2. Index 3
What is Neurafy?
4
Why Neurafy?
5
Neurafy Uses
6
Why Now?
7
How it Works
8
Access & Administration
9
Contact
3. What is Neurafy?
Solves
communication issues between
companies and clients.
Learns
users’ needs and preferences
to improve future interactions.
Neurafy is a cloud based technology that allows companies to interact with
clients or employees using artificial intelligence. Use Neurafy to provide
intelligent assistance on messaging apps, phone apps, or websites. Neurafy
helps companies improve customer interaction, boost sales, provide support for
employees, and much more.
Creates
a direct, personal
communication channel with
each client.
Improves
company productivity by
making information easily
accessible to clients and
employees.
Manages
different conversations
simultaneously and across
multiple devices.
Connects
with clients and employees to
answer questions and provide
detailed information.
4. Why Neurafy?
Improve customer service.
Create a new channel to sell products or services.
Develop personalized customer engagement.
Make your business accessible 24 hours a day, from any part of the world.
Give employees instant access to company information to increase
efficiency and facilitate training.
For the first time ever, there are more active users on messaging apps than on
the most popular social networks. New app downloads and usage are
decreasing, as users shift towards messaging apps. In fact, smartphone users
are spending 80% of their time on just three apps: Whatsapp, Facebook, and
Google Chrome.
Neurafy helps companies take advantage of this trend by allowing them to
integrate a customized chatbot on messaging apps, phone apps, or websites.
How will having a chatbot help your business?
5. Neurafy Uses:
Customer Service
- Chat with customers to answer basic questions.
- Identify what problems clients are experiencing and provide a solution.
- Provide customer service 24 hours a day, 7 days a week.
Sales
- Learn what users like and dislike.
- Help guide users to the products or services that best fit their needs.
- Recommend products when users make a purchase based on their preferences.
- Accept orders directly through the assistant.
Customer Engagement
- Engage with customers through a new channel instead of email and social media accounts.
- Marketers want to be able to interact with all customers and follow up personally to make
each client feel special. Automating this process with a Neurafy intelligent assistant, allows
companies to accomplish this.
Help Employees
- Give employees information about what is in stock, where documents are located, or how to
complete a certain task.
Train Employees
- Improve efficiency by using Neurafy to train new employees.
- Reduce time spent answering basic company questions.
Analytics
- Learn from customer interactions to predict future trends.
- Identify important customer buying patterns.
- Learn how your brand should interact with customers.
6. Why Now?
Up until now, business to customer interaction has been limited to email, phone apps, social media
accounts, and customer service representatives. It is no secret that people prefer texting over voice
conversations. Neurafy helps businesses reach customers via texting on several different platforms
including messaging apps, websites or within phone apps.
All phone apps have a certain learning curve that users will try to overcome. While this may not be a big
problem for tech savy millennials, older users may avoid using apps because of this. Messaging is much
easier to use and understand, since it feels the same as talking to a person.
Here are some facts that explain why now is the time to create an intelligent assistant to stay ahead
of the competition:
1. For the first time, the use of messaging apps has surpassed the use of the most popular social media
apps.
2. There are billions of active users using messaging apps:
WhatsApp: 1 billion
Facebook Messenger: 800 million
WeChat: 697 million
Line: 400 million
Telegram: 100 million
Businesses can now take advantage of these billions of users with an intelligent assistant made with
Neurafy technology.
3. Siri gets over one billion requests per week, a number that is constantly increasing.
4. According to Gartner, customers will manage 85% of their relationship with a company without
human interaction by 2020.
5. Deloitte predicts that by 2020, 90% of the top 100 enterprise software companies will have
incorporated one or more cognitive technologies.
6. Goldman Sachs predicts that by 2020, millennials will account for 40% of all consumers in the United
States, who will have 700 billion in annual buying power by 2017.
7. How it Works
Machine Learning
Neurafy is able to classify information and prioritize values in order to understand content. Neurafy
never stops learning. Bots using Neurafy technology learn from user interactions on a daily basis in
order to improve future interactions.
Big Data
Managing and obtaining the results we desire from piles of information is typically a difficult task,
but what if our intelligent assistant did it for us? Neurafy can manage and analyze an endless
amount of data to obtain the information that we request. Neurafy uses technologies such as Spark
or Solr, making it possible to manage an enormous amount of information in a few seconds and in a
way that the end user can easily understand. Using Spark or Solr also allows us to constantly
develop and implement improvements to assistants created with Neurafy. You can find manuals and
open source code online to acquire knowledge and apply it to your company’s assistant. Neurafy
interacts with information in as many ways as a business needs.
Language Processing
Language Detection: Neurafy can detect and adapt to 25 different languages.
Entity Extraction: Neurafy can identify and classify different parts of a sentence. During a
conversation, our technology can identify if the user is speaking about money or finances.
Sentimental Analysis
Neurafy can analyze each user’s feelings depending on the conversation and provide solutions to
improve their mood. Transform any negative conversation into a positive conversation and improve
the company’s reputation.
8. Access
Integrate your assistant to different platforms.
Mobile: Integrate your assistant directly with your phone app.
Web: Integrate your assistant to your website to help customers make purchases, answer
questions, and more
Social: Integrate your assistant to messaging apps like Telegram, or Facebook Messenger so
users can add your bot as another contact.
Administration
Managing your own intelligent assistant has never been so simple.
Neurafy’s internal panel is agile and intuitive. In a matter of minutes, you can begin
to train your company’s assistant to provide customer support, make a sale, or carry
out a command. This same panel can provide information about the questions or
products clients are interested in. There is also an analytics system that can show
you how users are interacting with our business.
