Roldan Campaña Aldueso has over 20 years of experience in the food service industry, holding various management roles such as Call Centre Manager, Area Manager, and Home Service Manager at Pizza Hut locations in Brunei Darussalam and the Philippines. He has a Bachelor's degree in Computer Engineering and provides IT support. His most recent roles were Call Centre Manager at Pizza Hut Brunei from 2015-2016 and Help Desk Technician for Onesystem Inc. from 2009-2013. He is proficient in English, Tagalog, Malay, and Cebuano.

1. Roldan Campaña Aldueso
Katugasan Perrelos
Carcar City Philippines
Mobile phone: +639955509224
E-mail: donerole@yahoo.com
Passport No. EC6047804
Experiences
Call Centre Manager
Pizza Hut – Brunei Darussalam
Nov 2015 – Oct 2016
• Ensure that all System run from the call center to restaurant.
• Handle Customer complaints.
• Maintain Telephone, PABX/ and Systems Software running well
• Train new telephone operators
• Ensure all reports are captured in the system
• Update all trade area map boundaries
• IT Support
• Inventory Module Head
Help Desk Technician – Home Based
Onesystem Inc.
Jan 2009 – Dec 2013
• Perform analysis on issues identified to determine and resolve future
instances of the issue.
• Recognizing trends in data and doing root cause analysis is extremely
important.
• Build, execute and monitor software updates scripts for the POS
systems. Tracks and reports on progress of download.
• Document problems, changes and corrections according to IT
Operational procedures.
• Train 1st and 2nd level on repetitive issues resolved.
• Evaluate, test and implement new equipment into the stores.
• Hardware installation on customers request
• PC trouble shooting, reformatting and Router configuration
• Provide after hours and weekend support as required

2. Area Manager
Pizza Hut - Brunei Darussalam
May 2006 – June 2008
• Conduct performance review to all restaurant management team
members.
• Interprets and implements company policies and develops operating
procedures to facilitate restaurant operations.
• Approves personal assignments, requisitions, and installation of new
equipment.
• Inspects restaurant installation and facilities to ensure that company
service and operating standards are followed.
• Audits restaurant account and verifies cash balance to determine
accuracy and completeness of financial accounts and records.
• Directs security measures for protection of funds and personnel against
injury or loss from sources such as fire or theft.
• Monitor and analyze restaurant profitability and recommend necessary
action(s) to be taken in achieving operations standard and establishing
sales targets as well as cost controls.
• Follow-up on cost control system which are in place and set
appropriate action plans. Conduct random financial audits of the
restaurant cash and inventory controls.
• Work closely with Human Resource department on the recruitment
and training of staff.
• Monitor and analyze in market situations and competitors’ activities
for timely feedback and recommend suitable action plans to the Senior
Management.
• Ensure that all restaurant meet up to the Ministry of health standards
/regulation
• Ensure all marketing plans / promotions are properly executed at the
restaurant
• Conduct internal and external CHAMPS check.
• Maintains favorable working relationships with all other company
employees to foster aid promote a cooperative and harmonious
working climate which will be conducive to maximum employee
morale, productivity, and efficiency / effectiveness HWWT and other
team building activities.
• IT Support – Maintains POS System on entire Pizza Hut Brunei

3. Home Service Manager
Pizza Hut - Brunei Darussalam
Aug 2002- May 2006
• Ensure all restaurant deliver 100% customer satisfaction
• Develop and train restaurant managers
• Monitor and analyze sales and do action plan for restaurant managers
• Update trade area map for delivery guide
• Ensure management and team members follow standards of operation
• Reports to operation manager and director directly
• Organize offsite store
• Ensure stores and equipment are well maintain
• Ensure speed of delivering products to customer
• IT Support
Call Centre Manager
Pizza Hut – Brunei Darussalam
Dec 2000– Aug 2002
• Ensure that all System run from the call center to restaurant.
• Handle Customer complaints.
• Maintain Telephone, PABX/ and Systems Software running well
• Responsible in encoding new menus, discount keys in all Brunei Pizza
Hut branches.
• Train new telephone operators
• Ensure all reports are captured in the system
• Update all trade area map boundaries
• IT Support
Assistant Manager
Pizza Hut – Brunei Darussalam
Aug 2000 - Dec 2000
• Serves as the lead assistant to the restaurant general manager and
provides additional management coverage of operating hours and
direct supervision of operation in an individual unit.
• Assist in management day to day operations by managing labor,
counting inventory and supplies and developing the restaurant teams,
• Ensure that facility and equipment are maintained to company
standards on a day to day basis.
• Supervise Team members efficiently and coordinate their work.
• Principle trainer for new team member and conducts formal crew
performance appraisals.

4. • Assist Profit and Loss management by following cast controls security
procedures, maintaining inventory, managing labor, reviewing
financial reports and taking appropriate action.
Unit Supervisor
Pizza Hut p Brunei Darussalam
May 1996- Aug 2000
• Assist both restaurant manager and assistant manager by providing
additional management coverage
• Ensure Quality Products
• Supervise and Perform maintenance duties to ensure that QSC
standard are meet
• Supervise employees and assist in providing quality customer service
• Complete daily paperwork under direct supervision of the unit
manager
• Assign as reliever to all Brunei Pizza Hut branches.
Delivery Leader / Supervisor
Pizza Hut – Brunei Darussalam
Oct 1995 – May 1996
• Supervise Employees
• Ensure Quality Products.
• Supervise and Perform maintenance duties to ensure that QSC
(Quality standard are meet
• Supervise employees and assist in providing quality customer service
• Complete daily paperwork under direct supervision of the unit
manager
• Ensure delivery bike are well maintained and clean
Kitchenhand / Deliveryman
Pizza Hut – Brunei Darussalam
Sept 1994 - Oct 1995
• Ensure all products daily are fresh and enough
• Ensure delivery arrives on time to customers
• Prepare preparation

5. Education
1989-1990 - College
University of Cebu
Cebu, Philippines 6000
Bachelor of Science in Computer Engineering - Undergraduate
1985 – 1988 - Secondary
St Catherine’s School
Carcar, Cebu Philippines 6019
1977-1984 - Elementary
St Catherine’s School
Carcar, Cebu Philippines 6019
Training Attended
Dough Quality Workshop – June 1996
Basic Supervisor Skill Training - July 1997
CHAMPS (Cleanliness Hospitality Accuracy Maintenance Product
Speed) - August 1998
HWWT (How We Work Together)
Labor Productivity Workshop – July 2000
Home Service Toolkit – March 2001
Food Costing – June 2002
High Impact Coaching – May 2005
Awards
Excellence Award –Delivery Service - 1995
Excellence Award –Outstanding Service - 1995
CHAMPION`S Club Award –Brunei Darussalam –January 2006
CHAMPIONS Club Award –Gold Coast Australia –February 2006
Hammer Award- Third Quarter- BYA Sales 2007
Hammer Award – Fourth Quarter- BYA Sales-2007

6. Personal Background
Age : 46 years old
Citizenship : Filipino
Religion : Roman Catholic
Height : 5`5
Sex : Male
Weight : 140 lbs.
Civil Status : Married
Language Spoken : Cebuano, English, Tagalog, Malay
References:
Stanley McCabe
CEO / President
OneSystem Inc.
www.onesystem.com
Tel: 805-965-7007
Randy Walker
Tech Support Dept Supervisor
OneSytem Inc.
www.onesystem.com
Evelyn Liew
Owner
Olive Tree Corporation – Pizza Hut Brunei/ Dairy Queen Brunei
Bandar Seri Begawan
Mobile Phone #: +673-8718878

7. Personal Background
Age : 46 years old
Citizenship : Filipino
Religion : Roman Catholic
Height : 5`5
Sex : Male
Weight : 140 lbs.
Civil Status : Married
Language Spoken : Cebuano, English, Tagalog, Malay
References:
Stanley McCabe
CEO / President
OneSystem Inc.
www.onesystem.com
Tel: 805-965-7007
Randy Walker
Tech Support Dept Supervisor
OneSytem Inc.
www.onesystem.com
Evelyn Liew
Owner
Olive Tree Corporation – Pizza Hut Brunei/ Dairy Queen Brunei
Bandar Seri Begawan
Mobile Phone #: +673-8718878