This resume is for Ramakrishnan M. He has worked as an Assistant Manager at Kotak Mahindra Bank since June 2015 handling direct banking calls and customer service. Prior to that, he worked at Sulekha.com from March-June 2015 as a Customer Support Executive and from September 2014-February 2015 as a Market Research Executive. He has an MBA in HR/Finance from Hall Mark B-School and a BBA from National College Trichy. His skills include MS Office, multimedia, Tally and Finacle. He has done internships and projects in areas like railway safety and employee absenteeism. He has also presented papers on topics like rural banking, global business, retail industry.

1. Resume
Name: Ramakrishnan.M
Email Id :rkrishnan746@gmail.com
Ph no:8939547015
Career Objective
I am looking for a profile where I can put in my efforts and bring in the best towards the
organization. The enthusiasm and determination are my strengths.
Experiences:
Kotak Mahindra Bank Ltd,Chennai. June-2015 to Till date.
Designiation : Assistant Manger
Role: Direct banking Inbount calls.
Responsibility:
 Executed financial transactions according to bank policies and procedures
 Responded to customer inquiries, providing information on bank accounts,
policies, products, and services
 Assessed needs of customers, suggesting products and services accordingly.
 Researched and resolved service-related problems.
 Maintain high volume of quality work, while insuring highest confidentiality.
 Communicate effectively with customers, managers, and co-workers through a
variety of channels .
Sulekha.com New Media Pvt. Ltd Chennai Mar-2015 to June2015
Role: Customer support Executive
Responsibility:
 Making Cold calling and Fixing Appointment 

 Meeting customer and getting Feedback from the Clients 

 Using CRBI tool for upload the Feedback and resolve it 

2. Sulekha.com New Media Pvt. Ltd Chennai Sep 2014-Feb-2015
Role: Market Research Executive as Free Lancer
Responsibility:
 Analyzing the Market condition. 

 Participating in Market Research. 

 Meet the businesses and understand their issues and provide solution. 

 Give Marketing and Promotional ideas for the company for Brand Awareness. 
Academic Qualification:
Degree Name Institutions Year of Percentage Board Of University
Passing
MBA(HR/FINANCE) Hall Mark B-School 2014 65% Anna University Chennai
Trichy
BBA National College 2012 65% Bharathidasan university
Trichy Trichy
HSC ER higher Secondary 2009 47% Matriculation School
School
SSLC St’s Antony High 2007 55% Matriculation School
School
IT skills:
 Diploma in MS-Office 

 Multimedia (2D) 
 Tally9 
 Finacle 
 Siebel 
Short Summer Internship
Title of Internship: A Study on Safety Measure Provide to the Employees of
Southern Railway.
Company Name: Southern Railway Central Workshops (Golden Rock).
Duration : 25 Days.

3. Project:
Title of project: A study on Employee Absenteeism in GB Engineering Enterprises
Private Limited at ThuvakudyTrichirappalli.
Company Name: GB Engineering Enterprises Private Limited
at ThuvakudyTrichirappalli.
Duration of project period: 3 Months.
Activities:
Paper presentation:
Name of the institutions Titles Area of presentation
KG College of Arts and Sciences at Rural Banking State level
Coimbatore
KSG College of Arts and Science at Challenges in Global Business National level
Coimbatore
Thiagarajar College at Madurai Recent Trend in Retail Industry State level
Sastra university School of Recent Trend in Retail Industry National level
Management at Thanjavur
Personal Details:
Name:Ramakrishnan.M
Date of birth:23-04-1991
Gender:Male
Mobile no:8939547015
Email id:rkrishnan746@gmail.com