1. --: OM / GM - CORE COMPETENCIES : --
Managing entire Hotel Operations
Pre Opening Setups & SOP’s
P&L Accountability
Menu Engineering & Design
Planning & Setting up all Departments of the hotel
Developing & implementing Standard Operating Procedures
Vendor Management - Preparing estimate, obtaining quotations & procuring material
Budgets & Projections
STRATEGY PLANNING
Infrastructure Planning
Revenue Projections & Expense Budgets
Designing Standard Operating Procedures
Manpower Planning & Management
Market Intelligence & Competition Analysis
Business Development Strategies
Financial Management
Identification of Revenue Potential Areas
OWNER RELATIONS:
Effective dealing with owners to maintain consistency of professional approach and common message of
quality service;
Attend any query / complain by owners with regards to possible issues like – service standards, setting
and achieving of budgets, market share, etc;
Present a positive image of the company both internally and externally;
Assist in the analysis and due diligence of new hotel projects as required;
Work closely on design, construction and R & M of the hotel to provide hands-on operational input;
OPERATIONS
Profit Center Operations
Operational Cost Control
P&L accountability
Quality& Consistency
Vendor & Material Management
CLIENT SERVICING
Maintaining Corporate Relations
Constant up-gradation of Products & Services
Guest Retention & Loyalty Initiatives
Guest Feedback Analysis
TEAM MANAGEMENT
Hiring & Training
Regular Appraisals
Consistent Coaching & Development
Performance Management
FOOD & BEVERAGE MANAGEMENT
Service Excellence Delivery
Kitchen Management & Cost Control
Vendor Management
Business Promotion Activities