Communication_Skills

1. MC faculty ALTTC
Communication Skills

2. Communication Skills-MC faculty ALTTC
Agenda
• Define Communication
• List various methods of communication at
workplace
• Explain modes of communication
• Understand barriers to communication
• Understand ways to Facilitate better
communication

3. Communication Skills-MC faculty ALTTC
Hearing
Seeing
Smell
Taste
Communication is a Series of Experiences of
Touch

4. Communication Skills-MC faculty ALTTC
Communication - Meaning
• Communication is a dynamic process…
• through this process we convey a thought or
feeling to someone else.
• how it is received depends on a set of events,
stimuli, that person is exposed to.
• how you say what you say plays an important
role in communication.

5. Communication Skills-MC faculty ALTTC
Total Communication Process
Reading
16%
Writing
9% Speaking
30%
Listening
45%

6. Communication Skills-MC faculty ALTTC
COMMUNICATION
• 7% WORDS
– Words are only labels and the listeners put their own
interpretation on speakers words
• 38% PARALINGUISTIC
– The way in which something is said - the accent, tone and voice
modulation is important to the listener.
• 55% BODY LANGUAGE
– What a speaker looks like while delivering a message affects the
listener’s understanding most.

7. Communication Skills-MC faculty ALTTC
Methods of communication
• person to person - face to face, reading a letter, making
a phone call
• in a small group - planning, problem solving, decision
making, written reports, memos, notice boards
• in a meeting - presenting, bargaining, negotiating
agreements
• using mass media - speaking in public, on radio or television, writing
for print media such as newspapers and journals, books, advertising
• others - training, teaching, entertaining.

8. Communication Skills-MC faculty ALTTC
Verbal communication
• Speech
• Media-in person, via an intercom, over the phone,
email etc
• Understanding by receiver

9. Communication Skills-MC faculty ALTTC
Verbal breakdown
1. Inattention
2. Physical barriers
3. Poor expression
4. Premature evaluation
5. Emotions
6. Gatekeeper
7. Communication chain
8. Denial
9. Lack of questioning

10. Communication Skills-MC faculty ALTTC
Non-Verbal
• Ideas, thoughts and feelings that are communicated
without words such as-yawn, tears, frown, crossing
arms, averting eyes etc. Types are:
1. body language
2. physical characteristics and appearance
3. voice
4. space
5. environment
6. time

11. Communication Skills-MC faculty ALTTC
TYPES OF BODY LANGUAGE
• (P)OSTURES & GESTURES
– How do you use hand gestures? Stance?
• (E)YE CONTACT
– How’s your “Lighthouse”?
• (O)RIENTATION
– How do you position yourself?
• (P)RESENTATION
– How do you deliver your message?
• (L)OOKS
– Are your looks, appearance, dress important?
• (E)XPRESSIONS OF EMOTION
– Are you using facial expressions to express emotion?

12. Communication Skills-MC faculty ALTTC
Writing
• Permanent, A record for future, Receiver can
study at his/her pace, overcomes distance
• Example: letters, memos, email, minutes of
meetings, reports, instructions, diagrams, maps,
other pictorial aids etc.

13. Communication Skills-MC faculty ALTTC
Barriers in Communication
(that have to do with the COMMUNICATOR)
• Unwillingness to say things differently
• Unwillingness to relate to others differently
• Unwillingness to learn new approaches
• Lack of Self-Confidence
• Lack of Enthusiasm
• Voice quality
• Prejudice

14. Communication Skills-MC faculty ALTTC
Barriers in Communication
(that have to do with the COMMUNICATOR)
• Disagreement between verbal and non-verbal
messages
• Negative Self Image
• Lack of Feedback
• Lack of Motivation and Training
• Language and Vocabulary Level
• Lack of Self Awareness

15. Communication Skills-MC faculty ALTTC
Barriers in Communication
(that have to do with the RECEIVER)
• Selective Perception
• Unwillingness to Change
• Lack of Interest in the Topic/Subject
• Prejudice & Belief System
• Rebuttal Instincts
• Personal Value System
• Here-and-Now internal & external factors

16. Communication Skills-MC faculty ALTTC
External Barriers in Communication
• Environment
– The venue
– The effect of noise
– Temperature in the room
• Other People – Status, Education
• Time
• Distance

17. Tips for better communication
• Have a positive attitude about communication.
Defensiveness interferes with communication.
• Work at improving communication skills. This increased
awareness of the potential for improving communication
is the first step to better communication.
• Include communication as a skill in each person's job
description. Help other people improve their
communication skills by helping them understand their
communication problems.
Communication Skills-MC faculty ALTTC

18. Tips for better communication
• Make communication goal oriented.
• Approach communication as a creative process
rather than simply part of the chore of working
with people.
• Accept the reality of miscommunication.
Communication Skills-MC faculty ALTTC

19. Communication Skills-MC faculty ALTTC
Sum up
1. What is communication?
2. Methods of communication
3. Verbal
4. Non-Verbal
5. Writing
6. Barriers & overcoming barriers