This document provides a summary of Michael Gray's work experience in equipment sales, parts, detergents, and accessories for commercial and industrial cleaning equipment. As the summary outlines, he has over 15 years of experience in customer service, inventory management, and overseeing service departments. His skills include purchasing, office supervision, customer service, and he is knowledgeable about various water reclamation and vacuum recovery systems.

1. Customer Satisfaction = Company Sales !
MICHAEL E. GRAY
9902 Laurel Ln. Hm. Ph. 469-579-4046
Frisco, Texas 75035 Cell : 805-312-4724
E-Mail. m27gray@yahoo.com
SUMMARY:
Experienced in equipment sales, parts, detergents, and accessories of commercial and industrial cleaning
equipment. Skills include Inventory Purchasing, Office Supervision, and Customer Service. Familiar with
office equipment, including credit card processing, fax, copy, and emailing. Experienced in the restoration of
Hotsy, Landa, KEW, WaterMaze, Karcher, Alkota, Hydro-Tek Systems. Knowledgeable in Water Reclamation
and Vacuum Recovery Systems.
Work Experience
Action Cleaning Systems, Inc , Dallas, TX.
January 2011 – September 1, 2016
Supervised parts room inventory. Introduced new product line items. Changed current
Inventory to higher quality items; which increased counter sales and customer loyalty.
Synchronized parts order quantities for free shipping charges by distributors.
Increased customer satisfaction by taking time to hear their problems and giving solutions.
Educated customers on probable solutions to current dilemmas of equipment.
Listened to clients intended usage and goals with their equipment.
Highly educated on function and usage of all equipment in above summary.
Oversaw service department including work order authorizations and equipment repairs.
Acted as service department CSR regarding phone inquiries of equipment issues.
Processed customer equipment rentals.
With proper training capable of working with little or no supervision if needed.
American Water-Works, Sun Valley CA.
January 2005 – January 2009
Technical Service Manager
Customer Service Representative for equipment sales, parts, detergents, and accessories.
Inside/outside sales demonstrations. Answered all technical phone calls, service calls, customer
inquiries. Managed service department personnel daily activities. Warranty claims, and work order
closure. Educated employees on latest technical, safety, and operational advancements.
All American, Burbank CA.
July 1987 – October 2003
Technical Administrator
All technical aspects including, quality control of manufacturing production line, including Research and
Development. Developed service manuals for Distributors & Dealers. Taught services training classes.
Sales and service of company's manufactured line of products. Handled warranty department claims for
distributors.
EDUCATION: High school graduate. Service Certified for Landa, Hotsy and Watermaze.