1. ROY CERABONE
10 Linlew Drive Apt. 16
Derry, NH 03038
Cell: 603-660-9302
cerabone@comcast.net
OBJECTIVE: To maximize profitability by driving sales, maintaining overall store standards, managing excellent
customer service and achieving business objectives.
PROFESSIONAL EXPERIENCE:
Nouria Energy
Area Manager Greater Boston and Southern NH 09/13-Present
• Plan, direct and evaluate the operations of 15 convenient stores/gas stations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and
effect of competitors’ operations on sales
• Determine merchandise and services to be sold, and implement price and credit policies
• Locate, select, and procure merchandise for resale
• Develop and implement marketing strategies
• Utilize and cooperate with required customer appreciation and incentive programs
• Plan budgets and authorize expenditures
• Resolve customer complaints
• Determine staffing requirements and hire or oversee hiring of staff
• Orientate each new hire on the basics of the facility and explain the training schedule
• Enforce all corporate, local, and state policies and procedures
• Create and maintain employee schedules
• Review timecards and employee schedules, ensure all shifts are covered
• Submit bi-weekly payroll info (time cards, payroll changes, new hires, and terminations)
• Enforce progressive discipline policy with counseling sessions and written warnings when necessary.
BUILDING NINETEEN 11/12-09/13
District Manager
• Direct overall operations for 9 locations
• Lead and develop strategic operation for stores
• Hands on sales and inventory management
• Customer service leadership
• Merchandise goods to ensure our product is saleable and customer friendly
• Overall store management, supervisor and policy implementation
• Employee staffing, training and development
CHRISTMAS TREE SHOPS Owned and Operated by Bed, Bath, & Beyond 10/07-11/12
Operations/ HR Manager
• Direct all human resources and management activities
• Determine staff needed to accomplish goals
• Select and hire new employees and assign responsibilities to the entire staff
• Authorize and approve all vendor and contract services for the facility
• Identify best practices and lead continuous improvement initiatives to reduce work process risks, raise
safety awareness, and improve safe work practices
• Conduct or coordinate worker training in areas such as safety laws and regulations, hazardous condition
monitoring, and use of safety equipment
• Perform safety audits and inspect facilities, machinery, and safety equipment to identify and correct
potential hazards, and to ensure safety regulation compliance

2. ROY CERABONE
10 Linlew Drive Apt. 16
Derry, NH 03038
Cell: 603-660-9302
cerabone@comcast.net
GOODWILL INDUSTRIES
District Manager West Palm Beach, FL 08/02-10/07
• Responsible for the overall direction and results of store operations including donations, processing, and
merchandising
• Manage training, start-up, and implementation of Retail POS system
• Develop and implement short term and long-range goals for all retail stores
• Utilize financial information and other statistical data of all retail stores in order to establish performance
benchmarks and targets
• Develop and control departmental budgets
• Provide recommendations and guidance to the CEO, Board and appropriate committees as requested
• Develop merchandising and marketing strategies including store layout, displays, and other in-store
promotions
• Ensure all retail policies, procedures, and processes are implemented, followed, and/or achieved
BOB’S STORES – MIDDLETON, MA 02/02 – 08/02
Operations / HR Manager
SEARS, ROEBUCK AND CO. - SALEM, MA 12/99 – 02/02
HR Recruiting and Employee Relations Manager
LABOR READY - MALDEN, MA 12/97 - 12/99
Branch Manager
CONVERSE – NORTH READING, MA 11/94 -12/97
District Manager
NATURE FOOD CENTRE - WILMINGTON, MA 09/90 - 11/94
District Manager
EDUCATION:
BOSTON UNIVERSITY - BOSTON, MA
• Bachelor of Science in Business Administration, concentration in Management, 1990
NORTHEASTERN UNIVERSITY - BURLINGTON, MA
• HR Management Certification Program, 2000
RELATED SEMINARS:
• Leadership for Business Results
• College Recruiting Certification
• Counseling and Recruiting Techniques
• Coaching Camp
References Furnished Upon Request