Robert Schultz is a dynamic retail professional with over 12 years of experience as a General Merchandise Manager. He has a proven track record of increasing sales and profits through strategic planning, inventory management, and customer service initiatives. His most recent role as General Merchandise Manager at Kroger saw sales increases of 4.75% to 11.50% and bottom line profits grow from $1.2M to $2.1M. He is seeking a new position that utilizes his experience in merchandising, operations, management, and relationship building.

1. Robert MichaelSchultz
4020 Heavenly Way 469-602-5039 H
Heartland, TX 75126 972-975-0288 C
robertschultz2011@hotmail.com
Dynamic professional with superior retail experience and track record as a General
Merchandise Manager over the past 12 years. Demonstrated solid experience in
planning, execution, customer service, loyalty, retention, and communications. A creative
thinker, problem solver, and decision maker. Strong organizational, interpersonal
relations, mentoring, negotiation, and mediation skills. Sharp eye on consumer
satisfaction with a successful track record in merchandising, display planning, operations,
management, conflict resolution, and personnel development while managing sales and
service in large retail outlets. Well organized and thrives under challenges while being
driven equally by quality and efficiency. Seeking a position using my experience and
training:
*Merchandising *Training & Development
*Inventory Control *Sales Management
*Customer Service *Financial Management
*Planning *Operational Execution
*Communication Skills *Relationship Management
Willing to relocate
Kroger 7/2007-1/2016
Dallas, TX
General Merchandise Manager
 Responsible for general merchandise store operations
 Directed sales, marketing, and service strategies
 Ensured sales and service objectives were met
 Merchandised products for maximum sales and profits
 Analyzed sales records and seasonal trends
 Anticipated consumer buying trends to meet consumer’s needs
 Supervised replenishment of inventory ensuring in-stock conditions
 Oversaw activities to achieve corporate mission and customer service standards
 Managed sales plan initiatives exceeding sales goals and profit targets
 Increased sales over previous year 4.75% to 11.50% and bottom line from $1.2M
to $2.1M
 Provided instruction, coaching, and educational guidance
 Responsible for implementing and improving inventory control policies
 Reduced shrink from 5.23% to 1.57%

2.  Demonstrated leadership through communications
 Exhibited leadership through the empowerment of people
 Provided counsel and advice at both strategic and daily operational levels
 Implemented strategies which led to improvement of overall store operations
 Identified opportunities in inventory management, shrinkage control, and safety
 Received Safety Award, 3,489 days with no injuries
 Produced strong results in Asset Protection Processes
 Expanded relationships between Kroger and its customers, vendors, and suppliers
 Provided outstanding customer service and loyalty
Albertson’s 4/2003-7/2007
Dallas, TX
G M Manager
 Supervised GM store operations
 Planned and implemented sales and marketing strategies
 Responsible for inventory control, expense control, and payroll control
 Managed new employee training that resulted in increased performance levels
 Scheduled employees to meet customer needs and provide excellent customer
service
 Successfully responded to and resolved customer complaints and inquires
Education
Plano Senior High, Plano, TX
H.S. Degree
Richland Jr. College, Dallas, TX
Business Administration, Management, Accounting, and Economics
Volunteer Work
Garland Texas Animal Shelter
Senior Home for the Elderly