Eduardo Garcia IV - CV 07202016

Eduardo Samuel B. Garcia IV
19-X The Exchange Regency Residence Hotel,
2 Exchange Rd. cor. Meralco Ave. and Jade Drive,
Brgy. San Antonio, Pasig City, Philippines 1605
+639064499471
eduardogarciaiv@gmail.com
Education
Qualifications
Bachelor of Science in Computer Science major in Computer Systems Engineering
De La Salle University - Manila, Philippines, 2006
Thesis Title: Electronic Fuel Injection in Diesel Engines, 2006
Professional experience
Profile
As an experienced SAP Basis Consultant for almost 10 years, I have successfully implemented End-to-end
SAP full cycle implementation projects in the Philippines, Qatar and Singapore. I have supported local and
overseas customers on Application Managed Services across the globe (Asia Pacific & Japan, Europe Middle
East & Africa, and Americas). Being trained in SAP America to be part of SAP Hosting Offshore team in Manila,
I’ve been given the chance to get in-depth exposure to SAP Basis administration in different Operating
Systems and Database platforms. I’ve been exposed to different industries like Industrial Electronics,
Manufacturing, Banking & Finance, Business Process Outsourcing, Pharmaceutical, Engineering, Retail, and
Food & Beverage. Being able to work in different countries allowed me see different working environments,
cultures and people.
Key Skills
 SAP Systems Installation
 SAP Basis Administration (ABAP and JAVA)
 Database Administration of SAP Installations (Oracle, DB2, SQL)
 SAP Security (SAP Authorization and User Administration)
 SAP System Migration (Homogenous and Heterogeneous)
 SAP Upgrade
 SAP Backup & Recovery
 Windows, Unix, Linux, AIX and Solaris Administration
SAP Solutions Exposure
 SAP ERP
 SAP EP
 SAP Solution Manager
 SAP CRM
 SAP SRM
 SAP R/3
 SAP PI/XI
 SAP NWDI
 SAP BW/BI
 SAP BPC
 SAP NetWeaver
 SAP GRC
 SAP SLD
 SAP MDM
 SAP NFe
 SAP GRC / IDM
 SAP HANA
 SAP SLT
SAP Certifications
SAP Solution Manager 4.0
E2E100: SAP Application Management Engineer – Root Cause Analysis
Certificate ID: 0004925891
E2E200: Application Management Expert - Change Control Management
E2E300: SAP Business Process Expert - Integration and Automation

Career History
06/2011 - Present: IBM Solutions Delivery, Inc.
Advisory IT Specialist
Joining IBM as a senior SAP Basis consultant proposed a lot of challenge. Initially joined the project
implementation team where SAP migrations, upgrades and refreshes are some of the co20on tasks. Being
one of the youngest senior SAP Basis consultants in the team added a lot of pressure to meet up
expectations from the management and the client as well. Having worked with consultants with experiences
ranging from 10 to 20 years of SAP experience, gave me the opportunity to obtain not just the technical skills
but the strategy on how to be up-to-date with the current technologies and solutions that SAP is offering.
After spending two years in project implementation team, I moved to another role within the same account.
Moving from Project Implementation to Support gave me the chance to mentor fellow SAP Basis consultants,
allowing team technical skills to mature and develop. Contributing to Competency Development by
conducting technical interviews allowed me to meet a lot of people within the SAP industry.
Assignment History
02/2016 – Present
L’Oreal USA Application Managed Services – Application Architect – SAP BASIS Technical Team Lead
L’Oreal USA AMS
Project Description: Technical SAP Basis 24/7 operations support of SAP systems for L’Oreal.
Contributions:
- Project planning and execution of Migrations, Upgrades and other service requests outside of the
usual day-to-day AMS tasks.
- Monthly change weekend support for Production system maintenance.
- Ensuring Incident tickets meet SLA’s
- Troubleshooting of performance issues in Production systems
- Ensuring availability of technical resources during maintenance windows
04/2015 – 02/2016
Ericsson Application Operations - Application Architect - SAP Basis Technical Team Lead
Ericsson AO Basis
Project Description: Technical SAP Basis 24/7 operations support of SAP systems for Ericsson.
Contributions:
- Overseeing proper transition of SAP Solution to new AMS provider for MDM, CRM, GRC, EP, IDM, NFe,
PI, NWDI and SLD.
- Reviewing/validating Problem Management Records created for Critical Production system incidents
- Ensuring SLA's and KPI's are met for SAP Basis Team (under CRM Java Tower).
- Ensuring SAP Enterprise Portal, SAP GRC, SAP IDM, SAP NFe, SAP PI, SAP SLD, SAP NWDI, SAP MDM
are fully operational and available 24/7 to end-users.
- Attending client calls, SRT calls and escalation calls to ensure urgent and critical issues are fixed and
closed as per agreed SLA.
- Addressing staffing requirement for issue analysis and investigation as well as weekend/off-business
hours’ activities
- Providing technical guidance to senior team members to address complex issues
06/2013 - 04/2015 (22 months)
Ericsson Application Operations - Application Architect - SAP Basis
Ericsson AO Basis
Project Description: Technical SAP Basis team member to ensure 24/7 support on
operations of SAP systems for Ericsson.
Contributions:
- Ensuring proper operation and availability of the Enterprise Portal systems for Ericsson.
- System ownership of SAP Java Solutions (EP, NWDI, and SLD)
- Creating proactive Problem Management Records to prevent possible high impact on system
availability and operation.
- Mentoring flexi team members and helping them acquire the technical skills on root cause analysis
and problem resolution.
01/2013 - 06/2013 (6 months)
Ericsson Project Integration
NSP Realignment Project

Project Description: The assignment requires to implement Oracle Flashback recovery, Storage migration
support (Moving storage from generic storage to SAP storage), implementation of the new integrated backup
solution, support Oracle compression prototyping and subsequent implementation based on results from
prototyping each solution. Also as an additional requirement to the original RFS is the Linux upgrade in the
NSP systems and support during the mission critical activities and the Veritas cluster update.
Contributions:
- Participated in Technical operational project meetings
- Assisted in Cutover Plan creation
- Assisted in the creation of Test Scripts
- Implementation of technical changes
- Technical testing, System monitoring, Technical troubleshooting
10/2012 - 06/2013 Stockholm, Sweden
Ericsson
Project Integration SAP Landscape
Project Description: Team responsible for implementing SAP projects for Ericsson.
Contributions: Ensuring that the HRMS System Landscape is operational and fully functional on day-to-day
basis. Helping the Applications Operations team resolve issues related to the HRMS systems.
04/2012 - 09/2012 (6 months)
Ericsson
TR1208: Technical Upgrade
Project Description: The project aims to upgrade the SAP Releases of all systems across the landscape to the
latest Enhancement Package, Kernel and Database version.
Contributions:
- Participated in the technical upgrade for HRMS systems, specifically Enhancement Package upgrade
and participate in the Ramp-Up for the latest EHP releases for various SAP Solutions.
- Technical activities from preparations for pre-upgrade to post go live support.
06/2011 - 06/2012 (13 months)
Ericsson
New SAP Program (NSP) Project
Project Description: Ericsson requested to move the existing SAP system from two platforms ―legacy SAP on
HP/UX/Oracle‖ and ―Next Generation SAP Platform (NGSP) on Solaris/DB2 towards a new SAP platform based
on HP/UX – Linux and Oracle as Database. The program will be a multi vendor program delivered jointly by
the three vendors, HP, IBM and TCS and Ericsson. HP is the operational integrator, providing Program
Management and will have the integration responsibility. The program sponsorship is provided by Ericsson.
Contributions:
- Responsible for pre and post migration activities as well as post go live support.
- Data migration phase is handled by HP.
03/2010 - 05/2011: Titan Technology Partners - Titan ESP Management & Consulting
-Singapore
SAP Basis Consultant
I have successfully finished 2 SAP End-to-end full cycle implementations. I was assigned as the Technical
Lead for SAP Basis, solely responsible for coordination on the Hardware Sizing activities, installation and basis
configuration of the SAP systems. Other responsibilities include Backup & Recovery planning and
configuration, Data Migration support and GoLive Support. Alongside with SAP Implementation projects, I am
also providing Application Management Support to our existing clients, following Service Level Agreements
for ticket resolutions. Projects involving System Migration, Version Upgrade as well as ad-hoc SAP Basis
administration tasks fall under my responsibility.
Assignment History
Prior Experience 03/2011 - 05/2011 (3 months)
Kim Eng Securities
SAP Version Upgrade
Project Description: SAP version upgrade from SAP R/3 Enterprise 4.7 to SAP ECC 6.
Contributions:
- System Migration of old SAP R/3 Enterprise system to new server.

- Preparations for SAP Version upgrade from SAP R/3 Enterprise 4.7 Ext. 2 to SAP ECC6 EHP4.
- Initial run of SAPUp for version upgrade
02/2011 - 05/2011 (4 months)
Titan ESP Management & Consulting
SAP BAiO Demo System Setup
Project Description: SAP Demo System Setup (SAP Business All-in-One with Best Practice for Business
Intelligence) for Titan ESP Management & Consulting
Contributions:
- Installation of SAP Business All-in-One
- Installation of tools for Business Objects (Xcelsius, Crystal Reports, NWBC)
- Configuration of connection of Backend Server to NetWeaver Business Client
08/2010 - 02/2011 (7 months)
Yazaki Global Purchasing
SAP ERP Full Cycle Implementation
Project Description: Implementation of SAP ERP EHP4, SAP BPC and Solution Manager
Contributions:
- Hardware Sizing
- Installation and Configuration of SAP ECC6
EHP4 and Solution Manager
- SAP Backup and Recovery
- SAP Printer and Spool Administration
- SAP User Administration
- SAP Client Administration
- Go-Live Support
04/2010 - 05/2011 (14 months)
Titan ESP AMS Customers
Application Managed Services
Project Description: AMS Production Support to the following clients: Kim Eng Securities, Fujitec, Rhodia,
Singapore Technologies, Jurong Engineering, Amtek, UOB, CLLS
Contributions:
- Day-to-day Production Support on SAP
Basis Administration issues
- Ticket and Escalation Handling
- Resolution of SAP Basis issues
- SAP Transport Management
- SAP Printer & Spool Administration
04/2010 - 09/2010 (6 months)
Jaya Shipbuilding & Engineering Pte. Ltd
Project Description: Full cycle implementation of SAP ERP and Solution Manager.
Contributions:
- Installation and Configuration of SAP ECC6
EHP4 and Solution Manager
- SAP Printer and Spool Administration
- SAP Authorization
- Go-Live Support
01/2007 - 03/2010: The Software Factory, Inc. - Philippines
SAP Basis Consultant
Obtaining my SAP Basis training from this company opened me to a lot of windows of opportunities. I started
out as part of the SAP Hosting offshore team that caters to SAP installations, System Migrations, Client
Copies, Kernel and Support Package Updates, Database Patching and Update as well as SAP ABAP and J2EE
Troubleshooting. Having been trained in SAP America for this, I was able to hone my skills in SAP Basis
administration. Later on moving to SAP Application Management Support team, I was assigned to be a Shift
lead which held me responsible to oversee all tickets that came in during my shift, ensuring SLA is met in
each SAP Basis ticket. From time to time, I am pulled out and was exposed to SAP Implementation projects
which paved way for me to successfully finish 3 SAP End-to-end full cycle implementations. I was exposed to
different Operating Systems as well as Databases - Unix, Solaris, Linux, Windows & Oracle, DB2 and SQL.
Receiving Rookie of the Year award for US and EMEA regions during my first year in the company.

Assignment History
01/2009 - 12/2009 (12 months)
Al Khaliji Commercial Bank
SAP Production Support and SAP HR Implementation
Project Description: SAP Production support for the entire SAP NetWeaver landscape (ERP, CRM, EP, PI, DM,
and BI). Implementation of SAP HR.
Contributions:
- SAP Basis Support for the entire
NetWeaver landscape
- Installation of SAP HR
- SAP Authorization
- SAP Database Backup & Recovery
- XI/PI Support (for SAP Basis issues)
- Go-Live Support
06/2008 - 12/2008 (7 months)
Lufthansa Technik Philippines
Project Description: Full cycle implementation of SAP ERP and Solution Manager: Configured for the following:
HR Payroll, Finance and Controlling, Accounts Payable, Accounts Receivable, and General Ledger.
Contributions:
- Hardware Sizing
- Installation and configuration of SAP ECC
and Solution Manager
- SAP Authorization
- Go- Live Support
01/2008 - 06/2008 (6 months)
Business Process Outsourcing International
SAP Best Practice Baseline Package Full Cycle Implementation
for Business
Project Description: Full cycle implementation of SAP Best Practice Baseline package on SAP ERP.
Contributions:
- SAP Installation and configuration of SAP Best Practice Baseline Package and Solution Manager SAP
Printer & Spool Administration
- Go-Live Support
01/2007 - 12/2007 (12 months)
SAP Hosting, SAP America
SAP Service Team - Offshore Support
Project Description: SAP Service Team is part of the SAP Hosting team responsible for SAP installations, kernel
and support package updates, system migrations, client copies, and ABAP and J2EE troubleshooting.
Contributions:
- SAP Basis Support for the entire
NetWeaver landscape
- SAP Authorization
- XI/PI Support (for SAP Basis issues)
- R3 and J2EE Root Cause Analysis
- System Migration
- SAP Installations
- Support Pack and Kernel Upgrade
- Early Watch Alert Configuration
- Automated System Monitoring Setup and
Configuration
- Profile Parameter Maintenance
- Performance Tuning (as per EWA Report
recommendation)
- Escalation Handling
SAP Training Courses Attended
E2E100 – End-to-End Root Cause Analysis by Jeeva Ranangathan - June 2-6, 2008, SAP Philippines, Makati
City, Philippines
URCA10 – End-to-End Solution Operations Starter Package by Park Chin Jan - May 19-23, 2008, SAP
Philippines, Makati City, Philippines
E2E300 – End-to-End Business Process Integration and Automation Management by Karen Ho, Stephanie
Chee and Bhasa - May 26-30, 2008 – SAP Philippines, Makati City, Philippines

E2E200 – End-to-End Change Control Management by Bhanu Kamma Chavala - May 12-16, 2008, SAP
SMPS – SAP Solution Manager Preparation Service by Katherine Chen February 28 – February 29, 2008, SAP
SMO100 – SAP Solution Manager Operations by Katherine Chen February 25 – February 27, 2008, SAP
DB2 Administration for SAP Technical Workshop by Liwen Yeow October 16-19, 2007, IBM Philippines
Eastwood City Libis QC, Philippines
TBIT40 – XI Foundations by Peter Wong August 6-8, 2007, The Software Factory, Inc. – Makati City, Philippines
ADM200 - Java Fundamentals by Gil Candia June 4-7, 2007, The Software Factory, Inc. – Makati City,
Philippines
Oracle in SAP Environment by Jose Antonio Santos September 17-21, 2007 – Makati City, Philippines
March – April 2007, SAP America – Philadelphia, PA. USA
Oracle Database Fundamentals – by Hector Gallegos
Tools and Processes for SAP Managed Services – by Tracy Beam
CCMS – by Jon Freisen
ALC – by Ken Kirk
UNIX Basics – by Bob Trojak
Communication Skills – by Alexander Shaver
Service Team Processes – by Alvaro Avila, Noe Hoyos
ADM102 – SAP Web AS Administration II by Ma. Teresa Murao and Laser Cabardo, January 2007, The Software
Factory, Inc., Makati City, Philippines
ADM100 – SAP Web AS Administration I by Ma. Teresa Murao and Laser Cabardo, January 2007, The Software
Factory, Inc., Makati City, Philippines
Personal Interests
Traveling, Music, Films, Food.
Reference
Available upon request.

Eduardo Garcia IV - CV 07202016

Recommended

Recommended

More Related Content

What's hot

What's hot (18)

Similar to Eduardo Garcia IV - CV 07202016

Similar to Eduardo Garcia IV - CV 07202016 (20)

Eduardo Garcia IV - CV 07202016