Daniel Alexander Warren has over 20 years of experience in staff training, marketing, and quality assurance. He has worked with many universities and companies in Colombia, most recently as the Director of the Language Center at Universidad Sergio Arboleda from 2013 to 2015, where he successfully redeveloped the center, increasing student satisfaction and pass rates.

1. Daniel Alexander Warren
Transv 75 #83A - 10
Bogotá
Cel: (+57) 3102494520
Email: DanielAWarren@hotmail.com
CE404253
PERSONAL PROFILE:
I have been involved in staff training since the early 1990s initially involved staff development with regard to security
issues and anti terrorist protection of company assets, for both my parent company and subcontracted to other
companies with assets around the world. This then led to working in Marketing and development of in house sales staff.
Following this I started working with Steppingstones and was involved in both internal and external training of staff and
clients in computer systems, as well as in the implementation of ISO9001 standards.
Since that time I have been involved in a range of work, with staff development and training closely linked to my roles.
This has involved contracting to the FEFC (Further Education Funding Council UK Ministry of Education) in the quality
administration of Easton College in preparation for FEFC and TSC inspection for the by HESA and FEFC, this contract
was due to failure in previous years for Easton to achieve needed quality standards across administration and education
standards. Following my 3 month contract Easton College achieved its highest grade in 10 years, putting it safely inside
the green zone for quality in Colleges. I had previously been involved in QA assessment with Prestige Medical. This
skill set has helped me in other roles, when I was working for Granville technology group as PR manager for the group
of 42 companies worldwide this skill allowed me to ensure that all PR was developed in line with improving the
company’s external and internal image.
In my time in Colombia I have been working for a range of companies, although primarily Universidad Sergio Arboleda,
my other work as ranged from contracts with the Ministry of Defence to private corporations in the oil and transportation
sectors, helping with second language acquisition through to marketing strategies and quality auditing. My work with La
Sergio started with teaching the law school's honours programme and led to auditing and redesigning the center of
languages.
EMPLOYMENT HISTORY:
10/13 – 12/15 University Sergio Arboleda - Director El Centro de Idiomas
This role involved shutting down and relaunching the language center for Universidad Sergio
Arboleda do to issues with management in the past. During these two year redevelopment the project
was successful in the following areas:-
 Renegotiation of material costs generating savings in addition to 240 million Colombia Pesos
per academic year.
 Dealing with publishers to ensure highest level of staff training
 Certification for all courses with Secretary of Education, Bogota and Ministry of Education
Colombia.
 Certification with Instituo Cervantes to the highest level center outside of Europe.
 Training of staff as certified TOEFL administrators and IELTS certified trainers.
 Working partnership with the British Council
 Certified Exam center for ETS, Princeton for TOEFL iBT, TOEFL ITP, TOEIC, GRE exams.
 Raising student pass rates from 15% to 86%
 Working partnerships with Beijing University, China, Sydney University, Australia,
 Taking the Language center external by opening to the public, leading to contracts with a
range of government and private companies.
 Being hired by other universities to retrain their staff in language acquisition.
 Raising students services from 706 in 2013 to over 3800 in 2015
 Redevelopment of marketing strategies for new student and current student retention.
 Hosting the 4th international conference of Spanish as a Second language.
 Writing and developing language resolutions for Sergio Arboleda Bogota, and Santa Marta.
 Developing and generation of Business plans for opening language centers in Madrid in
Spain, and Miami, USA.
 Day to day management of a team of over 50 staff.
 Management of Budgets.
 Working and developing on cultural awareness courses with Lahore University, Pakistan,
Seville University, Spain, and ISB
 Coaching ELCA, Yessop and Manfred Lachs Moot courts.(2011 to2015)
 Development of career specific courses for faculties within the University.
 Working as part of the ETS, Princeton global development council for security issued in Latin
America for TOEFL iBT, TOEFL ITP, TOIEC, GRE, and advising on YSS program.
 Special Consultant to ICFES for SABER PRO development (Ministry of Education Colombia)

2. Daniel Alexander Warren
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 Cutting costs, in removal of redundant systems, and through better staff training and team
work
 renegotiation with all suppliers, to ensure most cost effective use of University resources
 Development and creation of marketing external and internal.
 Bringing all systems in line with ISO 9001 and all teaching strategies to match up toe Council
of Europe CEFR guidelines.
 Working with the Ministry of Education China to negotiate a BECCA (scholarship) for Sergio
students to spend up to one year in China for undergraduate or Masters study.
03/13 – 04/13 University Sergio Arboleda - Auditor
Audit project for the language school, deep level audit, checking ISO standards, finance, grading,
employment, as well as student data. Development of a 10 year business plan.
08/11 – 10/13 University Sergio Arboleda - Law School’s Honor program professor.
Teaching Honors Program.
Coaching for ELCA, Yessop and Manfred Lachs moot courts 2011, 2012, and 2013.
04/11 – Present Lidertur SA
Consulting with regard to marketing, development of web assets for overseas market, consultation
regarding ISO9001, 9005. And ‘Investors in People’ certification.
04/10 – 08/11 Contracting in Colombia
Teaching English privately for CitiBank, Cisco, TECNA, Lidertur S.A.
12/08 – 04/10 Mission Control Agent, Geek Squad UK
Technical Support and Customer Services Agent.
 Coaching new staff
 Proofing new marketing material
 Special Projects Technical (SEO)
01/08 – 12/08 MARKETING CONSULTANT
UK Croupier, Whitefield, Manchester.
Short term contract offering website development and marketing development solutions
06/07 – 12/07 MARKETING MANAGER
Incom Business Systems, Trafford Park, Manchester
 Improving traffic to Existing website (last edited 2003)
 SEO and Design of New website (1000+ page site with all new content and pictures as well as
back-end coding)
 Sourcing of funding for tradeshow as well as all organisation
 Sourcing Job adverts, stationary, trade publications
 Magazine Layouts
 Statistical analyse of traffic though both web and non geographic numbers
 Lead sourcing
02/07 – 06/07 MARKETING AND TECHNICAL MANAGER
Absmart Solutions Ltd, Great Harwood, Lancashire
 Design Layouts of all advertising. External and Internal
 Event co-ordination both stands at trade shows and trade shows themselves
 Web content and development, and SEO and HTML programming,
 Web design for Absmart Clients
 Running the technical department.
01/06- 09/06 MARKETING MANAGER
Quadra Solutions Ltd. Accrington, Lancashire.
 Design Layouts of all advertising. External and Internal
 Event co-ordination both stands at trade shows and trade shows themselves
 New market development and advertising.
 Marketing and development of new software
Key Achievement
 Optimisation and Development of marketing strategies

3. Daniel Alexander Warren
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03/02 – 07/05 Young Enterprise and the Lancashire Education Business Partnership
I volunteered aiding students of differing ages and abilities through World of Work and Enterprise
activities assisting in development of team work and business ideas.
03/02 - 07/05 PR MANAGER, REVIEW SYSTEMS CO-ORDINATOR
Granville Technology Group. Simonstone, Burnley, Lancashire.
 SEO and SEM coding for the groups manufacturing Time Education, Time Business, Time
computers (UK Largest manufacture of computers) and Tiny computers, also TINY.COM and
Supanet (UK top five ISP)
 Acting as the first port of call for all media enquiries; for example BBC, The Sun, Mirror, IT and
consumer Press. Also ASA, C.A.P and other regulatory bodies
 Management of technical team, ensuring KPI scores of team over 90%
 Team Development and appraisals
 One to one team management
Key Achievements
 Secured development of team though coaching
 Received promotion through the company though recognised achievements
 Achieving over 90% KPI with overseas call centres. Ensuring an over 90% team average on KPI’s
domestically.
09/99 - 02/02 SELF-EMPLOYED IT CONTRACTOR / IT TRAINER
Including Jarrolds Software (Norwich), Trails Ltd (London), Lavin Lawn Care (Michigan, USA), Mills &
Reeve Law Firm (Norwich).
Quality Inspector/Administrator – Prestige Medical (Blackburn).
Easton College (Norfolk) Quality Manager. Bringing college’s quality management in line with FEFC
(Further Education Funding Council) & TSC (Total Student Care UK Gov.) guidelines, ISO:9001
09/98 - 08/99 ADMINISTRATOR/ KEY HOLDER
Steppingstones (Europe) Ltd.(London)
 Counselling & preparing students for exams and future employment
 Tutoring IT skills from Inter/intranet to Office 97 & NT training
 Development of teaching staff
Key Achievement
 Maintaining a 96% pass rate of students in National and International exams.
SKILLS:
 Customer Services
 Team Management
 Costing Negotiation
 Problem Solving / Trouble Shooting
 Office ’95 to XP, Windows 95 through to Windows 7, Software packages ranging from Sun
Microsystems to other less known manufactures.
 Staff Training
LANGUAGE SKILLS:
TESOL (Teachers of English to Speakers of Other Languages)
English – Advanced Level
Spanish – Spoken and writing pre-intermediate(A2.3), listening and reading Intermediate (B1.3)
French – Currently Basic as not practiced – Highest level achieved B2.1
Bosnian – Currently Basic as not practiced - Highest level achieved B2.1
German – Currently Basic as not practiced – Highest level achieved A2.2

4. Daniel Alexander Warren
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Most recent professional development:
Ministry of Education Mexico & Macmillan congress on second language acquisition – Mexico D.F. March 15th to 19th
2014
Macmillan workshops on interactivity in the class room April 2014 (2 days)
ETS, Princeton Propell TOEFL iBT training workshop May2014 (3 days)
CTAS (Certified TOEFL administrator training) June 2014 (7 days)
National Geographic Learning training August 2014 (1 day)
SAP training Universidad Sergio Arboleda Feb 2015 (3 days)
Oxford University Press online learning systems April 2015 (3 days over month)
British Council IELTS Certified preparation trainer May 2015 (2 days)
Miscellaneous Product training on general and professional materials from Macmillan, Cengage, Oxford University
Press whilst piloting which system to switch the university to. April 2015 to October 2015 (12 days total)
Cafam Habilidades Gerenciales y de coaching December 2015
Testing and comparing international exams, finding breaking points – TOEFL iBT, IELTS, TOEFL ITP, TOEIC, APTIS,
iSpeak, iTEP, Longman’s, BEC, FCE, CaMLA ECCE, & MET – on going.
QUALIFICATIONS:
Further Education
 Windows 7 Specialist (Feb 2010)
 TESOL qualification as teacher – i-to-i
 Advanced Infrastructure Solutions M.C.P. with
Steppingstones Ltd.
 ECDL Parts 1,2,3,4,5, & 6 Learn-Smart.net
 Business Management: Computer Security
Awareness, Learn-Smart.net
 Networking: Data Communication For End
Users, Learn-Smart.net
 LBP Small and Medium Business
Management course
 Business Management: Professional Letter
and Company Statements, Learn-Smart.net
 Media training Granville Technology Group,
Prodigy PR, London
PERSONAL INTERESTS:
Currently I am involved in CouchSurfing.org an organisation aimed at introducing people from around the world to new
cultures. I am also heavily involved in language exchanges in Bogota via Gringo Tuesdays, CouchSurfing,
Internations and other organisations within the Expatriate community. Currently exploring Colombia are ground level
by visiting as many communities as possible.