1. Stephanie Thompson
Waco, TX
stephanie.1412@yahoo.com - 2542242500
Certified Nursing Assistant with 10+ years work in fast-paced environment handling confidential
paperwork, administering medication and providing quality patient care. Certified Nursing Assistant in
home health care and hospice care settings. Established record of reliability and creating positive rapport
with patients, family and staff. Level-headed health professional who remains calm and effective in
extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient
care.
Highly skilled in providing information regarding products and services of the company.
CUSTOMER SERVICES experience over 6 years plus....
• In-depth knowledge of taking orders, compute charges, and administer billing or payments.
• Hands-on experience in reviewing, updating or making changes to customer accounts.
• Track record of listening and responding to customers’ needs and concerns.
• Able to handle returns and complaints effectively.
• Demonstrated ability to record details of client contacts and service history.
• Proven ability to determine answers and solutions quickly.
• Special talent for handling irate and angry customers.
Willing to relocate to: Austin, TX - Dallas, TX
Authorized to work in the US for any employer
WORK EXPERIENCE
CNA - Certified Nursing Assistant/Hospice Aide
Right At Home - Waco, TX - December 2013 to Present
Generally, caregivers provide in-home care to mostly senior clients. Duties might include, but not limited to:
personal care, cleaning, company and activities of everyday living.
• Assisted in bathe and maintained personal cleanliness
• Encouraged activities in line with the client’s needs and capabilities
• Washed and dried clothes of client
• Helped toileting and incontinence care
• Documented client’s care in suitable forms
• Reported unexpected changes of the client’s physical, mental or emotional health to the family and agency
• Made the client’s bed and changed the bed sheets
Caregiver/CNA
Nurse Unlimited - Waco, TX - June 2012 to December 2013
It is needed top ensure about the seniors that they are receiving proper nutrition by making their
meals, .
performing the grocery shopping.
He or she also has to assist the patients with toileting and bathing.
It is also the responsibility to perform the variety of housekeeping tasks which is highly
difficult for them.
Monitored vital signs, such as blood pressure and pulse.

2. • Assisted in bathe and maintained personal cleanliness
• Encouraged activities in line with the client’s needs and capabilities
• Washed and dried clothes of client
• Helped toileting and incontinence care
• Documented client’s care in suitable forms
• Reported unexpected changes of the client’s physical, mental or emotional health to the family and agency
• Made the client’s bed and changed the bed sheets
CAREGIVER
JORDAN HEALTHCARE - Waco, TX - September 2013 to November 2013
It is needed top ensure about the seniors that they are receiving proper nutrition by making their
meals, .
performing the grocery shopping.
He or she also has to assist the patients with toileting and bathing whenever.
required.It is also the responsibility to perform the variety of housekeeping tasks which is highly
difficult for them.
Monitored vital signs, such as blood pressure and pulse.
HOUSE ATTENDANT/CNA/MED TECH
Mosiac - Waco, TX - May 2012 to February 2013
Med Tech
Maintained accurate records of patient care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Documents objective data and routine aspects of patient care.
Monitored expiration of medical supplies and medications.
Assisted patients with daily functions.
Delivered in-home care to disabled children and adults.
Ensured safety and well-being of patients.
Receptionist Medical
Waco Medicine - Waco, TX - October 2010 to December 2012
Responsibilities
Receptionist
Answered phone calls to answer questions, transfer calls, or take messages
Called or emailed to confirm patient appointments
Processed statements, insurance paperwork, and payments and recorded in patient file
Updated patient records and ensured confidentiality
Correcting charges and making contractual adjustments if needed
Reporting unusual findings to the Billing Manager
CAREGIVER/ CNA
Intriem Healthcare - Waco, TX - July 2010 to August 2012
It is needed top ensure about the seniors that they are receiving proper nutrition by making their
meals, .
performing the grocery shopping.
He or she also has to assist the patients with toileting and bathing whenever.
required.It is also the responsibility to perform the variety of housekeeping tasks which is highly
difficult for them.

3. Monitored vital signs, such as blood pressure and pulse.
CNA
CUSTOMER SERVICE REPRESENTATIVE
ATMOS ENERGY - Waco, TX - July 2007 to April 2011
Answered a constant flow of customer calls with up to [number] calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Addressed and resolved customer product complaints empathetically and professionally.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Accurately documented, researched and resolved customer service issues.
Politely assisted customers in person and via telephone.
CNA/Hospice Aide
GREENVIEW MANOR - Waco, TX - April 2008 to January 2009
Read and recorded temperature, pulse and respiration.Positioned residents for comfort and to prevent
skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive
equipment.Charted daily information on the residents such as mood changes, mobility activity, eating
percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients'
health status to nursing staff.Documented resident records on daily flow sheets.
CNA - Certified Nursing Assistant/ Clerical
HILLCREST - Waco, TX - March 2003 to February 2005
Responsibilities
Check patients in and out
Billing
Vital Signs
Charted
Maintained accurate records of patient care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Documents objective data and routine aspects of patient care.
Monitored expiration of medical supplies and medications.
Assisted patients with daily functions.
Ensured safety and well-being of patients.
Review, examine, and verify client financial documents, reports and accounts
Create client database profiles and electronically document accurate and complete client interactions, process
financial transactions, and provide financial statements
Accurately and completely document all pertinent information electronically in multiple databases
Prepare written records in a neat, legible, systematic manner
Protect confidential client and company information
Customer Services Representative
Med Tech - Waco, TX - February 2001 to February 2004
Answers multiple phone lines
Responsible for checking eligibility through Medicare.
2. Review Aging Report (A/R) each month for assigned accounts
3. Print Request for Review (RFR) Reports for corresponding insurance carrier or payer to list accounts with
outstanding balances.

4. 4. Responsible for taking corrective action on all accounts with outstanding balances to ensure timely payment
by submitting appeals, resubmitting claims or billing claims to insurance carrier or payer.
5. Responsible for processing Hold Reports to determine necessity of the account hold and correct action
needed to obtain payment.
6. Work all correspondence from patients and insurance carriers or payers, taking necessary action to obtain
payment.
7. Understand the procedures and laws for specific insurance carriers or payers related to specific research
position.
8. Stay informed of changes with the procedures and laws for the specific insurance carriers or payers.
9. Document in the comments section of every account when any action is taken, indicating the action and
next step to resolution.
10. Follow-up on all accounts every 30 days where action was taken to insure payment is received.
11. Responsible for managing work flow of the assigned account and prioritizing the issues to meet all
deadlines for filing and maximum reimbursement.
12. Must be available to work overtime on occasion as requested by management.
13. Maintain acceptable levels of attendance and punctuality as specified in company and departmental
policies.
14. Meet routine deadlines and work schedules as well as timely and accurate completion of special projects
and any other duties as assigned.
15. Understand, support, enforce and comply with departmental and company policies, procedures and
Standards of Business Ethics and Conduct.
16. Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment
of others in the course of duties.
CNA - Certified Nursing Assistant
WOODLAND SPRING NURSING HOME - Waco, TX - February 2002 to April 2003
Responsibilities
Read and recorded temperature, pulse and respiration.Positioned residents for comfort and to prevent
skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive
equipment.Charted daily information on the residents such as mood changes, mobility activity, eating
percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients'
health status to nursing staff.Documented resident records on daily flow sheets.
SKILLS
Customer Service . MED TECH . CNA
AWARDS
Employee if the Year
December 2014
I enjoy the opportunity to impact clients’ lives and make a difference to them. I appreciate the chance to get
to know clients and their families and become an integral part of their lives.
CERTIFICATIONS
CNA
January 2002 to January 2016

5. A certified nursing assistant, or CNA, helps patients or clients with healthcare needs under the supervision of a
Registered Nurse (RN) or a Licensed Practical Nurse (LPN). Also known as a Nursing Assistant (NA) a Patient
Care Assistant (PCA) or a State Tested Nurse Aid (STNA), the individual who carries this title needs strong
work ethic and ability, but issues of liability and legality prevent CNAs from performing certain procedures.
CPR
June 2015
This hands-on skills training prepares you to respond to breathing and cardiac emergencies. It also teaches
the skills and knowledge needed to provide care for victims of sudden cardiac arrest through the safe use of
an automated external defibrillator (AED).
The class can teach Adult CPR/AED, Child CPR/AED, and/or Infant CPR/AED (any combintation of the three).
ADDITIONAL INFORMATION
Knowledge of standard office principles and procedures.
Knowledge of the basic capabilities and functions of word processing applications software.
Knowledge of basic math principles.
Knowledge of principles of business English, grammar and punctuation.
Knowledge of principles of telephone etiquette.
Skill in using general office equipment such as telephones multi-line telephone system, fax, duplicating
machines, copiers, and computers.
Skill in recording and retrieving general information.
Skill in communicating effectively with others both orally and in writing.
Skill in dealing effectively with the general public.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Skills
CPR/First Aid certified
Customer service-oriented
Feeding assistance expert Understands mobility assistance needs
Dementia and Alzheimer's knowledge Charting expertise
Trustworthy companion
calm and level-headed under stress
Patient-focused care
Companionship and emotional support
Compassionate
Compassionate caregiver
Efficient and reliable team player
Commi ed team player
Adaptable
Critical care nursing
Dedicated hospice care provider
Receptionist
Customer Service
Office Work
Med Tech