Thyagarajan Rajan has over 18 years of experience in SAP Basis/NetWeaver and PeopleSoft implementation, upgrades, and support. He has played roles such as project manager, project lead, and architect for customers in various industries. Rajan has extensive experience managing both large and small projects successfully using both onsite and onsite/offshore models. He possesses skills in automation, system architecture, and project management.
1. Thyagarajan Rajan
(610-618-2076)
Thyagarajan.rajan@gmail.com
Omaha – NE
Over 18+ years of IT experience, which includes 10 years of SAP Basis/NetWeaver experience in implementation,
Upgrade and support projects and 8 years in both PeopleSoft and Server administration
Played different roles (Project Manager / Project Lead / Architect in SAP and PeopleSoft projects) for customers
such as Kiewit / Intel / E&Y / SunTrust / AB-InBev / IMS Health
Managed and executed large and small projects successfully in both SAP and PeopleSoft in both full Onsite and
Onsite/Offshore model
Possess keen interest and skills in automation & designing Intellectual Properties for delivery optimization.
Adept in analyzing information system needs, evaluating system requirements & architecting the system
landscape.
Efficient planner & implementer with expertise in managing entire project related activities in Project Delivery
Roles.
An effective communicator with exceptional management skills and ability to relate to people, at various levels.
CERTIFICATION & PROFESSIONAL COURSES
SAP Certified Basis/Net Weaver Consultant
SAP HANA Technology Certified
UNIX Certified Administrator
Oracle 9i Certification
GNIIT - Graduation from National Institute of Technology (3 years Computer diploma)
Key accomplishments
Implemented best practices for project support and documentation. Delivered and implemented the project as
per scheduled milestones.
Efficiently handled resource management including resource planning and recruitment, training, career
mentoring and improving employee satisfaction.
Established productive relationships between onsite teams, client teams and offshore delivery teams to
cultivate collaborative environments to maximize productivity and effectiveness.
Played key roles in various implementations(projects), by providing Basis/ DBA guidance
Key player in Hexaware COE pre-sales support for several successful wins includes SunTrust Bank, Ernest &
Young, Intel, AB-InBev, IMS Health
Visited US, Europe, customers for pre-sales and consulting
Developed tools to accelerate ERP upgrades in SAP and PeopleSoft. Prepared and executed cut-over plans for
upgrades and implementation rollouts.
Continuous enhancement to improve the skill sets of consultants by planning trainings on the new
dimensional technologies.
Individual contributor in troubleshooting and fix technical Basis problems in SAP Landscape on the
performance tuning, hardware sizing, oracle tuning, and memory tuning using SAP tools effectively.
Handled customer from both Onsite & Offshore, with effective communication and people skills. Published
dashboards on weekly basis as one of the responsibility to showcase the adherence to the SLA’s
Well versed and hands on experience in SAP basis/UNIX / Windows/ Oracle
2. PROFESSIONAL EXPERIENCE Hexaware Technologies 2001 – till date
Client: Kiewit Oct’12 – till date
Job Title – Sap Basis Architect/Lead
Team size: 10
Kiewit is one of North America’s largest and most respected construction and engineering organizations. Kiewit
Corporation is an employee-owned Fortune 500 contractor based in Omaha, Nebraska. Privately held, it is one of the
largest contractors in the world. Kiewit implemented SAP ECC 6.0 EHP6/ SRM 7.2 / CRM 7.1 / PI / E-REC / BIW 7.3
/ GRC / IDM/ BOBJ / EPI-USE/Vertex/BSI Tax Factory/ Master tax. Kiewit has a largest SAP landscape with 200+
SAP servers (hosts) with Sandbox/Development/Quality/Production/Training for each SAP Product and also had a
dual landscape for all systems (DEV/Quality) until the payroll implementation is completed.
Responsibilities:
Manage new Basis requirements and ongoing support until Go-live and hand over to Production support
Handled end to end Basis requirements for the following projects during the period in Kiewit
o EHP upgrades
o Mid-year and Year end Support pack upgrades
o Payroll Implementation v2 and v3 versions
o System copy and complex integration of 50+ SAP and Non- SAP applications
o SAP Data center migration
o HANA Proto type support
Individual contributor for Basis support in terms of Sizing/Parameter tuning/ Load Balancing/ Job servers /
troubleshooting Basis issues
Mentoring the Basis junior team members in installing/configuration and production issues
Defining transport strategy for Dual landscape during implementation / Support pack upgrades
Independently deployed 10,000+ transports across landscape during Payroll implementation and able to
resolve and address those challenges in different phases of project. Most complex issues addressed in terms of
sequencing/different methods of execution/ parallelization of transports etc.
Extensive analysis and addressed performance issues from ECC/BW/SRM/ PI and other modules
Key member in the Basis team and SPOC for Basis to the project team
Have always delivered the systems on or before scheduled time for testing with all integrations and
validations done
Have received rewards from Kiewit project sponsor for key contributions in one of their big project (payroll)
implementation.
Client: IMS Health Inc., Sep’09 – Oct’12
Job Title: SAP Basis Lead
Team Size: 10
This is a global system consists of SAP modules FICO, Sales & Distribution, Project Systems, and BIW. The landscape
consists of 16 SAP systems including Sand box, Development, Quality and Production of SAP ECC 6.0 EHP4 & SAP
BIW 7.0 EHP1, SAP SRM 7.0, SAP EP 7.0, SAP PI 7.1, SAP MDM
Responsibilities:
Hardware sizing recommendations
Plan and design new SAP SRM Landscape
Building strategy for Backup, Disaster, transports, support package implementation etc
Build the approach strategy for transports
Troubleshoot performance issues and recommend solutions and alternatives
Lead Technical resources to support both Ongoing (DEV,QA, PRD) and project (DEV& QA) SAP
environments;
Communication plan execution and SPOC for migration activities: SAP client exports/Homogenous system
copies, definition of team and schedule of new system installations.
3. Defining proceedings and patterns for change request transports (SE10, STMS)
Keep track of change request application sequence to PRD environments
Backup policies, definition, deployment and recovery random test. Oracle database archive files, offline &
Online backups, procedures, communication plans
Prepare weekly dashboards for basis and security tickets and CR’s
Conduct regular meetings and drive the project plan and weekly dashboards
Identify the opportunity to grow the account further.
Prepare SOW for fix price projects
Estimate the effort required and identify/interview consultant required for the upcoming new Change
requests
Preparing Critical root cause analysis report for all critical projects and conduct a review meeting with the
Project SME at client place.
Allocation of tickets ( Severity : Critical/High/Medium & Low) to the Basis & Security group
Handling Critical/High tickets during US time zone for both Basis & Security
Monitoring the critical interfaces, duration of the interfaces, analyzing the issues upon failure
Extracting report from ticketing tool and create a weekly Dashboard
Conducting weekly status meeting with customer SME - reporting tickets open/close previous weeks,
escalating delays, SLA tracking etc
Handover shift transition report to the next shift supports Asia pack in offshore. Daily conference calls, Live
meeting if required
Planning and execute upcoming upgrades every 6 months for Support packages, Kernel upgrades
Planning and execute Enhancement upgrades
Client: AB-INBEV (Implementation & Support)
Role: Basis Lead Nov’06 – Sep’09
Team Size : 15
Project Scope :
Global rollout of all HR Modules including Recruiting, Learning Solutions in ECC 6.0 enhancement package 2 &
NetWeaver 7.0 using the technologies R/3 4.7, ECC 6.0, NetWeaver 7.0, Adobe Interactive forms, T-REX for Content
search, Enterprise Portal 7.0, ESS/MSS Business packages, Enhancement packages, Solution Manager 7.0, AIX 5.2.
Key Responsibilities
Hardware Sizing recommendations,
Landscape designing with High Availability ,
Transports with approval methodology (effective change management),
Backup/ Restore strategy,
Configuration management plan for the system landscape for multi-country rollout,
User and Application authorizations, Client strategy,
Primary & Secondary VPN connectivity for Onsite/Offshore model,
Support packages strategy for ABAP and Java ,
Business packages strategy for Java stack for ESS/MSS and Learning Solutions,
Knowledge in configuring TREX, Adobe, Content management,
Load Balancing using SAP Web Dispatcher for E-recruiting,
Implement SSL certificate for SAP Web Dispatcher,
Performance/Stress testing before Go-Live,
Preparing a weekly status report for the Steering/Management,
Escalate issues to client and our management at the right point in time,
Continuous guidance to the team on troubleshooting to resolving issues ,
Coordinating with vendors for Hardware and Operations
4. Client: Shasun
Role: SAP Basis admin Apr’06 – Nov’06
Team size: 5
Responsibilities
Systems monitoring, Job scheduling, system configuration, authorizations, transports, SAP database tools,
SAP Landscape, and client administration such as copies, deletions, and refreshes
Transport management system ABAP and Java
Enhancement upgrade from ECC 6.0 to ECC 6.2
Database administration of Oracle databases within an SAP environment
SAP Security - user, role, authorization,
Setting up and configuration of Network printers for SAP Printing
System copy using DB method and SAPINST method
Support package upgrade for ABAP and Java
Database backup/restore
SAP Performance tuning
Background job scheduling
Early watch report (EWR) analysis
Client: Getronics Mar’05 – Apr’06
Role: SAP Basis Consultant
Responsibilities
SAP System monitoring
Analysis of dumps, system log, locks, buffers
Early watch report analysis
Transport management (CM)
Incident Management
Spool management
Support package / Kernel Upgrade for ABAP & Java
Configuration/troubleshooting
Database backup/restore
SAP Performance tuning
Background job scheduling
Client copy & System copy
Portal support/user creation/security
PEOPLESOFT PROJECTS
Client: SunTrust Bank
Role : Project Manager Sep’04 – Feb’05
Team Size : 17
Project Scope :
Upgrade of HR application from PeopleSoft 8 SP1 to 8.9 with e-recruitment module. Fit/Gap workshop, Perform Test
Moves and reapply customization, Performance tuning and Perform Production upgrade.
Key Responsibilities
5. Project planning & execution, Effort and resource utilization tracking, Reviewing functional and technical specs for
customization, Upgrade Test move tracking, PeopleSoft upgrade performance tuning, Coordination with Client
DBA's and Administrators, First E-recruiting implementation in 9.0- challenges because of application packaging no
much support from PeopleSoft, Upgrade cut over duration - Challenging to reduce the cutover in DB2/Mainframe
environments, Managing client in all aspects - reporting periodically, escalating at the right time, differentiating
between agreed vs. change requests etc, Significantly reduced cut over window from one month to 4 days in fist test
move and last test move (mock) ,Challenging to address all DB2 related issues - no many stories for 8.9 in DB2 ,
Client: Ernst & Young (E&Y) Mar’04 – Sep’04
Role : Project manager
Team Size : 24
Project Scope :
PeopleSoft application upgrade of their HRMS Production environment to make use of the enhanced feature available
in 8.8SP1. To conduct Fit/Gap analysis & workshop, HRMS Upgrade from 8SP1 to 8.8SP1, Reapplying customization
and Oracle upgrade from 8i to 9i.
Key Responsibilities
Strengthening the PS Self Service to fit into HR Service Delivery framework, simultaneously upgrade of
HRMS from 8 Sp1 to 8.8 SP1 and implementation of Self-service applications and development of additional
workflows.
Retrofitting batch programs without functional documents, Migration of custom Permission lists
Bringing forward delta changes during each test move, Retrofitting MP4 and Canada developments during
the middle of UAT
Functional testing with respect to business requirement, Managing client expectations
Client: Intel Inc.
Role : Project Lead Mar’03 – Feb’04
Team Size : 12
Project Scope :
To upgrade PS HRMS to version 8.8 to make use of new functionalities, facilitate implementation of Payroll systems
for countries other than India (through PeopleSoft Global Payroll) and replace legacy recruitment systems (Unique for
each country) with standardized PS recruitment with single database for usage across the world and replace bolt-on
applications with PS Self Service applications.
Key Responsibilities
Guiding the team to Install and configure of PeopleSoft Databases on Oracle /Windows Itanium
Planning the two path Application Upgrade
Customization strategy during the upgrade
Upgrade cut over planning
Method and process to improve the performance of the upgrade scripts
Analyzing performance issues with the DBA team
Creating new tools for upgrade and automating customizations
Analyzing Tax updates, PeopleSoft Patches/Upgrades & Fixes
Tracking the migrating of custom Projects/Reports
Onsite/Offshore communication
Planning the Backup and Restoration strategy of Databases during upgrade
Addressing technical issues for the development team
Client: Navisite
6. Role : Apps DBA Lead Mar’02 – Feb’03
Team Size : 15
Project Scope :
To lead the PeopleSoft Application DBA and Change control team of size 15 supporting all 49 customers across three
shifts; to troubleshoot various problems and provide training for the new recruits.
Responsibilities
Performing Data Migrations
Perform Data Changes
Applying Tax updates
Applying People Soft Patches for HRMS and Finance
Configuring and Troubleshooting Application servers
Configuring and Troubleshooting Web severs
Configuring and Troubleshooting Process schedules
PIA Installation
Performing verification Test
Troubleshooting Citrix and PeopleSoft Workstation installation
Performing Database and environment refresh
Client: PeopleSoft E-center
Role : Apps DBA June’01 – Mar’02
Project Scope :
To undertake activities relating to Application DBA, System Administration, Support and Extended Services.
Responsibilities
Providing support to e-center in ASP environment.
Performing Database refresh
Perform Data Changes
Resolving Database performance issues.
Oracle Database administration which includes granting users access through SQLPLUS
Applying patches and fixes
Migrating projects across various environments
Performing PeopleSoft Environment refresh
Performance tuning and configuration of application server and web server
Troubleshooting issues related to People Tools and Application configuration
Restoring security information across instances.
People Tools Upgrade from 8.12 to 8.14
PeopleSoft Financials 8 SP1 to 8 SP2 upgrade
PeopleSoft Financials E&G 7.5 SP1 to 7.5 SP2
Applying Tax updates
PRIOR EXPERIENCE DETAILS UPON REQUEST – 1997 to 2001
EDUCATION
Masters in Computer Applications
Bachelor of Science