1. Linda Lindsey
9018 Aspen Trace Lane, Humble, TX 77338
832-588-2361 lnd.lindsey@gmail.com
SUMMARY
Seasoned professional with decades of experience desires to use excellent phone, personal, and problem solving
skills to achieve customer service goals. Accomplishments include, repeated commendations for presenting a
calm presence over the phone and radio during high stress events and quickly solving clients' problems as well as
Increasing efficiency and accountability by developing operating procedures and forms.
Key Competencies:
Customer Service Dispatching Military Hotel Management
Employee Training Work Control Military Hotel Operations
Multicultural Supervision Service Call Desk Operations Reservations
PROFESSIONAL EXPERIENCE
Rosewood Stitches March 2007 - Present
Owner, Seamstress, and Designer
• Design and create custom period and fantasy costumes, bridal clothing, and hats, with a specialty in "hard to
fit" clients
• Meet tight deadlines on complex projects, by maintaining a weekly schedule and meeting daily work goals
• Utilize software and e-commerce tools to facilitate sales and keep business finances running smoothly
• Market services in person at trade shows and online
• Establish and maintain ongoing relationships with clients (85 percent being repeat business)
Kellogg/Brown & Root July 2004 - December 2006
Billeting Coordinator
Lodging Manager
• Managed military bed-down unit (long-term lodging facility) for approximately 1,100 personnel in a combat
zone
• Assigned and tracked occupancy of 500 rooms, including ensuring smooth occupant turnover and maximum
utilization of available room space
• Coordinated and scheduled all maintenance and services support for all rooms
• Wrote the Operations Manual and created 16 forms for Billeting for 8 bases
• Received recognition coin for outstanding service from Marine Corps Regimental Combat Team 7
Service Call Center Manager
• Operated the KBR Services Desk receiving and prioritizing maintenance requests for over 400 buildings and
six camps (from 100 - 500 rooms)
• Acted as liaison between upper-level military and KBR Operations Manager for contract implementation
• Dispatched maintenance personnel throughout the base
• Tracked all emergency, urgent, and routine maintenance and service orders
• Received Letter of Commendation from Battalion Commander for resolving life-threatening situation quickly
and professionally
• Received Certificate of Appreciation from Garrison Headquarters for management of Service Call Center and
improvement of operations
Containers Express/SouthCo February 2002 - June 2004
Office Manager
• Managed office for small construction firm
• Dispatched three waste trucks
• Provided IT support for company

2. Linda Lindsey Page 2 of 2
832-588-2361 wishwords@gmail.com
PROFESSIONAL EXPERIENCE (continued)
Computer Sciences Corp/CDI Corp July 2000 – September 2001
Workflow Coordinator
• Received and prioritized all requests for IT service via phone
• Managed/dispatched 16 IT professionals supporting approximately 5,000 end users at 12 remote sites across
the country
• Provided desktop support for 18 local users
• Trained all new Workflow Coordinators
USAF Hodja Inn January 1995 - January 1999
Assistant Lodging Manager/SIMS Administrator
• Managed and operated US Air Force Lodging Reservations, Front Desk, and Warehouse for 379 room (538
bed) facility
• Supervised 103 Turkish and 12 American employees
• Purchased, installed, and maintained Services Information Management System (SIMS)
• Trained all Turkish and American users of SIMS
• Played instrumental role in winning the US Air Force Innkeeper Award two years in a row
USAF Raven's Nest Inn September 1990 - September 1994
Billeting Coordinator
• Managed and operated US Air Force Lodging Front Desk and Reservations for 25 room facility
• Trained all new Front Desk employees
US Air Force and Reserves September 1984 - September 1990
Production Control Specialist
• Operated Civil Engineering Emergency Services Desk during daily operations and real-world emergencies
• Received and prioritized all requests for service and maintenance via phone and in-person methods
• Dispatched maintenance personnel on base and to missile field
• Tracked all emergency, urgent, and routine service orders
• Requested by Commander to man the radio during emergencies due to professionalism, clarity of voice, and
calm demeanor under great stress
EDUCATION:
A+ Certification - 1999
University of Maryland European Campus, Germany - 1999
Air Force Customer Service training 1984 - 1999
Armed Forces Technical Schools, Sheppard AFB, TX - Work Force Management - 1984