1. BONITA SHAMIRA BARRETO
C U R R E NT A D DR ES S : D U B A I , U A E
Mob:+971 562325053 Email: -bonitashamira@gmail.com DOB: 10th
June 1974
OBJECTIVE
I am seeking a challenging opportunity to utilize my skills and experience in banking, office
administration, customer service and personnel management, to make a valuable contribution to your
organization.
PROFILE SNAPSHOT
 More than 11 years of experience in Retail Branch Banking and Retail Banking Operations out of
which 7 years as Branch Operations Manager of Retail Banking Branches handling Retail banking
operations of medium and big size branches as well as experience in Operations Management,
Process Management, Team Management, Training and Development
 More than 7 years’ experience in audit, finalization of accounts, filing of returns etc.
 Worked in Retail Branch Banking and operations with India's leading Banks, like Axis Bank,
Oriental Bank of Commerce and IndusInd Bank
 Played the lead role in implementation of some of the crucial projects of the bank
 Successfully completed the AML and KYC course and exam through the Indian Institute of
Banking and Finance
 Worked extensively on Microsoft Office- Word, Excel and Power Point.
 Possess excellent interpersonal, communication and organizational skills with demonstrated
abilities in team management and customer relationship management.
 Vast experience in drawing up presentations and making the presentations to management and
audience at conferences
 Exception handling and resolving customer queries to their satisfaction
 Build, train & manage teams & processes to achieve business targets
 Appraisals & performance reviews of team members & providing feedback on areas of
improvements and formulate action plans
 Determine training needs of employees and conducting suitable training programs to enhance
their operational efficiency leading to increased productivity
 Organized several social events for the bank as well as on personal front.
 Been a Master of Ceremonies and compere/announcer at many social events.
OSNA

2. PSHOT
PROFESSIONAL EXPERIENCE
1. Axis Bank Ltd : January 2008 - Till January 2014
Designation: Senior Manager
- Branch Operations Manager from January 2008 to September 2012
Responsible for the day to day operational activities and functioning of a big sized branch
including branch audit, KYC, AML, custodian for branch vault etc. Was recognized for good
compliance to banking regulations.
- Retail Banking Department from September 2012 Till January 2014
I was identified and selected to be a part of a core team chosen for the development and
implementation of new initiatives including product development, software up gradation
and soft skills development of branch staff to provide a more comprehensive and
satisfactory customer experience.
2. IndusInd Bank Ltd : April 2005 to January 2008
I joined as a Front Desk Officer and was promoted to Branch Operations Manager in 2 years.
During my tenure with the bank I handled Forex transactions, besides other banking
transactions, including sending and receiving swift messages, checking Nostro accounts etc.
3. Oriental Bank of Commerce (Erst Global Trust Bank Ltd) October 2002 to April 2005
I started my banking career with the erstwhile Global Trust Bank which was later taken over by
Oriental Bank of Commerce. During the merger, I played a lead role in reconciling the
transactions between 2 branches of the merging banks
4. P.V. Bhandare & Co June 1995 to September 2002
- Chartered Accountancy Internship June 1995 to June 1998
- Audit Manager June 1998 to September 2002
EDUCATION, CERTIFICATION AND TRAINING
IONAL EXPERIE
► Bachelor of Commerce through Goa University.
► Completed three years internship in Chartered Accountancy with The Institute of Chartered
Accountants of India.
► Completed and passed the Anti-Money Laundering and Know Your Customer course with Indian
Institute of Banking & Finance (IIBF).
Conversant in: - English, Portuguese, Hindi and Konkani
Detailed CV available on request.