3. INTRODUCTION OF COMMUNICATION
Communication is the art of transmating
information ,ideas ,thoughts and emotions from one
person to another .communication is the process of
meaningful interaction among human beings…
4. TYPES OF COMMUNICATION
o Channel or Network
1)Formal
2) Informal.
o Direction of Message
1) Downward
2) Upward
3) Horizontal
o Method of Expression
Verbal
1)Oral
2)Written
Non-verbal
1)Eye gaze
2)Gestural
5. o Inter-personal communication
o Intra-personal communication
o Extra-personal communication
o Group communication
o Mass communication
8. DOWNWARD COMMUNICATION
Downward communication is the flow
of information and messages from a
higher level inside an organization to
lower one. Effective downward
communication is important for an
organization’s success…
9. UPWARD COMMUNICATION
Upward communication is the flow of
information and messages from a lower
level inside an organization to higher
one. Effective Upward communication
is important for an organization’s
success…
10. HORIZONTAL AND LATERAL
COMMUNICATION
Horizontal communication, also called lateral
communication, it is the transmission of information
between people, division, departments or units within the
same level of organization hierarchy…
13. VERBAL COMMUNICATION
Verbal communication is refers to the form of
communication in which message is transmitted
verbally, communication is done by word, mouth and
a piece of writing. Objective of every communication
is to have people understood what we are trying to
convey…
15. ORAL COMMUNICATION
In oral communication, Spoken words are used. It
includes face-to-face conversations, speech,
telephonic conversation, video, radio, television,
voice over internet. In oral communication,
communication is influence by pitch, volume,
speed and clarity of speaking…
16. WRITTEN COMMUNICATION
In written communication, written signs or symbols
are used to communicate. A written message may be
printed or hand written. In written communication
message can be transmitted via email, letter, report,
memo etc. Message, in written communication, is
influenced by the vocabulary & grammar used,
writing style, precision and clarity of the language
used…
17. o NON-VERBAL COMMUNICATION
Nonverbal communication is the process of
sending and receiving messages without using
words, either spoken or written. Also called
manual language…
19. EYE GAZE
Looking at another person can indicate a
range of emotions like anger, grudge and
danger, a dangerous look can tell you
someone is unhappy and not comfortable
with…
20. GESTURES & POSTURES
Gesture and Posture are two most important forms
of communication through our body language.
These non-verbal communication forms include
our facial expressions and eye movements...
Posture. It is used to refer to the way a person stands
or sits. One can have a relaxed posture or a
tensed posture…
24. o GROUP COMMUNICATION
Group communication is a mode of
communication in an organization,
between employers and employees,
and employees in teams/groups…
