1. Curriculum Vitae
Santhosh Gadi HNO: 141, Picket
Mobile No: 91-9912420498 Secunderabd-500026
Emil: santhu.gadi@gmail.com
OBJECTIVE
I would like to utilize my earlier experience and knowledge in banking by contributing to the
improvement as well as progress of the bank. I will be putting my best efforts in terms of time and
learning new banking techniques and methods that would implemented in my tenure as a team
member.
EDUCATION
 PGDBO, Full time from IFBI (Institute of Finance Banking and Insurance Training), Hyderabad form
2012.
 B.Tech (Information Technology) from Jawaharlal Nehru Institute of Technology from JNTU-HYD
University from 2007-11 with 67.59%.
 Intermediate (MPC) from Pranavi Junior College from 2005-07 with 90.10%.
SKILLS AND EXPERIENCE
 3 years 5 month of Banking experience in Branch Operations & Core Banking applications
 Having good knowledge in Branch Service and Compliances, Cross sales
 Hands on experience in selling a wide range of Banking Products and achieving business targets
 Good analytical and communication skills
 Handling Customer queries and engaging with them
 Generating new business and enhancing existing customer services thereby contributing to the
branch and high quality customer relationship management
 Managing the key account relationship and serving as the single point of contact for mapped
customers so that increasing CASA, Term deposits and Maximizing fee income for the bank.
 Sourcing of Life Insurance Business through ERV, NCA and walk-in customers.
 Updating and maintaining all MIS which includes calls, visits, Business gained, Attritions, Dormancy
activation and reporting the MIS to the Branch Manager on daily basis.
 Servicing Clients on account related queries, Channel migration facilities, Currency Notes and Travel
card.

2.  Saving account, Current Account, NRI Account opening through activity planning & existing
customer reference.
 Cross selling of various products (Life insurance, Credit cards and Loans) across the counter.
 Relationship management is my key deliverable, ensuring compliance, high service quality with
ensuring zero percent escalations.
AREA OF EXPERTISE
 General Banking Operations – Day- to- day transactions
 Customer Service and Compliances
CERTIFICATIONS
 Certified in PGDBO(Post Graduate Diploma In Banking Operations) from IFBI(Institute of Finance
,Banking & Insurance )
 Certified in IRDA(Insurance Regularity and Development Authority)
COMPUTER LITARACY
 Data bases : MS-Office
 Operating Systems : Windows XP/2000/VISTA/7
SELECTED FEW ACCOMPLISHMENTS AT ICICI
 Got the Award of Excellence for July Josh 2015
 Got a Momentum for APT ACHIEVERS
 FCRM Champ Awards
 Outstanding Performance awards for CASA
 Got a Gold Medal for “Call of Victory” contest
 Got a Certificate of Appreciation for “CA KA BAADSHAAH “ contest
WORK EXPERIENCE
 Working with ICICI Bank Limited, KHARKHANA Branch, Secunderabad As a Customer Service
Manager from January 2013 to till date. As a Customer Service Manager is my primary role in
Branch Operations and Core Banking Solutions.
ROLES AND REPOSIBILITIES
 Leading the Operation team members

3.  Handling front desk activities & customer queries
 Handling back end activities like Inventories & Deliverables management
 Verifier of KYC documents for nil rejections
 Ensure to take NRI I-Kits, Savings I-Kits, Current I-kits reports
 Verifier of Jewel Loan Process without compliance
 Customer service & relationship management
 Managing Teller Functions, Account opening & documentation
 Increase Branch book by sourcing Deposits and Accounts
 Branch Sales- Cross Sales of Investment Products
 Placing requests on behalf of customer through FCRM software
PERSONAL PROFILE
 Name : Gadi Santhosh
 Father Name : Gadi Gattaiah
 Date of birth : 20.07.1988
 Sex : Male
 Marital status : Single
 Languages Known : English , Telugu and Hindi
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place: Hyderabad
Date: SANTHOSH GADI