Guest activity programs at resorts aim to provide satisfying recreational experiences for guests during their free time. Successful programs are enjoyable, freely chosen, and benefit guests emotionally, socially, physically, cognitively, and spiritually. The guest activity director takes an active role in planning and managing activities through leadership, budgeting, scheduling around facility availability, and promotion. Common recreational activities at resorts include sports, hobbies, fitness, arts, and outdoor activities.

1. RECREATION MANAGEMENT
INTEGRATED RESORT MANAGEMENT
STS513

2. When guests are at a resort for
several days or weeks, they
expect the facility to cater to
their need for something to do.
At resorts, this need is met by
guest activity programs. What
guests actually do is called
recreation.
2

3. RECREATION
‘‘An activity that takes
place during one’s free time, is
enjoyable, freely chosen, and
benefits the individual
emotionally, socially, physically,
cognitively, and spiritually.’’

4. GOALS AND
OBJECTIVES
Provide satisfying experiences for guests.
Aid in skill development.
Increase guests’ health and well-being.
Encourage social interaction among guests

5. Successful guest recreation programs should be;
Enjoyable.
Freely Chosen.
Benefit the Individual Emotionally, Socially,
Physically, Cognitively, And Spiritually.

6. Activities Must
Include:
Freedom—Guests must be free to select the activities in
which they want to participate.
Perceived competence—Guests must be able to match
their skill level to the activity such that they feel they can
successfully participate.
Intrinsic motivation—Truly satisfying activities are those
that are chosen to satisfy an inner drive rather than to
satisfy or impress others.
Locus of control—Guests need to have some degree of
control over the experience, be it in the selection of
teammates or when or where the activity will take place.
Positive effect—The result of a satisfying activity is that
guests enjoy the experience after participating in it.

7. Guest activity director take an active role in planning and management of
Recreational activities
Planning a guest activity program involves five steps:
1. Leadership
2. Budgeting
3. Scheduling
4. Facility Availability
5. Promoting The Program
RECREATION MANAGEMENT

8. Leadership is the most important factor in determining the success of a
program, selection of the appropriate leadership is certainly crucial.
The process involves three important and sequential steps:
1. job analysis
2. job specifications
3. recruitment of suitable candidates
1. Leadership

9. The process of setting a price for a guest activity program involves several
steps.
1. Determine costs.
2. Set the proportion of costs to be covered.
3. Consider the appropriateness of differential pricing.
4. Set an initial price
2. Budgeting

10. Three patterns are involved in scheduling activities.
1. Seasonal One: Certain activities are season-specific
Eg: A winter programmes
2. A Monthly Or Weekly Focus: The timespan must relate to the average length of stay.
Eg: If people stay for two weeks, a varied 14-day schedule of activities must be developed
3. Daily Time Schedule: Resorts plan a daily time schedule. Depending on the pattern of activity of the guests
3. Scheduling
 Morning
 Early Afternoon
 Afternoon Activity
 Late Afternoon
 Early Evening
 Late Evening

11. Facilities need to be convenient and accessible to the guest.
They must be attractive and safe places in which to undertake the activity.
4. Facility Availability
5. Promoting the Program

12. RECREATIONAL
ACTIVITES
Soccer
Tennis
Golf
Swimming
Fishing
Hobbies/ Do-it-yourself
Rugby
Netball
Athletics
Basketball
Badminton
Fitness exercises
Cycling
Amateur dramatics
music
Outdoor bowls
Tenpin bowls
Table tennis
Ice skating
Roller skating
Horse riding
Youth club
Rowing
Motorboat cruising
Hill walking
Rambling
Walking
Picnicking
Driving in the countryside
Gardening
Dining out
 Visiting a community
 Playing Bingo
 Visiting a cinema
 Visiting a theater or concert
 Dancing

13. Mill, C.R. (2008). Resorts: management and operation (2nd ed.). Hoboken, New Jersey:
John Wiley & Sons.
Reference

14. ThankYou
“Good programming does not just happen; it is carefully
planned for, thought about, and learned.”
—FARRELL and LUNDEGREN
The Process of Recreation Programming: Theory and Technique