1. Curriculum Vitae
SIMEÓN JEAN JACQUES
7 years of sales, customer service, quality assurance, marketing management and, logistics experience.
5 years of training and teaching experience.
5 years of experience in business relations between the D.R. and Haiti.
8 years of contact center experience.
Excellent written and verbal communication skills in English, French, Spanish, and Creole.
Proactive results driven leadership with exemplary people skills.
Experiences
ACTING TRAINING & QUALITY MANAGER
November2011 - Present(4Years - 11 Months)
ACS Xerox company – Nearshore Call center- Alorica
Time Warner Cable customerservice techsupportandsales agent2 years
Dishnetwork / AT&T Uverse andDirect Tv salescustomerservice andtechsupport
SiriusXMsatelliteradiocustomerservice andretentionAgentspecialist(SeniorManager.
Provide customerservice/techsupport/ and retentiondepartment/salesdepartment.
Careersummary

2. Curriculum Vitae
SIMEÓN JEAN JACQUES
CONSULTANT
Creative Consultants s.a.
December 2010 - January 2012 ( 1 Years - 1 Months )
Trained existing trainers on customer service and quality procedures as required by various companies.
As the senior consultant on the project, I was also responsible for talent acquisition
Develop logistical planning, administer marketing and sales forecasting.
Create training materials, Human Resource Retention and Graphic design for various institutions and clients.
TRAINER
Contact Center Institute
November 2007 - January 2008 ( 2 Months )
Developed curriculum and other training material for accent reduction, customer service and callquality.
Provided
marketing support by creating commercials, advertisements and flyers. Trained over 2000 agents and 300
supervisors
and 37 trainers. Actively engaged students in a manner that will ensure their comprehension and ability to
employ
techniques and processes disseminated in the training such as:Inbound/outbound sales, retention, customer
service,
tech support, communications and accent reduction. Provided general marketing support (brochures, marketing
plans,
and authored videos). Developed and mentored junior staff members. Successfully placed over 2000 trainees
and 25
trainers in various call centers in the Santo Domingo metropolitan area.
ENGLISH TEACHER
October 2007 - January 2009 ( 1 Years - 3 Months )
Instituto los trinitario de Santo Domingo ENGLISH TEACHER
Teaching English at all levels. Classes were taught both in a classroom setting and over the internet. Create,
plan and
implement the Test of English for International Communication (TOEIC) program.

3. Curriculum Vitae
SIMEÓN JEAN JACQUES
Education
Diploma, Operations Management,
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Certifícate in Project Management,
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Computer Science,
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StreamU -
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Customer service
Alison A new world of free certified Learning
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Target Job
Training & Quality Manager , Customer service , sales , retention , call centers or etc
Courses
Diploma in Operations Management
Project Management
Alison A new world of free certified Learning

4. Curriculum Vitae
SIMEÓN JEAN JACQUES
Language
 Spanish Intermediate
 English advanced
 French Intermediate
 Creole(Haitian)
Personal Info
Gender: Male
Birth Date: 1984-07-08
Nationality: Haitian
Country: Dominican Republic
City: Santo Domingo
Number of Dependants: 5
Marital Status: Married