Rebecca Kistner is seeking a new position and provides her contact information and extensive work history and skills. She has over 20 years of experience in advertising sales, customer service, and office management. Currently, she is an Office Manager at Superior Interior in Dayton, Ohio, where she manages payroll, expenses, accounts receivable, and prepares bid proposals. Previously she held various advertising sales and customer service roles at Amos Media, where she exceeded sales goals, resolved customer complaints, and assisted with special projects. She is skilled in areas such as communication, leadership, organization, and Microsoft programs.

1. Rebecca A Kistner
47 Burgess Ave
Dayton Ohio 45415
(937) 214­2250
beckykistner@ymail.com
SKILLS
● Excellent written and verbal communication skills
● Proven leader as well as team player
● Exemplary attention to detail and organized multitasker
● Time management and ability to prioritize
● Exceptional knowledge of Microsoft programs such as Word, Excel
and Outlook
● Effective customer service experience working in a business to
business setting as well as working with the general public
● Negotiation skills
● Ability to positively handle and resolve customer complaints
● Creativity to brainstorm and implement company objectives
EXPERIENCE
Superior Interior, Dayton Ohio­​ ​Office Manager
June 2010 ­ PRESENT
● Manage payroll, expenses and accounts receivable for small business
● Prepare and expedite bid proposals for company’s work strategy
Amos Media (formerly Amos Press, Inc), Sidney Ohio­​ ​Advertising
Sales Consultant, Coin World
July 2005­December 2014
● Successfully developed and maintained customized print and digital
ad campaigns to accommodate clients’ needs and budgets
● Increased advertising sales revenue by regularly matching and
exceeding individual sales goals of over $1.7 million annually
● Introduced and promoted new products and services to current and
potential clients
● Established and maintained professional yet personable relationships
with current advertisers from initial contact through billing
● Continued to build business relationships with current and potential
clients by maintaining contact through phone calls,emails,and
face­to­face meetings
● Attended 4­6 trade shows per year to build and solidify business
relationships through networking

2. ● Spearheaded team on special projects­ coordinated meetings and
assigned tasks to ensure deadlines were met
● Set up advertising accounts in billing system and client management
system used for scheduling ads and recording customer account
information and activity
● Strategically planned and projected sales figures for management
use.
● Communicated ideas, objectives and challenges in sales meetings to
ensure company productivity and growth
Amos Media (formerly Amos Press, Inc) Sidney Ohio­ ​Customer
Service Representative, all divisions
December 2000­July 2005
● Processed large volumes of subscription orders & payment on a daily
basis
● Balanced daily order reports to match bank deposits
● Skillfully and tactfully resolved customer complaints
● Delivered high quality customer service through written
correspondence, emails, incoming and outgoing phone calls
● Reconciled daily batches rapidly and accurately
Amos Media (formerly Amos Press, Inc) Sidney Ohio­ ​Advertising
Sales Representative, The Sidney Daily News
June 1998­December 2000
● Introduced and promoted new products and services to current and
potential clients
● Established and maintained professional yet personable relationships
with current advertisers from initial contact through billing
● Continued to build business relationships with current and potential
clients by maintaining contact through phone calls and face­to­face
meetings
● Team player­ willingly worked with colleagues to ensure daily
deadlines met the company’s and customer's satisfaction
● Set up advertising accounts in billing system and client management
system used for scheduling ads and recording customer account
information and activity
● Communicated ideas, objectives and challenges in sales meetings to
ensure company productivity and growth
Amos Media (formerly Amos Press, Inc) Sidney Ohio­ ​Advertising
Sales Assistant/Billing Clerk, The Sidney Daily News
May 1994­June 1998
● Set up advertising accounts in billing system and client management
system used for scheduling ads and recording customer account
information and activity
● Investigated and researched past due advertising accounts, made
necessary phone calls to resolve account balance issues

3. ● Completed and reconciled daily balance sheets to ensure variances
were accounted for and recorded for accurate customer billing
● Daily interaction with sales department to communicate any billing
questions or discrepancies as well as additional sales opportunities
● Serve as team member and occasionally team leader for special
projects
EDUCATION
Edison Community College Piqua Ohio ​­ Associate of Science
Degree
May 1994
GPA: 3.94
Community Service
Over the past five years I have served on several volunteer based teams
including church mission trips, sales associate at a thrift store, chairperson for
community festival, child ministry small group leader and church hospitality
team coordinator/scheduler