1. Christine April S. Dela Cruz
#024 R. Magasaysay St.ParangMarikina City
Mobile: +639286084755
Phone: (02) 5320966
E-Mail : Christineapril140526@gmail.com
OBJECTIVE:
To join a company that will offer career growth and opportunities that enhances my skil ls. I will strive to be the
greatest asset to the company performing my job to the best of my ability and consequently meet the company’s
goals and expectations.
EDUCATION
June 2007 – March 2009 Roosevelt College Cainta, Rizal
BS Nursing
June 2006 – March 2007 College of St. Marie Emilie De Rodat Nangka, Marikina City
Medical Health Care
June 2002 – March 2005 Parang High School Parang, Marikina City
June 1997 – March 2002 Parang Elementary School Parang, Marikina City
WORK EXPERIENCES:
October 2016- February 2017 Alorica Group of Company Chino Roces, Makati City
Customer Service Representative
JOB DESCRIPTIONS:
 answer calls and respond to emails
 handlecustomer inquiries both telephonically and by email
 research required information usingavailableresources
 manage and resolvecustomer complaints
 providecustomers with product and serviceinformation
 enter new customer information into system
 update existingcustomer information
 process orders,forms and applications
 identify and escalatepriority issues
 route callsto appropriateresource
 followup customer calls wherenecessary
 document all call information accordingto standard operatingprocedures
 complete call logs
 produce call reports

2. November 2013 – July 2014 Max’s Restaurant Alimall, Quezon City
Waitress
JOB DESCRIPTIONS:
 Greet customers with a smile.
 Assistcustomer to their designated tables and take their order.
 Providethe customers’ ordered food once available.
 Deal with customers’ complaints professionally.
 Providethe bill the customers once bill was asked;collectpayment after.
 Bussingout the dishes and clean the tables,if needed.
 Answers phone for delivery.
April 2013 – September 2013 SM Megamall Mandaluyong City
Sales Associate
JOB DESCRIPTIONS:
 Assistcustomers with the a cheerful and pleasantdisposition.
 Provideanswers to customers’ concerns or questions related to the product by ensuring
good knowledge of the product is known.
 Deal with customers’ complaints professionally.
 Closeas many deals or transactionsas possible.
 Process or help process payments made by the customers.
 Reports sales accurately.
May 2010-August 2010 Savemore Supermarket Pasig City
Promodiser
JOB DESCRIPTIONS:
 Greet and assistcustomers pleasantly.
 Inform the customers of the products,demonstrating knowledge about the product.
 Operate a wide range of meat cutting machines.
PERSONAL BACKGROUND
Birthday : April 16,1989
Nationality : Filipino
Civil Status : Single
Height : 5’2”
Weight : 90Lbs.
Religion : Roman Catholic
SSS No : 34-2182269-9
Certificates And Seminars Attended
FOOD AND BEVERAGE NCII
WAITRESS (656 HOURS) TESDA
AUGUST 15, 2014 AT MAKATI CITY, METRO MANILA.
SKILLS
● Administrative Skills

3. ● Knowledgeable in Windows Applications
● Keyboarding Skills (40wpm)
● Excellent Interpersonal Skills
● Basic LifeSupport and FirstAid
CHARACTER REFERENCES
Ms. LIEZLE PAGUIA
+639193608900
RestaurantManager
Ms. MONINA VALERIO
+639422836313
Sales Clerk