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Concept of QUALITY CIRCLES
Voluntary group of employee and supervisor
QC works on the basic of a continuous & on going process in an organization.
In 1960s first quality circle develop.
Developed in Japan, it spread to more than 50 countries.
‘’ Wherever they are, human beings are human being’’. Ishikawa wrote this book in a 1980
preface to the English translation of the Koryo.
Middle and upper management the parent-teacher.
Employees want to do a good job.
Employees want to be recognized as intelligent and
interested who like to participate in decision making issues.
Employees want to be better informed about organizational
goals and problem.
Employees want recognition and responsibility and a feeling
of self esteem.
ADVANTAGES OF QUALITY CIRCLES
Rise organization morale
Inspire more effective team work
Promote job involvement
Create problem solving capability by members of QCs themselves
Promote personal and leadership development
Improve communication within the organization
Promote cost reduction
Increase employees motivation
Problem Data Collection
Results Problem Analysis
PROBLEM PROBLEM ID
Cause & Effect
Data Collection & Consensus
Expose middle level executives to the concept.
Explain the concept to the employees & invite
them to volunteer as members of Quality Circle.
Nominate senior officers as facilitators.
Form a steering committee.
Arrange training of coordinators, facilitators in basics of quality
circle approach, implementation techniques & operation. Later
facilitator may provide training to circle leaders & circle members.
A meeting should be fixed preferably one hour a week for the quality
circle to meet.
Formally inaugurate the quality circle.
Arrange the necessary facilities for the quality circle meeting & its
PROCESS OF OPERATION
How to use the concept
Basic Quality Problem Solving
Determine priority for quality improvement
Provide tool for visualizing the pareto principle
Determine which problem should be solve first
Provide a before-and-after comparison
Referred to as cause-and effective diagram, tree
diagram, or fishbone diagram
Display the factor that effect a particular quality
characteristic, outcome or problem.
Typically result of a brainstorming
The main goal represented by the trunk of the
diagram, and primary factor represented as branches.