Cheri Anderson is a highly experienced manager and computer technician with over 15 years of experience in asset management, project management, customer service, and technical support. She is proficient in Windows, networking, hardware and software troubleshooting, and has managed teams of up to 9 technicians. Currently she is a regional service engineer supporting 5 offices across Arizona and Texas, providing imaging, software installation, troubleshooting, and network/telephony support.

1. Cheri Anderson
12444 E. Calle Riobamba, Vail, AZ 85641
Cell: 614-900-3369 – cheri111560@yahoo.com
PROFESSIONAL SUMMARY ____________________________________________________
High performing, dependable, experienced Manager and Computer Technician with solid
experience in all aspects of asset management control, project management, and
customer service. Committed to meeting deadlines, process improvement, and
responsibility driven initiatives.
SKILLS _____________________________________________________________________
Completed LEAD training Windows 7 Certification
Interviewing/Hiring/Training Installing/Troubleshooting Software
Asset Management Control Installing/Troubleshooting Hardware
Software License Management AD/Users and Computers
Project Management SCCM (Limited)
Technician Team Management Mac Knowledge (Limited)
Enterprise Technologies Remote Access Technology
System Upgrades/Backups Cabling/Networking
Data Backup/Retrieval Amp I and Amp II Certifications
Service Now
WORK HISTORY _____________________________________________________________
09/2015 to present Regional Service Engineer II
Dish – Tucson, AZ
Responsible for supporting five IHS (In Home Services) offices in AZ/TX – Tucson,
Phoenix, Gilbert, Prescott Valley, and El Paso. Travel to each site twice a month.
Imaging computers, installing software, troubleshooting and resolution of all hardware
and software issues, including printers. Setup, maintenance, troubleshooting, and
resolution of networking and telephony for each site. Ordering in Oracle, inventory, and
recycling of hardware stock. Service Now used for ticketing and asset management.
11/2011 to 09/2015 IT Manager II
Dish – Englewood, CO
Manage a team of 9 computer technicians with 2200 client users. Responsible for
Windows, Mac, and ordering ticket queues. Assign all tickets to techs for resolution,
approval decision making for upgrading equipment, coordinate all user/department
moves, and ensure all appropriate approvals are obtained for requests. Also
responsible for coordinating recycling equipment, planning and executing an annual sale
of older equipment to employees at discounted prices, logging and storage of litigation
hold user’s hard drives for the legal department, finding and booking training for
technicians to ensure up to date knowledge for support. Work with vendors for quotes
on hardware and software for purchasing, and responsible for software license
management. Top priorities are interviewing, hiring, and training of new technicians,
coordinating yearly manual inventory, meeting Audit department policies, asset
management control, and customer service.
11/2002 to 11/2011 IT Technician III – Team Lead
Dish – Englewood, CO
Responsible for going through all tickets coming into our queue to ensure all approvals
were in place, assigned all tickets to tech team for resolution, and ran an ‘Emergency

2. Drive Up Window’ for users to visit for immediate resolution. Imaged computers for new
hires and upgrading existing users, troubleshooting hardware and software issues, and
resolved those issues. Upgraded RAM, delivered and hooked up new equipment and
peripherals, coordinated user/department moves, and inventory control.
08/2002 to 11/2002 Computer Technician
Self Employed – Aurora, CO
Independent contractor – worked projects for several different companies upgrading
equipment, operating systems, installing printers, etc. Upgraded all H&R Block sites in
Colorado to Windows 2000, including servers.
01/2002 to 08/2002 IT Technician – Desktop Support
Siemens - Denver, CO
Independent contractor responsible for imaging computers for Qwest employees,
troubleshooting hardware and software issues, and resolving those issues. Configuring
IP addresses for static environment, installing software, upgrading RAM, and delivering
peripherals. Also worked on Janus project upgrading all users from Lotus Notes to
Outlook, installing, configuring, troubleshooting and resolving all issues.
05/1998 to 01/2002 IT Technician – Desktop Support
Entex – Denver, CO
Independent contractor for Siemens working on Qwest computers. Imaging machines,
installing software, configuring IP addresses in a static environment,
unpacking/installing/configuring printers, troubleshooting hardware and software, and
resolving those issues.
EDUCATION ________________________________________________________________
2000 Associate of Applied Science: Computer Networking
Westwood College of Technology – Denver, CO
2015 Amps I & II Certification – Denver, CO
Hobbies/Interests_____________________________________________________________
Family Seamstress
Rollerblading Crafts
Card games Puzzles
Cooking
Non-technical resume available upon request
References available upon request