1. Robert Cameron
5108 N. Glenwood Avenue Chicago, IL 60640 / 773.480.9921 / robertcameron3@gmail.com
SUMMARY/SKILLS
• Conducting your environment with the efficiency of a world-class concierge
• Exemplary client/customer service
• Outstanding oral/written communication skills
• Enjoys research, writing, editing
• Attending to details while seeing the big picture
• Providing solutions before problems arise
• Engendering camaraderie among team members
• MS Office Suite (including Outlook), Salesforce
I have an exceptional performance history in the five-star luxury hotel market with an emphasis on creative and
innovative service enhancements, interpersonal communications, creative problem solving, operations, and
management.
I am a person who simply gets a great deal done—efficiently and seamlessly. I build lasting partnerships
through diligence, determination, compassion, conviction, and respect, while maintaining a collaborative desire
to serve and accomplish. I believe in, and practice, personal and professional responsibility.
PROFESSIONAL EXPERIENCE
AXA Assistance USA, 122 S. Michigan Ave., Chicago, IL
Prestige Concierge
June 2015–Present
Providing personalized service to our top-tier clients that includes extensive travel itineraries, coordination of
meetings, entertainment, and account management.
The Peninsula Chicago, 108 E. Superior Street, Chicago, IL
Concierge
May 2001–May 2015
• Recognized approaching trends that necessitated shifts in procedure, information, tools, and resolution
• Team building, guest complaint engagement and resolution: finding solutions that are uncommonly
fresh, fair and equitable
• Coordinated schedules, organized meetings, travel itineraries, and entertainment for clients
Member Les Clefs d’Or USA
Lightflow, 980 N. Michigan Avenue, Chicago, IL
Senior On-line Concierge
March 2000 to April 2001
Les Concierges, 100 Bush Street, San Francisco, CA
Concierge
June 1997 to December 1999
EDUCATION
Northern Illinois University, B.A., Corporate Communications