospitality industry primarily work day shifts. A general manager may have assistant managers who split time running the night shift. It enables a trainer or manager to train all employees during the day shift, as they all eventually work days. This prevents the assistant manager or the manager from having to repeat training during other shifts. Hence, it saves the company time and money.
  • 17.  Employee Versatility: Small hospitality companies that use work schedule develop more versatile employees. manager can more easily assign an employee to a specific shift in case of an emergency, such as when another employee calls in sick.  Considerations: Managers have more flexibility in giving employees working hours. It may also prevent overtime, as the manager has more leeway in creating the work schedule. Employees also have more flexibility in their daily lives when variously working days and nights. This flexibility can help build employee morale
  • 18.  workforce scheduling, which is also known as labor scheduling, involves putting the right people on the right jobs at the right times (with regard to customer demand).  It enable managers to handle employees in best way as well as employees also can perform their best.  Organization can earn maximum productivity.  By adopting different work schedule method in an organization can function efficiently.