1. Rose Louima
1391 NW 18th DR Apt 102, Pompano Beach Fl, 33069
E-Mail: rosealouima@gmail.com Phone: 9543947673
EXPERIENCE:
Customer Service Representative, Answerpro, Miami Lakes, Florida 09/ 2010-09/2014
● Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution.
● Maintains financial accounts by processing customer adjustments.
● Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
● Prepares product or service reports by collecting and analyzing customer information.
● Contributes to team effort by accomplishing related results as needed.
Customer Service Representative, 1800Petmeds, Pompano Beach, Florida 9/2001-9/2014
● Inbound calls from current and potential customers that wish to purchase their
pet medications and resolve issues.
● Answered 10 line phone system to relieve receptionist
● Corresponded with clients through email and web-chats
● Issued refunds and merchandise credits to an account when appropriate
● Sent invoices, return labels, and guarantee letters
● Obtained manual credit card authorizations by calling merchant services &
corresponded with customer's bank to release authorization holds.
● Sent prescription order replacements
Education
MedVance Institute Fort Lauderdale Fl
NRCMA, Medical Assistant March 2012-November 2012
NRCAHA, Medical Office Administrator September 2011- February 2012
Skills: Microsoft (Basic) Word (Basic) Excel (basic)