1. Sabrina T. McFadden
441 Clearview Drive, Long Pond, PA 18334 570-216-0861 stmcfadden@ymail.com
Objective: Seeking a position that will allow me to fully leverage my experience in finance, retail,
and customer service.
Relevant Senior Customer Service Representative 2008-present
Experience: Prudential Retirement, Moosic, PA
 Exceed all transactional quality metrics attaining a score of 98% and greater
 Exceed client expectations on monthly random surveys.
 Conduct analysis and research of applicable plan rules and tax laws to various
inquiries for quick resolutions
 Assist in developing training materials as a subject matter in various areas.
 Coach and mentor new hires
Customer Service Supervisor 2005-2007
Raymour & Flanigan, Stroudsburg, PA
 Promoted from associate to supervisor in under one year
 Achieved less than 95% of customer returns as a result unsatisfactory service –
collaborated with sales and warehouse distribution to resolve customer issues in a
timely and efficient manner
 Responsible for processing sales transactions, reconciliation of cash and sales, and
cash deposits
 Assisted the manager with the hiring and interview process
Tax Specialist Level III 2002-2007
H&R Block, Tobyhanna, PA
 Achieved client retention of 85-90% resulting in cash bonuses
 Performed analysis of each individual financial circumstance to apply and explain
applicable tax laws – federal and multiple states
Portfolio Administrator 1996-2000
Clay Finlay, New York, New York
 Responsible to ensure trades settled T+3
 Reconciled portfolios to custodial bank records daily, weekly and monthly
 Researched and resolved discrepancies between client account and custodial banks
 Executed all trades for portfolio managers
 Understood market trends as a result of trading locally in 30 markets
Other Call Center Activities Coordinator 2001-2002
Experience: Harcourt Learning Center, Scranton, PA
 Responsible for data analysis of call trends and volumes
 Prepared weekly payroll files for processing
 Purchased all office supplies
 Conducted various special data analysis projects for VP
Personal Assistant 2000-2001
Lion Investigations, Stroudsburg, PA
Licenses/ Series 6, 63, Women in Finance
Affiliations:
Technical Skills Proficient in Microsoft Word, Excel, Powerpoint, Lotus Notes

2. Education: Bachelor of Science in Business Administration Fall 2016
The Pennsylvania State University, Dunmore, PA
Overall GPA: 3.7