1. Richard White
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Richard White
3173 Doral Court
Rochester Hills, MI 48309
rickwhite77@aol.com
C: 248.877.5667 | H: 248.375.5665
A decisive and results oriented leader with a management style that emphasizes driving process
efficiencies and implementing effective solutions to increase sales and profits in underperforming units.
A proven leader in a Fortune 500 Corporation engaging cross functional teams to advance minority and
women-owned business initiatives.
CORE COMPETENCIES
Operations Management Process Improvement Coaching /Counseling /Consulting
Competitive Market Analysis Customer Relationship Mgmt. Supervision Mentoring/Training
Budgeting and Cost Control Vendor / Supplier Management Market Identification
PROFESSIONAL ACHIEVEMENTS
Retail Operations
 Responsible for over 72,000 new car and truck sales and 5 billion dollars in net sales for
General Motors (GM) within the western region
 Led the Executive 20 Group Committee for dealer leadership to share best practices and
participate in learning community activities
 Developed and implemented strategies that increased sales and profits for 13 dealers
 Implemented various retention, growth, and profitability initiatives of 93 minority and 46 women
owned dealerships
Sales & Marketing
 Directed GM efforts in the establishment of a consistent brand specific dealership facility for
over 6,000 GM dealerships. Program from inception to first completed facility was less than 18
months, including approval of suppliers, the sourcing of all requisite materials, architectural
design and prototyping
 Re-engineered the point of sale merchandising program resulting in a saving in excess of 5
million dollars to GM and its dealers
 Implemented best practice sales strategies in 18 dealerships resulting in over 500 vehicles per
month and 100 million dollars of revenue
Innovation
 Led the Women’s Retail Network Process Committee in establishing and implementing By
Laws and a Handbook in fewer than 6 months. GM is one of the only manufacturers that has
a Woman’s Retail Network which was patterned after minority business networks. Documents
are being shared by other business units that support the councils as ‘best practices’

2. Richard White
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PROFESSIONALEXPERIENCE
GENERAL MOTORS CORPORATION | DETROIT, MI | 1999 – PRESENT
National Operationsand Candidate Manager | 2012 - Present
Evaluated, interviewed and promoted diverse candidates for opportunities to invest in GM dealerships
throughout the United States.
 Led Assessment process of diverse and women-owned business candidates.
 Coordinated the process to promote diverse candidates with the 5 GM Regions as potential
dealer operators.
 Established the GM National Candidate Panel Interview process.
Dealer Network Area Manager – South Central Region | 2009 - 2012
Accountable for all GM network activities in the states of Louisiana, Mississippi, Arkansas, and the
western portion of Tennessee.
 GM expert witness in two arbitration hearings to address dealer complaints and close
underperforming dealerships.
 Led effort and settled 9 cases without entering into arbitration.
 Diversity contact for the South Central Region and coordinated efforts in the Dallas Market to
appoint diverse dealers.
Dealer Operations Manager/Consultant – Western Region | 2006 - 2009
Implemented various retention, growth, and profitability initiatives of 93 minority and 46 women owned
dealerships. Responsible for over 72,000 new car and truck sales and five billion dollars in net sales for
GM within the western region (Oregon, Washington, California, Nevada, Arizona, New Mexico, Idaho,
Wyoming, and Montana).
Conducted 5 ‘Dealer Watch’ implementations. This is a process to bring multiple stakeholders
(bankers, internal GM staff, and local professionals) together to support more effective ad efficient
dealer operations. This resulted in:
 Operational changes in three dealerships.
 Process recommendations implemented in 4 dealerships.
 Additional capital investment and increased focus in one particular dealership.
 Monthly losses trending toward profitability in 3 dealerships.
Implemented Stock Walk and Trade Walk processes in two dealerships. These processes allow all
dealership staff to know and understand any issues/ advantages of used cars when they are turned in.
This resulted in increasing used cars sales to near guidelines.
Identified candidates for dealership opportunities and interviewed 6 potential dealer candidates deemed
ready now for the next available opportunity.
Manager, Facility Image | 2001 - 2006
Directed GM efforts in the establishment of a consistent brand specific dealership facility within 3
distinct channels Chevrolet, Buick Pontiac GMC and Multi-Line.
Increased Image enrollments from 74 to 252.
Led Brand Focus Merchandising cost reduction efforts with GM suppliers resulting in a savings of over
$3 M for GM. Re-engineered the point of sale merchandising program.
Conducted training sessions in all 5 Regions, Central Office, and Service Parts Operations to educate
them on the new image programs for GM. Objectives were established and monitored in all regions.

3. Richard White
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Identified GM’s market strategy incorporating the facility component in advertising and marketing. This
Led to the consistent image of brand specific dealerships in all advertising and promotional efforts
within GM.
Zone Manager | 1999 - 2001
Supervised 13 District Sales Managers in the Northeast, Mideast, North Central and Eastern Regions
that consistently exceeded its sales objectives.
Top performing Zone team in the Dealer Business Center.
Trained District Sales Managers in analyzing dealership operations including effective business plan
development.
CHEVROLET MOTOR DIVISION | WARREN, MI | 1978-1999
Senior Staff Dealer, Organization and Planning
District Manager
District Manager In Training
Distribution Clerk
Business Management Analyst
EDUCATION
Master of Business Administration (MBA), University of Detroit Mercy, Detroit, MI
Bachelor of Science (BS), University of Michigan (Dual Major: English & History), Ann Arbor, Michigan
HONORS & LEADERSHIP
Member of General Motors Global Task Team – Assignment in London England.
Treasurer of the University of Michigan’s Letterwinners Board of Directors (Athletic Board).
District Manager of the Year.
Member of Chevrolet Motor Division’s “Top Gun” Team.
University of Michigan Big 10 Basketball and Football Championship Teams.