This document provides a summary of Rakesh Kumar's professional experience as an SAP BASIS Consultant. It outlines his 6.5+ years of experience implementing and supporting various SAP modules. It details several projects he has worked on for clients such as Lloyds Banking Group, UK Share Services, Twinings, Xerox, and Fonterra. It also lists his technical skills and responsibilities in areas like system installations, upgrades, monitoring, support, and more.
1. Rakesh Kumar
SAP BASIS
Mob: +44-7440527112 Email: Rakeshkumar@hcl.com
PROFESSIONAL SUMMARY:
Having 6.5 + years of experience as SAP BASIS Consultant.
Completed 2 full life cycle implementations.
Working on LBG – R2P and KSOR Project as Basis Consultant at Halifax, UK
Worked on Implementation Project “Twining’s” as a landed resource in Andover, UK
Performed Key Role in Xerox BAU Project Transition from Malaysia to India
Shift Lead for the Xerox BAU Offshore support which runs for 24X7
Awarded as Delivery Champion for 2nd
Quarter of Xerox BAU Support
Easily adaptable to new environment, positive in approach, good at decision making and problem
solving skills.
KEY SKILLS:
Have Performed EHP7 upgrade for ECC 6.0 Finance system using SUM tool
Have installed and configured SAP Screen Persona 3.0 on ECC system
Have performed BW upgrade from SAP Netweaver 7.0 to 7.4 using SUM tool
Have Configured CTS+ using Solution Manager for Portal system landscape
SAP Solution Manager Wily Introscope Agent Installation and upgrade to Wily 9.0 SP15
Have Installed Portal SAP Netweaver 7.31 in distributed environment for high availability on
GRID infrastructure with database Oracle 11G ASM
Performed the SRM EHP2 upgrade from SRM 7.0 to EHP2 SRM 7.0 SP09 using SUM tool
Performed Oracle upgrade from 10.2.0.4 to 11.2.0.3 and 11.2.0.4 and also applied latest SBP
patches followed by Kernel upgrade to latest level of 7.21 EXT Patch 300
SAP application Migration from AIX 5.1 to Red Hat Linux 6.2
Build new SAP System ECC 6.0 using the Oracle offline Backup.
Build new SAP System SRM 7.0 using the Oracle offline Backup.
Patched the Portal 7.31 to SP09 using SUM tool
Worked on Solution Manager 7.1 SP10 and configure many systems like ABAP, JAVA and Dual
stack into it for EWA, alerting and reporting.
Have Installed new SAP component like ECC 6.6, BW 7.3, SCM 7.1, SRM 7.0, PI 7.3, Live Cache,
Portal 7.3 and Solution Manager 7.1
Have exposure to various versions of SAP R/3 (ECC 5.0/6.0). Sound Knowledge of New
2. Dimension Products like WAS 6.20/6.40/700, SCM 4.0/5.0/7.0, BIW3.5/7.0,CRM 5.0,Solution
Manager 3.2/4.0/7.0/7.1, Enterprise Portal 6.0/7.0/7.3,NWDI and Exchange infrastructure(XI 3.0
/NW 7.0/PI 7.1/7.3)
Have performed the post installation steps of Solution Manager 7.1 which includes SMD, Host
Agents, IS Agents and Wily installation.
Have installed and configured ORACLE RAC (Real Application Cluster) 11.2.0.2 with MCOD and
performing daily cluster node monitoring.
Performance Analysis: Monitoring the workload analysis, buffer management, Performance
tuning, etc
Database Administration: Oracle upgrade to 11g, Database refresh, Table space management
and backup using BR tools, restoring the database, Oracle Compression and execution of reorg
scripts, DB2 installation and administration
System Cloning and Post cloning using flex clone and Host Based copy.
Health checks and Monitoring: Daily monitoring activities like analyzing ABAP dumps, alert
monitor, system traces, lock entries set alert threshold, operation modes.
Client Administration: Client Creation, Deletion, including Local, Remote client copy and Client
export, import.
Background Jobs: Scheduling background jobs and monitoring background jobs using Redwood
Scheduler CPS
Support Packages: Kernel upgrade, SPAM Update, add-on installation.
Java Stack: Appling the java patches using JSPM and SDM, configured java stack using visual
administrator and Config tool,SPS28 support pack upgrade for Solution Manager.
SMD Agents: Setup of Solution Manager Diagnostics & Wily Introscope on satellite systems.
Installations: Installation of SAP R/3 4.6C, 4.7 EE, ECC 5.0,ECC 6.0, CPS (Redwood Scheduler)
Have installed and configured Web Dispatchers, TREX and Content Server
Security/User Management: Management of Users, Authorization, Roles and Profiles.
Transport Express Tool: Transport Express installation, Transport through TE, Adding new
system to TE, Configuring new Path, etc
CLICK: Click Installation, Configuration and Monitoring.
Business Object Installation, Configuration and Monitoring
3. EDUCATIONAL QUALIFICATION:
M.C.A (Master of Computer Applications) from VIT University with 9.14(CGPA).
TECHNICAL SKILLS:
ERP : SAP R/3 6.6, NW 7.3, SCM 7.1
Operating Systems : Win NT/ Server, UNIX, LINUX, AIX
Databases/RDBMS : Oracle, DB2, SAP DB.
ONSITE EXPERIENCE:
Currently working at client location for Lloyds banking Group at Halifax, UK since Dec’13.
7 Month of onsite expose at Client Location (TWINING’S), Andover, UK where I have
successfully implemented the new SAP Solution and also work as onsite coordinator (From
Sept’12 to Mar’13).
10 Weeks of onsite exposure at Client Location(XEROX), London, where I have successfully
done Building & Cloning of new layer, RAC’ing, CPS administration, installation of SMD,CCMS
agents in Solution Manager, etc. (From Nov’11 to May’12).
Worked in “HCL Malaysia SDN BHD“ as Consultant for 8 Month (From Mar’10 to Oct’10)
HCL Technologies
Project # 1:
Client : Lloyds Banking Group – Requisite to Pay (R2P) and KSOR Halifax UK
Project : Implementation
SAP version : ECC 6.0, NW 7.31, SRM 7.02, EP 7.31, PI 7.1 and SOLMAN 7.1
Environment : AIX 7.1, Linux 6.2, Oracle 10g/11g
Work location : Halifax UK
Role : Onsite Basis Resource
Period : Dec 2013 to Till Date
Description: Lloyds Banking Group is more than 240 year old and the biggest financial services group
focused on retail and commercial customers - with millions of customers in the UK, and a presence in
nearly every community.
Roles & Responsibilities
Have Installed Portal SAP Netweaver 7.31 in distributed environment for high availability on
GRID infrastructure with database Oracle ASM
Performed the SRM EHP2 upgrade from SRM 7.0 to EHP2 SRM 7.0 SP09 using SUM tool
Performed Oracle upgrade from 10.2.0.4 and 10.2.0.5 to 11.2.0.3 and 11.2.0.4 and also applied
latest SBP patches after 11g upgrade
PI 7.1 patching from SP10 to SP17 then followed by SP19 using SUM tool
PI 7.0 Patching from SP30 to SP32 using SUM tool
EHP7 Upgrade from ECC 6.0 to SP09
Installation of SAP Screen Persona 3.0 SP01
Netweaver 7.0 BW upgrade to Netweaver 7.4 SP11
CTS+ configuration using Solution Manager for Portal system
4. SAP Solution Manager Wily Introscope Agent Installation and upgrade to Wily 9.0 SP15
Build new SAP System ECC 6.0 using the Oracle offline Backup.
Build new SAP System SRM 7.0 using the Oracle offline Backup.
Patched the Portal 7.31 to SP09 using SUM tool
Worked on Solution Manager 7.1 SP10 and configure many systems like ABAP, JAVA and Dual
stack into it for EWA, alerting and reporting.
Worked on the tool NWDS for patching BP components
SAP application Migration from AIX 5.3 to Red Hat Linux 6.2
Project # 2:
Client : UK Share Services
Project : Support
SAP version : ECC 6.6, BW 7.1, NW 7.1, EP 7.0, PI 7.1, and SOLMAN 7.1
Environment : AIX 5.3, Linux, Windows, Oracle 10g, MS-SQL, DB2
Work location : Bangalore
Role : Offshore Basis Lead (L2/L3 support)
Period : July 2013 to Nov 2013
Description: UK Share Service was the kind of pool project where we had 8 different but small clients. It
was the BAU support project where team was working for each client based on the ticket received from
Remedy Tool. Since, we had 8 different clients, so I got the exposer for various kind of SAP environment
on different platform.
Roles & Responsibilities
Offshore Lead
Helped team resolve various technical issues specially P1/P2
Educate team and enhance skill set with the knowledge and experience
Day to day Interaction with onsite co-ordinate and give the progress report
Prepare the report for higher management on no. of ticket raised and resolved over a week and
month and present to management on weekly basis
Manage team and its shift Rota as this was 24X7 support
Day to day interaction with the team on their personal issue
Project # 3:
Client : TWINING’S Andover UK
Project : Implementation
SAP version : ECC 6.6, BW 7.3, NW 7.3, SCM 7.1, SRM 7.0, EP 7.3, SMP 7.1, and Live Cache
Environment : AIX 7.1, DB2 9.7.5
Work location : Andover UK (till March’13)/Bangalore
Role : Onsite coordinator (Till March’13)/Offshore Lead (L2/L3 support)
Period : Aug 2012 to June 2013
Description: Twining’s is 300 year old world’s leading Tea company across the globe. Headquartered is
in London, UK, and with 42,000 employees in 41 countries. As a €8.2 billion company, Twining is selling
more than 200 teas in more than 100 countries throughout the world.
5. Roles & Responsibilities
Onsite Coordinator
Offshore Lead
Installation and Post Installation of new SAP Component like ECC 6.6, BW 7.3, NW
7.3,SCM 7.1,SRM 7.0, EP 7.3
PI 7.3 administration
Installation and Post Installation of Live Cache
Installation and Post Installation Solution Manager 7.1
Configuration related to SLD-LMDB-SMSY
Configuring Early watch Alerts/reporting for all SAP systems through SMD agents
Setting up the SAP System Landscape as per functional requirement
Maintenance Optimizer configuration for download of support Packs
Applying support packs and Enhancement Packages
Installation and configuration of SMD agents
Maintaining consistency in performance of SAP Systems throughout the Landscape.
Config tool Administration
TE Administration and Transports
Have written the script to automate the starting/stopping SAPDB system and all the
system of a layer together
Establish the SSH connection between different servers
Middleware configuration for SRM 7.0
Kernel upgrade
CUA Configuration
R/3 and Java License Installation and profile maintenance
Email Configuration using SCOT
Configuring Transport Management Systems
Performed Client Copies and related activities
Spool/Printer Configuration
RFC creation and Administration
Data volume Migration to different files/Disks
Installation of Commvault Agents for Backup
Applying SAP Notes as per requirement
ABAP Dump analysis and fixes
IDOC administration
Troubleshooting issues with Updates
Creation and maintenance of users and roles
Background Job and variant creation as per business requirement.
Portal administration, applying patches using JSPM
SAP Pre & Post go live action and checks as per Earlywatch and Service Delivery Report
and recommendations
Project # 4:
Client : Xerox BAU Integrated Support Rel1.1
Project : Support
SAP version : ECC 6.0, BW 7.0, SMP 7.0, NW 7.0, CRM 5.0, and SRM 4.0.
Environment : Linux, Oracle 11g
Work location : Bangalore
6. Role : Offshore BAU Shift Lead (L2/L3 support)
Period : Oct 2011 to July 2012
Description: Xerox is world’s leading enterprise for business process and document management. Head
quartered in Norwalk, CT, and with 130,000 employees in 160 countries, Xerox never far from your
business. As a $22 billion company, Xerox is world’s leading enterprise for business process and
document management.
Roles & Responsibilities
Leading a team of 10 members.
Mentoring and raising the skill level of team with conducting timely one-on-one’s
Cloning & Post Cloning
RAC Installation & Configuration
RAC administration
Creating or rebuilding index
TREX & Content server administration
Installation and configuration of SMD agents
Configtool &VA administration
TE Administration
Click Installation
Click Configuration & Monitoring
System refresh
CPS Installation & Configuration
CPS administration
IDOC/BDOC administration
CCMS configuration/Administration
Portal administration
ESAP VLAN and IP-Mapping administrations
CRM Administration
Business Object Installation, Configuration and Monitoring
Project # 5:
Client : Xerox Release 1.1
Project : Implementation
SAP version : ECC 6.0, BW 7.0, solution manager 7.0, NW 7.0, CRM 5.0, and SRM 4.0.
Environment : Linux, Oracle 11.2.0.2.
Work location : Bangalore
Role : Consultant (L1 and L2 support)
Period : Nov 2010 to Sept 2011
Responsibilities
RAC administration
Post cloning Activity
Creating or rebuilding index
Content server administration
7. Trex Administration
Installation and configuration of SMD agents
VA administration and Configtool administration
System refresh
CPS administration
CRM administration
CCMS configuration/Administration
Portal administration
ESAP VLAN and IP-Mapping administrations
Click installation, Configuration & Monitoring
Business Object Installation, Configuration and Monitoring
Project # 6:
Client : Xerox Integrated Support.
Project : Support
SAP version : ECC 6.0, BW 7.0, solution manager 7.0, NW 7.0, CRM 5.0, and SRM 4.0.
Environment : Linux, Oracle 10.2.0.4.
Work location : Malaysia
Role : Consultant (L1 support)
Period : from March 2010 to Oct’10
Responsibilities
RAC administration
Portal administration
TREX and Content Server administration
Installation and configuration of SMD agents
VA administration and Configtool administration
System refresh
CPS administration
IDOC/BDOC administration
CCMS configuration/Administration
ESAP VLAN and IP-Mapping administrations
Project # 7:
Client : Fonterra
Project : Support
SAP version : ECC 5.0, CRM 5.0, BW 7.0 solution manager 3.2, NW 7.0
Environment : HP-UX 11.23, Oracle 9.2.0.6.
Work location : Noida, UP
Period : Oct 2009 to Feb 2010
Description: Fonterra is New Zealand based Dairy milk Product Company which produces world’s largest
dairy product which supplies their product across all over Asia, Europe & America. Fonterra has
implemented the entire latest SAP product and one of the fastest growing milk product companies.
Solving the authorization related issues
Monitoring servers
8. Prepare Reports for Business
User administration and User License
Client administration
Kernel upgrade
Configure Transport Management System
Transport using TMS
Opening system for SAP at Service Market Place
Opening system for change
Project # 8:
Client : SAP Training Project
Project : Implementation
SAP version : ECC 6.0
Environment : Windows NT, Oracle.
Role : Technical Consultant Trainee
Work location : Noida, UP
Role : SAP Basis Trainee
Period : Jun 09 – Oct 09
Responsibilities:
Installing ECC 6.0, R/3 4.7
Configure TMS
Kernel upgrade
User Administration
Client Administration(Local and Remote client copy)
Creating RFC connections
Database administration
Applying support packs (ABAP)
Personal Detail:
Father’s Name : Late Gupteshwar Sharma
Date of Birth : 1st
March 1982
Passport No. : G5564304
Gender : Male
Marital Status : Married
Languages Known : English, Hindi
Present Address : Apt-4, Calder Court, Town Hall Street East, Halifax, HX1 1UU