Resume for Managed Care Director / Health and Wellness Director / Managed Health Care Manager based in New York, NY.

1. FAITH P. CHAMBERS-GORDON, MPA
Bronx, NY 10467 | (646) 258-6829 | faith.chambers@gmail.com | LinkedIn
COMMUNITY HEALTH PROGRAM DIRECTOR | HEALTH EDUCATION AND PROMOTION MANAGER
PUBLIC HEALTH PROJECT LEADER | HEALTH & WELLNESS ADVOCATE
Passionate Wellness Director, cultivating healthy living among the community, health plan members and clients through the
development of high-quality health education services, events, and programs. Career history encompasses successful planning,
designing, implementation and management of evidence-based health promotion and prevention strategies while integrating
industry best practices and enforcing regulatory compliance.
---------------------------------------------- IMMEDIATE VALUE OFFERED ----------------------------------------------
Health Advocacy - Influenced behavioral change among MetroPlus’ at-risk participants
by coordinating customized education based on cultural and socioeconomic factors.
Staff Management - Supervised mentored, trained and groomed J-CAP staff of 9 case
managers and peer educators; improving productivity and optimizing team
performance.
Public Health - Raised participation in health promotion workshops at JASA by
initiating incentives and leveraging survey results to deliver workshops on relevant
health topics.
Health Education - Conducted countless presentations on HIV/AIDS, Sexual
Transmitted Infection, Infection Control, Tuberculosis and Hepatitis A, B, C for staff
members, clients, and community participants.
Patient Care - Recognized by MetroPlus’ Associate Director of Case Management of
for outstanding work with a particularly challenging health plan member “she has
plowed through obstacles and assisted in making major life changes for her member…Faith refused to hear the word “no” when
it pertained to this member’s needs.
PROFESSIONAL EXPERIENCE
Director of Health Care Services | Lutheran Social Services of New York; New York, NY (Feb. 2016 – Present)
Selected to lead the development, operation and delivery of health care services in accordance with LSSNY while supporting
Executive Director of Social Services in directing Children and Families’ policies. Deliver and execute strategic plan in alignment
with established quality standards and applicable federal, state, and local regulations. Preparing to hire and train staff.
 Oversee the implementation and ongoing operation of Medicaid Managed Care program; develop, recommend, and
implement policies, and procedures to ensure effective program operations.
 Create strategic work plans for managed care and health home to establish an efficient workflow for program rollout
including training schedule, systems integration, and internal policies.
 Ensure all protocols align with state regulations and support ultimate program goal to provide social services to Medicaid-
eligible children or minors with 2 or more chronic diseases.
 Update senior staff members on program progress and work closely with DSRIP (Delivery System Reform Incentive
Payment) and local hospitals on deliverables.
 Serve on multiple committees as liaison between Collaborative for Children and Family (CCF) and Lutheran Social Services
of New York, reporting updates on health home development.
Health Services Coordinator | Jewish Association Serving the Age (JASA), New York, NY (2014 – 2016)
Hired to integrate evidence-based interventions into health advocacy programs and oversee the administration and analysis of
health indicator surveys across Brooklyn and Bronx. Develop standard operating procedures and toolkits for all health
promotion initiatives encompassing survey implementation, data entry, data review, community education, outreach, and
marketing.
 Compiled and led health promotion committee to meet the successful goal of 1,245 surveys completed among program
participants and community members over age 60 across 4 regions.
 Streamlined survey administration process and trained volunteers to effectively market survey and accurately administer
questionnaires.
 Increased program participation by initiating incentives and leveraging survey results to ensure delivery of the most
engaging and relevant health topics for attendees.
 Selected to coordinate and conduct presentations to program participants on specific health topics.
“Faith is creative in her approach to get
members invested in their care. She
utilizes motivational techniques and starts
the members off with simple changes or
tips for better self-management.”
– Lynda McPartian, Director of Case
Management, Metro Plus
(prior supervisor)
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“Faith proved to be one of the ADA’s most
loyal, passionate and dedicated
volunteers…She truly raises the bar of
volunteerism to another level and in
recognition of this, she has been the
recipient of several ADA awards.”
– Antonio Coppola, Associate Director,
American Diabetes Association

2. FAITH P. CHAMBERS-GORDON, MPA
(646) 258-6829 | faith.chambers@gmail.com | LinkedIn | Page 2 of 2
PROFESSIONAL EXPERIENCE (CONTINUED)
Outreach Coordinator/ Health Educator | MetroPlus Health Plan, New York, NY (2006 – 2014)
Brought on board in newly created role to identify and implement strategies to enhance community education, outreach, and
marketing of health education program in addition to supporting 3,000+ members by removing barriers to care. Supervised
professional and technical staff in implementing health programs, defining objectives and reaching goals while enforcing HIPAA
policies. Fostered cooperative partnerships with community organizations to assist target population.
 Created training procedures for new and existing staff members including 15 case managers and 2 health educators.
 Became the “go-to” person for difficult members as a result of building trust and delivering outstanding customer service.
 Standardized procedures for health education; defined communication standards, created templates and established
protocols for sending all correspondence.
 Saved healthcare costs by partnering with internal departments to promote preventative care routines among members.
 Developed and presented health education programs; led training and community presentations on various health topics.
Supervisor/Senior Primary Care Coordinator | J-CAP/Living Proof, Queens, NY (2004 – 2006)
Managed ongoing portfolio of 200 assigned cases while continually evaluating staff performance to improve productivity and
overall performance. Coordinated monthly trainings on general case management and substance abuse for staff of 9 (4 Case
Managers, 4 Peer Educators and 1 Peer Supervisor). Tracked group activities, attendance, and progression to generate weekly
and monthly reports for management, the AIDS Institute and Organization for Alcohol & Substance Abuse Services (OASAS).
 Streamlined department documentation, record keeping, and communication among staff members and between
departments.
 Reduced expenses between $5K -$10K annually by revamping processes for recreation, education, and testing activities.
 Participated in continuing education programs on HIPAA compliance and state health regulations for HIV/AIDS, Hepatitis
C, Case Management, Leadership, Documentation, HIV/AIDS, Medication, and Confidentiality Law & Disclosure.
 Ensured compliance with Article 28, New York State public health law.
Senior Health Coordinator | ELMCOR Youth & Adult Activities, Inc.; Queens, NY (2002 – 2004)
Maintained medical records for 250 clients with various health issues, liaised with doctors to ensure delivery of services,
improved health care access and maintained records for funding agencies. Provided recommendations and evaluation reports
to Clinical Supervisor and OASAS.
 Implemented and improved departmental documentation, record keeping, and communication by 85%.
 Updated and edited agency’s health care policy manual for compliance with funding agencies.
 Conducted presentations on HIV/AIDS, sexually transmitted infection, infection control, Tuberculosis and Hepatitis A, B, C
for staff members and clients.
 Secured guest speakers and companies to participate in New York City-based conferences and community events on
various health care issues that impact the local community.
EDUCATION
EXECUTIVE EDUCATION CERTIFICATE IN NONPROFIT LEADERSHIP (2015)
Fordham Gabelli School of Business; New York, NY
CASE MANAGEMENT CERTIFICATE (2009)
Kaplan University; Ft Lauderdale, FL
MASTER OF PUBLIC ADMINISTRATION, SPECIALIZATION IN HEALTH ADMINISTRATION (2002)
Long Island University School of Business, Public Administration and Information Science; Brooklyn, NY
BACHELOR OF SCIENCE IN HEALTH EDUCATION AND PROMOTION (1999)
Herbert H. Lehman College, City University of New York; Bronx, NY
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint, Outlook Express, Publisher, Disease Case Management System (DCMS), CareSTEPP, e-Pace,
Quadra Med, Uniform Reporting System(URS) STARS/NY PeerPlace
PROFESSIONAL AFFILIATIONS
American Society for Public Administration (ASPA) | American Diabetes Association (ADA) | Women in Health Management
NYC Diabetes Walk | Case Management Society of America (CMSA) | Collaborative for Children and Family (CCF)