1.
Tulio
Marroquin
3513 Prospect Ave.
La Crescenta, CA 91214
818­319­5504
tuzoro3@yahoo.com
SUMMARY
Professional with a wide range of skills and experiences applicable to the fields of
banking, customer service, education, and development services. Seeking
employment in a career where my experiences and strong background are
utilized in service to the community.
EXPERIENCE
Assistant Physical Education Teacher, Glendale Unified School District
Glendale, California — 2011­ Present
Provide support and work along with the teacher on daily lessons for the
students. Prepare the equipment and fields for current lessons. Supervise
children and make sure equipment is being used properly and safely. Assist
students as needed to ensure they follow the lesson plan and are engaged.
Yearly inventory at the start and end of the school year, account for all equipment
and replace as needed. Maintain visual interaction at all times for student
safety.Maintain child CPR and First Aid certification.
Club Recruiting Director, Crescenta Valley Soccer Club
La Crescenta, California — 2010­Present
Scouting, evaluation, and recruitment of players for appropriate placement on
teams. Communicate with parents about club model, club teams, and individual
player development. Maintain a line of communication with all coaches to identify
their team needs to ensure proper placement of players.
Head Coach U12­U19, Crescenta Valley Soccer Club
La Crescenta, California — 2010­Present
Oversee and ensure team and player development. Organize weekly training
sessions and travel for players and parents. Oversight of team budget, team
financials, volunteers, and fundraising activities. Negotiation with local vendors for
uniform and equipment purchases for the club teams. Linkage of players with
college recruiters. Resolution of player, team, and parent issues. Yearly
scheduling of tournaments, pre season, season, college showcases, and off
season trainings.
Card Services/BSA Officer, Technicolor Credit Union
Burbank, California — April 2010 to August 2011
Overseeing of the day­to­day operations of the Card Services Department, to
minimize potential exposure to financial losses to the company and customers.
Responsible for research and resolution of disputed charges. Collecting data
needed to accurately and correctly respond to claims filed by members.
Reviewing of credit card queues daily, providing recognition and resolution any
missing customer information. Verifying suspicious activity based on procedures
set in place by the department and credit union as well as contacting members to
verify unusual patterns and out of norm transactions. Providing review of all newly
created fraud cases to determine action based on best practices and necessary
documentation.
Reporting cases of CTR, SAR and ID theft to the credit bureaus. Reviewing high
balance accounts and activities for potential fraud patterns. Weekly review of new
memberships opened for accuracy of information and verification that all proper

2. documentation was collected. Daily review of excessive structuring withdrawals.
FINCEN 314 searches review.
Manager, Fraud Services, Citibank­Banamex
Century City, California — 2007­2009
Overseeing of day­to­day operations of the credit card department to minimize
potential exposure to financial losses to the company and our customers.
Reviewing of credit card queues daily, providing recognition and resolution of any
issues found. Providing review of all newly created fraud cases to determine
action based on best practices and necessary documentation. Reporting cases of
ID theft to the credit bureaus. Arranging and coordinating account take over.
Assisting retailers with account investigation and activity. Continuing education on
new fraud trends and systems to prevent losses. Reviewing and reporting
overdraft accounts for potential losses on a daily basis. Providing the compliance
department with comprehensive weekly reports on suspicious activity.
Managing a team of employees, which includes: assuring daily functions are
being completed and proper documentation is processed, implementing existing
and new programs and policies with staff, recognizing and resolving any staffing
issues as well as providing staff with a motivating and professional work
environment. Completion of yearly reviews, write ups, terminations and other
workforce management responsibilities as necessary to run an effective and
productive department.
EDUCATION
Franklin High School
Diploma — 1994
SKILLS
● Bilingual English and Spanish.
● Ability to provide superior customer service.
● Ability to balance many important projects and customers.
● Experience in risk analysis, reviewing and reporting account recoveries
and losses. Strong analytical skills when applied to complex
cases/accounts.
● Strong ability to handle multiple accounts with fraud investigating and
reporting, as well as compliance and arbitration cases.
● Ability to identify and implement improvements to existing systems to
increase efficiency and productivity of all staff members.
● Proven ability to provide exemplary customer service to distressed
account holders as well as ability to interface with multiple departments,
retailers and agencies to report and resolve account issues.
● Excellent computer skills; proficient with Microsoft Word, Microsoft Excel,
Microsoft Access, Symitar, TS1 and TS2 banking system, Card Guard,
Paymentech, American Express, MasterCard and Visa Card on line
reporting, E­Oscar, Accurint, Sersenergy reporting system, M&I and
Bankers Insight, ADP EZ labor system. Able to learn
systems/applications quickly and easily.
● Experience in managing large departments of employees with a
demonstrated ability to keep employees fulfilled and productive while on
the job.
REFERENCES
Available upon request.