1. ROKA FRANCISRoka Francis
Warren, RI 02885 ● (617) 827-7003 ● RokaFrancis@yahoo.com
SUMMARY OF QUALIFICATIONS
Project Planning & Coordination ● Customer Service Excellence ● Office Administration
Analytical, highly-organized professional with demonstrated success in coordinating and managing large-scale,
complex projects while ensuring timely completion and quality control. Outstanding problem solving skills.
Flexible, adaptable individual who quickly assimilates to new situations and projects and then gets the process
moving forward quickly and efficiently. Adept at working with highly confidential and sensitive information.
Process Improvement Decisive Decision Maker Quality Control
Strong Business Acumen High-Impact Presentations Data Analysis
Cross-Functional Collaboration Report Writing Legal Experience
Able to manage multiple priorities in busy, deadline-sensitive environments. Adept at
getting the “bigger picture” while still ensuring that key details are not overlooked.
Excellent computer skills including: Microsoft Office Suite: Word, Excel, PowerPoint, Publisher,
and Visio. Quickly learns and applies new training and technologies.
Superb team collaboration skills with keen ability to work with colleagues at all levels of the
organization.
Outstanding communication skills – both written and verbal
PROFESSIONAL EXPERIENCE
The Providence Center, Providence, RI
Special Projects Coordinator August 2015 – present
• Assist in project design and development activities and develop project strategies.
• Assess needs and set goals and objectives.
• Monitor, review and evaluate project progress to ensure that project activities/components are
completed on time.
• Assess potential issues and develop resolutions.
• Serve as a liaison for staff, external contacts, and vendors.
• Interact with team members to coordinate project activities.
• Communicate relevant information to team members.
• Coordinate and attend project meetings. Report on progress made and outstanding tasks.
• Prepare project related emails, memos, reports, presentations, meeting notes and other documents.
Senior Administrative Assistant 2012 – August 2015
• Develop, design and prepare presentation materials for Directors and/or other senior-level staff.
• Design and prepare PowerPoint presentations for internal and external meetings.
• Maintain Directors’ calendars. Review requests for appointments; facilitate time management, and
provide appropriate material for each Director’s review before appointment.
• Schedule and coordinate meetings, reserve meeting room, prepare and send meeting notices, ensure
room set-up, and prepare minutes.
2. • Volunteer at the organization’s annual fund raisers. Assist with auction set up, registration, live auction
and check out.
Major accomplishments:
Collaborated in the Coordination of the first The Providence Center All Manager’s Meeting with
86 attendees. Held primary responsibility for room arrangements, organizing all needed media
needs, ordering food, creation of the registration list, and ordering of all necessary supplies.
Liaise with the Compliance and Quality Improvement Department with annual policy review by
ensuring all the policies are reviewed, updated and posted. Maintain a detailed spreadsheet and
publish the final results on the intranet.
Provided extensive coordination for meetings and maintained a project spreadsheet for a pilot
program in collaboration with The Providence Center and BCBS. Now 18 months into the
program, there is measurable success.
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ROKA FRANCISRoka Francis
Warren, RI 02885 ● (617) 827-7003 ● RokaFrancis@yahoo.com
Tufts Medical Center, Boston, MA
Administrative Assistant to Director of Education 2007 - 2012
• Provided administrative support for department director, 2 education specialists and ancillary support
for 20 clinical educators.
• Coordinated a full spectrum of responsibilities including, office management, supply management,
document preparation, calendar management, database administration and project/program support.
• Collaborated in coordinating 30+ educational programs and special events annually with 1,000+
participants.
• Trained staff on MS Office Suite and a learning management system.
• Prepared conference reimbursement documentation for qualifying staff members.
Major accomplishment:
One of four super-users for hospital wide web-based learning management system.
Chosen to serve as a technical resource for the nursing clinical educators.
Randstad, Providence, RI
Administrative Assistant (temporary) Providence College & Kent County Hospital 2006 – 2007
• Assisted with new hire process and documentation by pre-screening candidates over the phone,
scheduling interviews and collecting & ensuring the accuracy of all post hire paperwork.
• Answered high volume of incoming calls and in-person inquiries with professionalism and poise.
• Generated and analyzed reports into organization’s database.
Coia & Lepore, LLC, Providence, RI
Legal Secretary 2003 – 2006
• Acted as the primary liaison to maintain open communication between the attorneys, clients and
opposing counsels.
• Maintained daily executive calendar which included court appearances and client appointments in four
different counties.
• Answered a high volume of calls, provided case status update and maintained utmost professionalism
and confidentiality.
• Drafted correspondence, motions and court orders.
• Filed court documents within state dictated statutory deadlines.
3. • Created and maintained working case files.
Additional experience: Legal Secretary, Steiner & Steiner, Phoenix, AZ and Paralegal, Maricopa County Public
Defender’s Office
EDUCATION
Roger Williams University, Bristol, RI
Bachelor of Science degree in Paralegal Studies
Business Administration Minor
Bryant University Executive Development Center
Project Management Certification Program
