Rania Abou Shady is seeking a new position utilizing over 21 years of experience in the travel and hospitality industries. She currently works as the Tourism Manager for a company in Cairo, Egypt, overseeing operations, reservations, contracting, and customer service. Previously she held director roles focused on operations and contracting. Rania has strong skills in business development, sales, marketing, operations management, and customer relations. She is looking to implement her leadership experience to help organizations achieve their strategic goals.

1. Rania ABOU SHADY
Cairo-Egypt- +20106689980• raniaashady@gmail.com
Dear Sirs,
Kindly find enclosed my detailed resume highlighting 21 years of
successful experience in the travel/hospitality customer care industry
including M.I.C.E. and E-Commerce Management.
Seeking to implement my experience and leadership abilities to derive
reputable organizations in setting their vision, developing their
structure and achieving their strategic targets.
Hoping we may set together the optimum success of your organization.
Kindest Regards
Rania Abou Shady

2. Rania ABOU SHADY
Cairo-Egypt- +20106689980• raniaashady@gmail.com
Personal Particulars:
Date of birth: 09.03.1973
Nationality: Egyptian
Marital status: Married
Gender: Female
Address: Cairo-Egypt
Mobile: +201006689980
E-Mail address: raniaashady@gmail.com
Professional profile:
A Travel/Hospitality Professional (incoming, outgoing, Corporate, Events & Leisure), looking to further
my career in Travel/Hospitality Management preferably in a big corporation / organization.
High entrepreneurial skills and spirit, with strong record of achievements through re-engineering sales for
companies, increasing the market share and enhancing profits by using special marketing and E-Marketing
techniques; Personal strength in business development and team building; Excellent achievements in
operations, Key Accounts management, projects management and events management.
High capabilities in building clientele and interpersonal relations with clients; High communication skills,
time management, multi-tasking and assertiveness. Good knowledge and respect of multi-cultural markets.
Experience
Jan 2013-Jan 2016 :Present :Tourism Manager
In Charge of the following:
-Operation department
-Reservation department
-Contracting department
- Customer care & quality control department
Jan 2011– Feb2013: Director of Operations & Contracting– Tarot Tours Garranah Cairo
Business development potentially includes everything involved with the quality of the business or the
organization. My role is to formulate a business development strategy, which comprise following methods
of development;
 Sales development
 New products development
 New markets development
 Business organization, shape, structure, logistics and processes development (eg, outsourcing, e-
business, etc)
 People, management and communications (capabilities and training) development
 Strategic partnerships and distribution routes development
 International development

3. Rania ABOU SHADY
Cairo-Egypt- +20106689980• raniaashady@gmail.com
Jan 2000–MAY 2011:Operation Manager– Tarot Tours Garranah Cairo
Managing operations, sales & marketing, develop business align with the organization’s mission and
increase profitability. Setting strategic objectives and policies. Specific duties include managing staff,
overseeing projects and sales, ensuring the organization follows local laws and regulations, liaising with
management at the main office and providing reports on activities, ensuring proper financial controls are in
place and representing the organization at meetings. Directly reporting to the COO.
Jan 1998– Jan 2000:Head of French Department-operations–Tarot Tours Garranah
Handling key accounts and bringing new business at the same time. Keeping a strong relationship with
clients on daily basis, and always proposing beneficial marketing campaigns on Cobone.com, while coming
up with strategies to manage the account and setting objectives about the account management.
Directly reporting to the Country Manager.
Sep 1995-Jan 1998-Senoir Tour Operator-Tarot Tours Garranah Cairo
Handling all incoming clients stay with all concern reservations, transportation, guide
reservations, sightseeing and assuring clients satisfaction
Additional tasks:
Handling the outgoing department (domestic and International) packages
Customer Care Department
Contracting Department...responsible for the seasonal contracts for all markets
Daily Contact with all Hotels all over Egypt/Jordan/Thailande, Oman, Dubai & West
Europe
Daily contact with different suppliers related to the field
Academic Qualifications:
University: Bachelor of Tourism Studies Faculty of Tourism & Hotels Management– Helena
University / Egypt – June 1994-Guidance Section-with very good with Honor grade
High school: Lice La Liberate Heliopolis– January 1990
Languages:
Arabic: Native
French: Written and spoken (Fluent) –Alliance Françoise
English: Written and spoken (Fair)

4. Rania ABOU SHADY
Cairo-Egypt- +20106689980• raniaashady@gmail.com
Computer Skills:
- Windows / MS office