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Anna LaPlante
3505 19th Street, Boulder, CO (717) 579-4241 Annaluci7@gmail.com
OBJECTIVE: Obtain a challenging position where I can apply my communication skills and experiences to
solidify guest relationships as well as to promote and contribute to the growth of the company.
PROFESSIONAL SUMMARY:
 Supervising, educating, and training experience
 Ten years of experience in hospitality/ service industry
 Graduated from Harrisburg Area Community College on Dean’s list
 Customer Service Specialist
EDUCATION:
 Associates Degree in Communications
Harrisburg Area Community College, Harrisburg, PA
- Maintained GPA of 3.2
- Dean’s list graduate
 High School Diploma
Central Dauphin High School, Harrisburg, PA
- Maintained 3.4 GPA
- Honor Roll Graduate
- Enrolled in AP classes and participated in Co-op Program
RELEVANT QUALITIES AND SKILLS:
 Excellent communication skills  Willingness to learn
 Exceptional Multitasker  Strong organizational skills
 Results Oriented  Passion for building/growing relationships
 Able to work well in stressfulsituations  Able to gather valuable feedback/insight
EMPLOYMENT HISTORY:
 West Flanders Brewing Company, Boulder, CO
Server (303) 447-2739 11/2015 to present
- Continuously educate self on food ingredients, allergies and the most appealing ways to sell.
- Create relatable ways to educate guests about the quality of our products.
- Learned the brewing process and ABV/IBU for each house beer on draft.
- Assist and make recommendations for guests who would like input.
- Continuously provide knowledgeable, timely, and friendly service to guests.
 Texas Roadhouse, Harrisburg, PA
Bar tenderand Sever (717) 565-1194 02/2014 to 06/2014
- Promoted to bar tender within two weeks of hire date.
- Received several five star customer reviews with letters about how excellent I had made their
experience.
- Provided elevated service to guests to ensure our bar maintained its third in the company ranking
and generate loyal cliental.
- Memorized signature drinks and measurements of their ingredients.
- Up-sold and recommended drinks and specials.
- Created happy, fun, and friendly environment.
- Maintained extreme cleanliness of bar and stock room.
- Responsible for cash drawer and discount coupons.
 Parma Tavern, Parma, OH
Bar tender (216) 635-1800 06/2013 to 02/2014
- Invented creative specials and activities to improve cliental and build regulars.
- Continuously promoted Parma Tavern to bring old and new cliental into our facility.
- Trusted with opening/closing the register and cash transactions throughout each shift.
- Monitored guest intoxication.
- Trained new co-workers on menu as well as liquor knowledge and safety.
 Fox’s Pizza Den, Dauphin, PA
Supervisor (717) 921-3697 03/2007 to 04/2014
- Managed store level operations such as hiring staff, training and scheduling.
- Assisted in purchasing/ inventory processes along with maintaining cleanliness of the facility.
- Ensured guests experiences surpassed theirexpectations and standards.
- Trusted with open and close of POS daily.
- Maintained great, friendly and positive attitude, especially under pressure.
 Nelson Family Life Coach, Nederland, Co
Tutor/Mentor (303) 278-7480 09/2014 to 11/2015
- Taught eight year old second grade material with a focus in reading and language arts.
- Responsible for physical education and exercise.
- Responsible for maintaining the flow of the household including: laundry, dishes,and all around
cleanliness and organization of the house.
- Held accountable for training, feeding, exercising and looking after 4 dogs/puppies.
- Responsible for eight year old’s education,hygiene, and overall well-being.
 Turley’s Kitchen, Boulder, CO
Server (303) 442-2800 06/2014 to 10/2014
-Provided excellent service while also learning about the importance of local purchasing and the
process of appealing to food and beverage connoisseurs.
VOLUNTEER SERVICES:
 Organized community service project among friends and colleagues at Hagy Park, Dauphin PA.
 Participated in Co-op program, spending 35 hours a week in a first grade classroomat Paxtonia
Elementary, acting as a teaching aid.
 Active volunteer for Community Cycles, a non-profit bike shop in Boulder, CO.
REFERENCES:
 Allison Nelson, previoussupervisor
Real estate Attorney at Divida (303) 525-3943
 Jen Donley, previousmanager
General Managerat Fox’s Pizza (717) 798-7030
 Evan Cosby, previous manager
Bar manager at Texas Roadhouse (717) 991-9976

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Anna resume Apr. 16 general

  • 1. Anna LaPlante 3505 19th Street, Boulder, CO (717) 579-4241 Annaluci7@gmail.com OBJECTIVE: Obtain a challenging position where I can apply my communication skills and experiences to solidify guest relationships as well as to promote and contribute to the growth of the company. PROFESSIONAL SUMMARY:  Supervising, educating, and training experience  Ten years of experience in hospitality/ service industry  Graduated from Harrisburg Area Community College on Dean’s list  Customer Service Specialist EDUCATION:  Associates Degree in Communications Harrisburg Area Community College, Harrisburg, PA - Maintained GPA of 3.2 - Dean’s list graduate  High School Diploma Central Dauphin High School, Harrisburg, PA - Maintained 3.4 GPA - Honor Roll Graduate - Enrolled in AP classes and participated in Co-op Program RELEVANT QUALITIES AND SKILLS:  Excellent communication skills  Willingness to learn  Exceptional Multitasker  Strong organizational skills  Results Oriented  Passion for building/growing relationships  Able to work well in stressfulsituations  Able to gather valuable feedback/insight EMPLOYMENT HISTORY:  West Flanders Brewing Company, Boulder, CO Server (303) 447-2739 11/2015 to present - Continuously educate self on food ingredients, allergies and the most appealing ways to sell. - Create relatable ways to educate guests about the quality of our products. - Learned the brewing process and ABV/IBU for each house beer on draft. - Assist and make recommendations for guests who would like input. - Continuously provide knowledgeable, timely, and friendly service to guests.  Texas Roadhouse, Harrisburg, PA Bar tenderand Sever (717) 565-1194 02/2014 to 06/2014 - Promoted to bar tender within two weeks of hire date. - Received several five star customer reviews with letters about how excellent I had made their experience. - Provided elevated service to guests to ensure our bar maintained its third in the company ranking and generate loyal cliental. - Memorized signature drinks and measurements of their ingredients. - Up-sold and recommended drinks and specials.
  • 2. - Created happy, fun, and friendly environment. - Maintained extreme cleanliness of bar and stock room. - Responsible for cash drawer and discount coupons.  Parma Tavern, Parma, OH Bar tender (216) 635-1800 06/2013 to 02/2014 - Invented creative specials and activities to improve cliental and build regulars. - Continuously promoted Parma Tavern to bring old and new cliental into our facility. - Trusted with opening/closing the register and cash transactions throughout each shift. - Monitored guest intoxication. - Trained new co-workers on menu as well as liquor knowledge and safety.  Fox’s Pizza Den, Dauphin, PA Supervisor (717) 921-3697 03/2007 to 04/2014 - Managed store level operations such as hiring staff, training and scheduling. - Assisted in purchasing/ inventory processes along with maintaining cleanliness of the facility. - Ensured guests experiences surpassed theirexpectations and standards. - Trusted with open and close of POS daily. - Maintained great, friendly and positive attitude, especially under pressure.  Nelson Family Life Coach, Nederland, Co Tutor/Mentor (303) 278-7480 09/2014 to 11/2015 - Taught eight year old second grade material with a focus in reading and language arts. - Responsible for physical education and exercise. - Responsible for maintaining the flow of the household including: laundry, dishes,and all around cleanliness and organization of the house. - Held accountable for training, feeding, exercising and looking after 4 dogs/puppies. - Responsible for eight year old’s education,hygiene, and overall well-being.  Turley’s Kitchen, Boulder, CO Server (303) 442-2800 06/2014 to 10/2014 -Provided excellent service while also learning about the importance of local purchasing and the process of appealing to food and beverage connoisseurs. VOLUNTEER SERVICES:  Organized community service project among friends and colleagues at Hagy Park, Dauphin PA.  Participated in Co-op program, spending 35 hours a week in a first grade classroomat Paxtonia Elementary, acting as a teaching aid.  Active volunteer for Community Cycles, a non-profit bike shop in Boulder, CO. REFERENCES:  Allison Nelson, previoussupervisor Real estate Attorney at Divida (303) 525-3943  Jen Donley, previousmanager General Managerat Fox’s Pizza (717) 798-7030  Evan Cosby, previous manager Bar manager at Texas Roadhouse (717) 991-9976