Byron Kobialko is seeking a networking role and has over 15 years of experience in customer service, printing, and security. He has a diploma in Network Security from Willis College and certifications in CompTIA Network+, CompTIA A+, and is working towards CCNA. He has experience setting up networking systems, troubleshooting issues, and implementing security solutions. Kobialko also has strong technical skills, customer service abilities, and a SECRET security clearance.

1. Byron Kobialko
111 Avenue des Saules
Gatineau, QC, J9J 1S4
(819) 682-8125
kobee@videotron.ca
SUMMARY OF QUALIFICATIONS
w Solid Networking knowledge acquired from up-to-date studies, excelling in hands-on labs
w Ability to investigate, troubleshoot and solve issues on complex networking requirements
w Extensive experience in excellent customer service provision
w Willing to work overtime hours on various work shifts, as needed by your business
w Complete tasks within tight deadlines, in fast-paced environments, with great attention to details
w Constantly looking for ways to execute tasks more efficiently and successfully
w Currently holding SECRET security clearance, valid since 2012
EDUCATION
w Network Security Professional Willis College graduated in October 2015
w Print Media Algonquin College graduated in May 2005
TECHNICAL SKILLS
Professional IT certifications:
w CompTIA Network+ (April 2015), CompTIA A+ (May 2015), getting ready for CCNA
Experience:
w Setup and configured a Hyper-V testing system for the RCMP (October 2015)
w Assisted Willis College's IT Manager to implement and test network infrastructure for new classrooms (September
2015)
w Successfully installed, configured and troubleshooted desktop operating systems, applications and peripherals,
onsite and remotely, for multiple satisfied customers
w Fine-tuned, troubleshooted, maintained, cleaned and repaired complex enterprise equipment
w Anticipated potential issues and acted accordingly to reach success
w Chosen by colleagues to hold key roles in lab work due to strong hands-on abilities and dependability. Also
prepared technical documentation on behalf of the team.
w Extensive knowledge of printing techniques and equipment, including maintenance
w 6 years of experience documenting badge control and infractions using client/server applications
Knowledge of:
w Operating Systems: install, configure, migrate and administer Windows 7, Windows 8.1, Windows Server 2012,
Linux
w Networking Tools & Services: Cisco routers and switches, TCP/IP, OSI model, SSL, IPSec, VPN, SNMP, OSPF,
Fortinet Network UTM appliances, ...
w IT Software & Tools: Microsoft Exchange, Active Directory, Group Policies, Salesforce for Help Desk, imaging,
virtualization, ...
w Other applications: QuarkXPress 6.0, Adobe Creative Suite, Adobe Acrobat Professional, MS Office, among
others

2. Byron Kobialko
CUSTOMER SERVICE, COMMUNICATION & INTERPERSONAL SKILLS
w 15+ years of doing my best to meet customers’ expectations, serving the public in different environments,
consistently following policies, standards and guidelines and demonstrating strong work ethics
w Great attention to details, reaching high quality levels in printing magazine covers and perfect official stamps, as
examples, to ensure full client satisfaction
w Effectively solve problems and conflicts to reach win-win situations for multi-stakeholder satisfaction
w Acted as point of contact between clients and managers
w Remain courteous and polite in all circumstances, with high quality listening skills
w Gained hands-on knowledge of Help Desk services and related software
w Extensive experience working on 2 to 4 person crews, part of 24/7 rotations, and demonstrated great flexibility
and adaptability by regularly fulfilling last-minute overtime requests on different positions
w Trained and assisted many colleagues
PROFESSIONAL EXPERIENCE
w Press Feeder / Rollman / Backup Pressman
First with Dollco Printing, then acquired by The Lowe Martin Group
Ottawa, ON, Full-Time from May 2005 to October 2014, then on-call during my studies until now
w School placement : Press Feeder
Tri-Graphic - Ottawa, ON, March - April 2005
w Bindery Personnel
Algonquin College’s Publishing Center - Ottawa, ON, January 2004 - February 2005
w Security Agent
North American Security Services - Ottawa, ON, April 1997 - August 2003
w Service Master Lawncare (seasonal job)
Ottawa & Orleans, ON, June to August 1999 - 2000
w Security Agent
Bradson - Ottawa, ON, 1992 - 1997
VOLUNTEER EXPERIENCE
w Volunteered for the RCMP Sunset Ceremonies (June 2004 and 2015)
w Created logos for various customers, that are still being used
w Church Youth Group Leader (2006 - 2009)
w Class representative and secretary for the Print Media Program at Algonquin College (2004 - 05)
w Volunteered for United Way in Toronto with Procter&Gamble (October 2002)
w Visited and entertained an elderly man in critical care hospital, St. Vincent (1998 - 2000)
w Volunteered at Union Mission and worked in clothing room (January - April 1997)
REFERENCES AVAILABLE UPON REQUEST