1. Anna LaPlante
3505 19th Street, Boulder, CO (717) 579-4241 Annaluci7@gmail.com
OBJECTIVE: Obtain a challenging position where I can apply my communication skills and experiences to
solidify guest relationships as well as to promote and contribute to the growth of the company.
PROFESSIONAL SUMMARY:
Supervising, educating, and training experience
Ten years of experience in hospitality/ service industry
Graduated from Harrisburg Area Community College on Dean’s list
Customer Service Specialist
EDUCATION:
Associates Degree in Communications
Harrisburg Area Community College, Harrisburg, PA
- Maintained GPA of 3.2
- Dean’s list graduate
High School Diploma
Central Dauphin High School, Harrisburg, PA
- Maintained 3.4 GPA
- Honor Roll Graduate
- Enrolled in AP classes and participated in Co-op Program
RELEVANT QUALITIES AND SKILLS:
Excellent communication skills Willingness to learn
Exceptional Multitasker Strong organizational skills
Results Oriented Passion for building/growing relationships
Able to work well in stressfulsituations Able to gather valuable feedback/insight
EMPLOYMENT HISTORY:
West Flanders Brewing Company, Boulder, CO
Server (303) 447-2739 11/2015 to present
- Continuously educate self on food ingredients, allergies and the most appealing ways to sell.
- Create relatable ways to educate guests about the quality of our products.
- Learned the brewing process and ABV/IBU for each house beer on draft.
- Assist and make recommendations for guests who would like input.
- Continuously provide knowledgeable, timely, and friendly service to guests.
Texas Roadhouse, Harrisburg, PA
Bar tenderand Sever (717) 565-1194 02/2014 to 06/2014
- Promoted to bar tender within two weeks of hire date.
- Received several five star customer reviews with letters about how excellent I had made their
experience.
- Provided elevated service to guests to ensure our bar maintained its third in the company ranking
and generate loyal cliental.
- Memorized signature drinks and measurements of their ingredients.
- Up-sold and recommended drinks and specials.
2. - Created happy, fun, and friendly environment.
- Maintained extreme cleanliness of bar and stock room.
- Responsible for cash drawer and discount coupons.
Parma Tavern, Parma, OH
Bar tender (216) 635-1800 06/2013 to 02/2014
- Invented creative specials and activities to improve cliental and build regulars.
- Continuously promoted Parma Tavern to bring old and new cliental into our facility.
- Trusted with opening/closing the register and cash transactions throughout each shift.
- Monitored guest intoxication.
- Trained new co-workers on menu as well as liquor knowledge and safety.
Fox’s Pizza Den, Dauphin, PA
Supervisor (717) 921-3697 03/2007 to 04/2014
- Managed store level operations such as hiring staff, training and scheduling.
- Assisted in purchasing/ inventory processes along with maintaining cleanliness of the facility.
- Ensured guests experiences surpassed theirexpectations and standards.
- Trusted with open and close of POS daily.
- Maintained great, friendly and positive attitude, especially under pressure.
Nelson Family Life Coach, Nederland, Co
Tutor/Mentor (303) 278-7480 09/2014 to 11/2015
- Taught eight year old second grade material with a focus in reading and language arts.
- Responsible for physical education and exercise.
- Responsible for maintaining the flow of the household including: laundry, dishes,and all around
cleanliness and organization of the house.
- Held accountable for training, feeding, exercising and looking after 4 dogs/puppies.
- Responsible for eight year old’s education,hygiene, and overall well-being.
Turley’s Kitchen, Boulder, CO
Server (303) 442-2800 06/2014 to 10/2014
-Provided excellent service while also learning about the importance of local purchasing and the
process of appealing to food and beverage connoisseurs.
VOLUNTEER SERVICES:
Organized community service project among friends and colleagues at Hagy Park, Dauphin PA.
Participated in Co-op program, spending 35 hours a week in a first grade classroomat Paxtonia
Elementary, acting as a teaching aid.
Active volunteer for Community Cycles, a non-profit bike shop in Boulder, CO.
REFERENCES:
Allison Nelson, previoussupervisor
Real estate Attorney at Divida (303) 525-3943
Jen Donley, previousmanager
General Managerat Fox’s Pizza (717) 798-7030
Evan Cosby, previous manager
Bar manager at Texas Roadhouse (717) 991-9976