1. Shirley Smith
1524 NW Rutland Road
Mount Juliet, TN 37122
615-913-7603
shirley.ann1012@gmail.com
Professional Background:
Responsible Medical Assistant with excellent communication skills demonstrated by 4 years of experience in healthcare and life insurance. At
least 4 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on
experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May direct and lead the work of others.
Proficient with Microsoft office programs and the use of database programs. I am highly motivated, reliable and committed to professional
standards. I am a very organized and detail oriented problem solver with demonstrated communication and conflict resolution skills in
customer service and administrative support. I have the ability to work successfully as a leader as well as part of a team. I can establish effective
priorities amongst competing requirements. I have a diversified product and industry knowledge
Skill Highlights:
Policy and program development
Areas of clinical experience include: Patient Training, Medical Billing and Coding, Infection Control, Urinalysis, Pharmacology, EKG’s. OB/GYN
experience. Medical Assisting.
Proficiency with computerized charting, People person with a great bedside manner, Ability to manage priorities and meet deadlines,
Alphabetical/Numerical filing, Medical clinical procedures, Medical transcription, Obtaining/charting vital signs, Prompt customer service,
Appeals filing and processing,
Professional Experience:
Computer Science Corporation December 2015 to current
Senior Assistant Claims Examiner II
1. Processes, pays claims and provides assistance to customers and administrative staff, Member notification letters
2. Comply with state laws, policy and company procedures
3. Assist claimants, providers and clients with problems or questions regarding their claims and/or policies
4. Prepare and print drafts for payment of claims and verify that payments have been made
5. Denies, settles, or authorizes payments to routine property/casualty claims based on coverage
6. Responsibilities also include corresponding with policyholders, claimants, witnesses, attorneys, etc. to gather important
information to support contested claims in court.
7. Prepares report of findings of an investigation.
8. Typically reports to a manager or head of a unit/department.

2. Broadpath Solutions May 2013 to December 2014
Claims Adjustor
1. Quickly and accurately analyze claims and make reconsideration decisions on Medicare appeals.
2. Handled all accounts payable and receivable
3. Reviewed patient’s claims, adjusting claims for corrections on pay due to in corrections in systems, verified PHI of the
patients
4. Worked on multiple applications at the same time in FACETS
5. Ensure accurate and prompt adjudication results
6. Provde and maintain in-depth notation per Client standards/requests
Redetermination Appeal Specialist
1. Quickly and accurately analyze claims and make reconsideration decisions on Medicare appeals
2. Reviews appeal requests, Medical Review (MR) and Zone Program Integrity Contracts (ZPIC ) documentation to
determine if all required information has been submitted.
3. Working together as team away from a supervisor, handling analytical cases with on daily level.
4. Verifying all Centers for Medicare and Medicaid Services (CMS) rules and regulations for Medicare Part B
appeals using Local Coverage Determinations (LCD’s) and National Coverage Determinations (NCD’s).
CGS-Bluc Cross Blue Shield of SC August 2012 to May 2013
CSR ADVOCATE/APPEALS SPECIALIST
5. Quickly and accurately analyze claims and make reconsideration decisions on Medicare appeals.
6. Reviews appeal requests, Medical Review (MR) and Zone Program Integrity Contracts (ZPIC) documentation to determine if all
required information has been submitted.
7. Handles numerous appeals for Diabetic, Urological, Tracheostomy and other Ostomy CPAP, Nebulizers and other respiratory
assist devices daily.
8. Verifying all Centers for Medicare and Medicaid Services (CMS) rules and regulations for Medicare Durable Medical Equipment
(DME) using Local Coverage Determinations (LCD’s) and Policy Article guidelines.
Windsor Medicare Extra November 2011 to July 2012
CSR II
9. Answered incoming calls, greeted all visitors and production teams, handled patients and provider calls and claims
10. Handled all accounts payable and receivable, worked in system FACETS, looking up PHI information.
11. Communicating the determination in a clearly written letter and ensuring the letter is sent to the appropriate departments.
12. Worked independently in a high volume call center
13. Implemented a process and procedures handbook for numerous positions
14. Created multiple spreadsheets, to more effectively manage daily tasks

3. Asurion May 2010 to November 2010
CSR
15. Worked independently in a high volume call center
16. Implemented a process and procedures handbook for numerous positions
17. Created multiple spreadsheets, to more effectively manage daily tasks
18. Maintained documentation of calls, sales and all shipments
Genesis Woman Center August 2007-August 2009
Medical Assistant
19. Demonstrated flexibility in a highly dynamic work environment connected with the patient record location and confidential
documents throughout the medical center.
20. Facilitated interdepartmental problem resolution, and customer service
21. Processed large volumes of work with speed and accuracy.
22. Member of a collaborative team that transferred over 6 million patient histories to chartless records.
Software Knowledge & Education
 Microsoft Word, Microsoft Excel, Outlook, Medical Terminology Course, FACETS, VMS, CLEARVIEW, CMA, Master,
Cyber life, AWD.
 Mutual Respect Course, Dealing with Difficult People Course, VMS, Six week course training for DME MAC Customer
Service position, Two week up-training course, CGS Compliance training, CGS HIPPA training, Ensured charting
accuracy through precise documentation
 Delivered compassionate care that exceeded hospital requirements, successfully provided quality care to number of
patients in healthcare environment, Prepared regular charts on patient's health related history, medication
restrictions and allergies, Properly disposed of daily biohazard waste in compliance with federal and local
regulations, Educated patients in regards to office policies, medical procedure steps, recovery measures and
medication instructions.
Education and Training:
Bethel University
Currently attending for Bachelor’s Degree in Business and minoring in Early Childhood Education
Remington College-Medical Assistant
Phlebotomy, Patient Training, Medical Billing and Coding, Infection Control, Urinalysis, Pharmacology, EKG's, venipuncture, Tracheotomy,
Wound Dressing, ICD-9, Infection Control.