1. AntonioRamonPantoja
Objective My objective is not only that of professional development, but also to utilize my abilities and experience to
the fullest extent – making myself indispensable.
Education 1989 – 1991 Albuquerque Technical-Vocational Institute, Albuquerque, New Mexico
Certificate in Business Computer Programming Technology
Graduated with Honors, 3.7 GPA
90 earned credit hours; 24 credit hours in fundamental electronic courses and 66 credit hours in business
computer programming courses
1983 – 1989 University of New Mexico, Albuquerque, New Mexico
Arts & Sciences courses
56 earned credit hours
Experience Office Manager
February 2012 – Present – Maxcare, Inc., 1114 Pennsylvania Street NE, Albuquerque, NM
87110
Sara Burgie, Owner, Armida Medina, Program Director; Anita Ahrens, Administrative Director, 505-271-
2433 office, 505-237-0715 fax
Duties & Responsibilities:
Daily:
• Scan, edit, data base entry, & route pertinent documents to directors, residential managers, team
members & electronic media per state required DD waiver agency requirements
• Enter scheduled, completed, & emergency medical appointments in Therap service program
• Route information to staff as assigned from: BSC, SLP, OT, PT, & Nutritionists
• Create, print, & route General Event Reports to the State Department of Health, Incident Management
department and office team members as needed (within required time frame)
• Perform document searches as requested by quality improvement, state auditors, client team members
or other service providers
• Check voicemail system & distribute messages
• Check/respond/maintain email correspondence associated with business operations: Document
requests, ISPs, HCPs, MERPs, annual appointments, office & client supply orders, etc.
• Update: client face sheets; the Therap database; and employee, team member, & vendor information
on the company phone list
• Research, report, and place orders for office supplies, client supplies, and any special order requests
• Maintain paper, toner, and imaging supplies for all multipurpose printers/scanners/copiers/FAXs on site
and in homes
• Coordinate/arrange maintenance requests for all homes with proper vendors/contractors
• Create, print, & maintain client/employee badges
• Prepare conference room for any scheduled meetings
• Organize supply/file room – keeping it neat & tidy
• Maintain kitchen: supplies & overall cleanliness
• Maintain company forms & distribution boxes
• Call employees prior to dates of training as reminders not to miss state required trainings
• Create client binders as needed – new or replacements for homes & administrative office
• All other duties as requested by a director
Weekly:
• File – Permanent, Working, MAR, Prescription & Health Care Passport documents
• Run office errands to bank, CPA, US Post Office-certified mailings, & special requests
• Waters indoor plants
Monthly-Yearly:
• Prepare monthly document packets for all homes & customized community services
• File – House Managers monthly paperwork packets & agency vehicle documentation
2205 Ambassador Rd NE, #424
Albuquerque, New Mexico 87112
Telephone: 505-688-0130
Tony_Pantoja@hotmail.com

2. Experience
Continued
• Generate/distribute new Health Passports for all clients
• Archive/purge client files per state requirements
Administrative Assistant
February 2006 – June 30, 2011 Center for the Education & Study Diverse Populations at
New Mexico Highlands University – Albuquerque Office, 4501 Indian School Road NE, Suite
203 West, Albuquerque, New Mexico 87110
Dr. Paul E. Martinez, Director; Cyndee Gustke, Supervisor/Associate (505) 243-4442 or 505 440-9785
Over the past five years I have worked as the sole Administrative Assistant for CESDP’s
Albuquerque office.
Duties & Responsibilities:
• Provide administrative, secretarial, and graphic design support to designated directors and staff; plan,
prioritize, organize and complete assigned tasks to accomplish stated goals; resolution of day-to-day
administrative and operational problems
• Serve as office receptionist/screen phone calls and route to appropriate personnel; greet and assist visitors
• Operate personal computer to compose, transcribe, type, and edit correspondence, memoranda, forms,
letters, flyers, postcards, reports, technical material, tables, charts, and graphs
• Compose correspondence in response to routine or basic inquiries; search files/records/materials and
assist in preparation of reports, surveys and questionnaires; maintain office/department filing systems
(classifying, coding, purging, and disposing), maintain inventory records
• Requisition/Procure all office supplies including materials for printers, fax, copier, scanner and other
document producing equipment (i.e. binding, laminating, tagging, etc.)
• Establish, maintain, and update files, databases, records, special and departmental budgets; prepare and
process purchase orders, work orders, travel requests and vouchers, payroll timesheets, check requests
and similar documents
• Schedule and coordinate meetings, events, interviews, appointments, conference calls and other similar
activities for employees, including coordinating travel and lodging arrangements.
• Sort, screen, review, and distribute incoming and outgoing mail; operate mail metering devices and provide
mass mailing support
• Act as office liaison between various vendors and staff (i.e. property management companies, printer and
copier support companies, and supply ordering web sites, etc.)
• Help plan, arrange and coordinate large special events (300+ attendees)
• Provide audio visual/pc/laptop technical support for the office as well as for special events
• Be available to travel for work and stay late hours prior to special events or printing deadlines
• Proactively identifies solutions for problem solving, project planning and development, for growth in
technology/office space, and other anticipated projects to meet established objectives
• Provide assistance in electronic preparation of files to be routed to professional vendors (printing
companies & web designers) and staff
• Perform miscellaneous job-related duties as assigned
Administrative Assistant
July 2004 – January 2006 Snelling Personnel Services, 5659 Jefferson NE, Suite E,
Albuquerque, New Mexico 87109
Jennifer Brown, CSP, Manager, Tewana Bell, Account Representative (505) 345-3334
Summary: Over the past two years I have held a couple of Administrative Assistant positions honing my office
skills. Duties include memo/document creation, monthly sales reports/statements, weekly sales bulletin creation
& distribution, software and hardware troubleshooting, regular & email management, travel arrangements,
manual checks (petty cash), special events organization, faxing, typing, coping, filing, etc. Graphics & word
processing specialist.
Package Liquor Sales
November 2003 – May 2004 Blue Spruce Lounge & Package, Albuquerque, New Mexico
Gary Bitsuie, Manager, Tel- (505) 261-4445
Summary: Package liquor sales – evening, cashier and stocking of the bar & package store product.
Administrative Assistant
July 2002 – October 2002 Greater Albuquerque Chamber of Commerce Albuquerque, New Mexico
Wendy Forbes, Vice President of Education and Workforce, Tel- (505) 764-3733, Lisa McCulloch, Director
of Workforce Programs, Tel- (505) 764-3747

3. Summary: Provides support to the Vice President of Education and Workforce and the Director of
Workforce Programs as directed. Executes tasks in a timely, efficient manner through the exercising of
strong organization skills. Coordinates completion of multiple tasks within time frames specifically defined
by supervisors.
Customer Care Representative
November 2001 – April 2002 Voice Stream Wireless, Albuquerque, New Mexico
Michael Sedillo, Customer Care Supervisor, Tel- (505) 998-3600 x2778, PCS (505) 450-1434
Email: michael.sedillo@voicestream.com
Summary: Inbound call center for Voice Stream Wireless general customer care. Duties included
customer account review & changes, billing inquires, price plan inquires/changes, account payments,
delayed payments, handset trouble shooting, programming & replacements and voicemail troubleshooting
& testing. General, Handset, VIP & Billing queues.
Customer Care Representative
March 2001 – August 2001 Sprint PCS Call Center, Rio Rancho, New Mexico
William R. Velasquez, Team Lead, Collections Department - (505) 771-7649, PCS (505) 280-4988
Tanya Vigil, Operations Manager, TRC Staffing Services – (505) 821-5558
Summary: Answer inbound collections calls as a contract for hire employee from TRC Temporary staffing.
Technical Support Specialist
February 1991 – October 1999 Albuquerque Tech.-Voc. Institute, 525 Buena Vista SE,
Albuquerque, New Mexico 87106
Jennifer Cornish, Supervisor, Computer Information Technology Department - (505) 224-3183
Summary: Under indirect supervision I served as lead technician for the Health Occupations department, Trades
and Services Occupations department and the Open Computer lab (60+ clients on a NT network open to
students and the public). I planned and managed local area networks including two servers (Novell 4.1x-3.1x &
Windows NT); designed, evaluated, standardized, implemented, troubleshot and maintained client/server
network operating systems and workstations (hardware and software). Provided guidance and support whenever
needed.
Training: Windows NT Server 4.0: 1 week long training seminar from Data Management Systems, Ltd.,
Albuquerque New Mexico; TCP/IP Internet Protocol: 8 hour training seminar from Microsoft, Albuquerque New
Mexico; A+ Certification: 1 week long training seminar from Data Management Systems, Ltd., Albuquerque
New Mexico; Dealing with Difficult Personalities: 8 hour training seminar from Fred Pryor Seminars; and
Adobe InDesign: Beginning Fast Track: 8 hour training seminar from UNM Continuing Education,
Albuquerque New Mexico.
Supervisory Responsibilities: Served as lead to lower level technical support staff and supervised work-study
employee.