BSNL_SERVICES

1. For circulation to Trainees only 1
BSNL SERVICES
BSNL LANDLINE
1. FIXED LINE PRE-PAID
2. BSNL PCO
3. PHONE PLUS SERVICE
4. NEW TELEPHONE CONNECTION
5. PERMANENT CONNECTION
6. CONCESSION IN RENTALS
7. SHIFT OF TELEPHONE
8. SAFE CUSTODY OF TELEPHONES
9. TRANSFER OF TELEPHONE
10. TELEPHONE TARIFF

2. For circulation to Trainees only 2
BSNL SERVICES
• to Enterprise Customers are
– MPLS VPN - VSAT service of
BSNL
– ISDN PRI (Primary Rate Interface)
– MLLN – Managed Leased Line Service
– Domestic Leased Lines Service - Internet Leased Line
(ILL)
– VOIP - Black Berry
Services
– 3G Mobile Broadband Device (Data Card) -Free EPABX scheme
– Wire Line Intelligent Network Services
– Mobile VPN and Integrated Mobile and Wire line Voice VPN
– Managed Network Services (MNS)

3. For circulation to Trainees only 3
BSNL SERVICES
• Audio Conferencing, Video Conferencing, Web Conferencing
Main Services / Products available
• Web Hosting, Web Collocation
• SaaS(Software as a Service), Corporate Email
• Global Conferencing
• Fleet Management service
• This is in addition to the Landline services, Wire line broadband
services, Internet services, GSM mobile 2G and 3G prepaid and post
paid services voice and data services, mobile VAS services and
CDMA based WLL services.

4. For circulation to Trainees only 4
MPLS VPN
• N/W can be easily implemented
• Highly secured
• Reliable due built in redundancy
• Security responsibility is of bsnl
• Simple N/w implementation
• Better QOS & traffic engineering
• Easy N/W expansion &introduction of services
• Mobile workers can dial company over sec .No.

5. For circulation to Trainees only 5
V SAT
• Covers all parts of India
• Available at any remote place
• Voice, data as well as B/B available
• Separate inter net, video multicasting, video
conferencing, & also voice telephony
• Mtce. By BSNL
• 24X7 NOC at bangalaru.
• Range available 4,8,16,---- 512kbps, 1&2 mbps
• Useful for banking, state Govt., PSUs, Mines, Insurance,
Stock brokers, Institutions.

6. For circulation to Trainees only 6
ISDN PRI
• Use of digital phones
• 30(basic) channels on one single line
• Useful for EPABX & DID franchisees
• Capable for voice & data
• Better voice quality
• Video conferencing is possible
• CLI IN both directions
• Faster call setup
• Lower cost

7. For circulation to Trainees only 7
MLLN
• Control & mgmt. of leased line N/W more effectively &
centrally.
• Bandwidth mgmt. as per customer demand
• CCT. Fault report generated proactively
• Alternate routing in case of any cct. Fault
• Periodic performance report for self analysis
• Low lead time for new cct. Provisioning
• Long drive on single pair
• Highly economical, modem provided by BSNL without
any charge, Pay as per use.

8. For circulation to Trainees only 8
FLPP (Fixed Line Pre-Paid Telephone)
• FLPP (Fixed Line Pre-Paid)Service enables a subscriber
to make calls from a prepaid account linked to his
telephone number.
• Unlike the prepaid card ‘ITC' service, where the
authentication is done every time through a 16-digit PIN
• The authentication of FLPP is linked to his telephone line
• The user is not required to dial the Account number/ PIN
for authentication making it simpler to use.

9. For circulation to Trainees only 9
Fixed Line Prepaid service offers
1. Conversion of fixed line to Pre Paid and get rid of telephone bills.
2. Easy de-linking from telephone line when prepaid is not required
on any number
3. No need to dial Account number/ PIN every time you make a call.
4. STD/ISD Facility
5. On Line balance enquiry
6. 'Follow on feature' on no reply, busy and called party release to
dial another number for subscribers other than PCO. Easy
recharge and no problem of bills
7. Free Level 1 service like 100, 101, 102 etc. available.
8. Free Level 1 IN services which are free to end-customers like Free
Phone etc. are available.

10. For circulation to Trainees only 10
Types of FLPP accounts
• There are Four types of FLPP accounts
1. PCO FLPP Account,
2. PCO Local FLPP Account,
3. General FLPP Prepaid Account and
4. General FLPP Prepaid + Post paid Account

11. For circulation to Trainees only 11
• ELIGIBILITY FOR FRANCHISEE PCOs: -
• All individuals of 18 years of age or above on the date of
application.
• Charitable institutions, educational institutions and army
establishments
• There is no upper age limit.
• No minimum educational qualification
PROCEDURE FOR ALLOTMENT OF PCOS ON FRANCHISE
BASIS

12. For circulation to Trainees only 12
OTHER TERMS AND CONDITIONS
• PCOs are allotted to any extent of exchange capacity
wherever new telephone is available on demand.
• where there is waiting list for NTCs, 10% of the
exchange capacity is utilized for PCOs.
• If there is no waiting list for normal Telephones in an
exchange, PCOs even beyond this limit are allotted.

13. For circulation to Trainees only 13
• In case there is a waiting list in an exchange for PCOs,
then 50 % of PCOs are to be given to the following
reserved category
• Defence establishments and other para-military force
establishments e.g.BSF, CRPF etc.
• War widows/ dependents
• SC/ST
• Handicapped persons
• Ex-serviceman

14. For circulation to Trainees only 14
Phone Plus Facility
• All the Phone Plus facilities are available free of cost with
effect from January 22nd, 2003,
• Call Waiting:-
• This facility lets you receive incoming calls even when your
telephone is busy.
• You will get a short duration pip-pip tone when you are busy talking
.
• Indicating that another call is waiting for you .
• You can talk to any one of the callers keeping the other waiting.
• Complete secrecy of communication between the two callers is
maintained.

15. For circulation to Trainees only 15
Procedure for activation/deactivation:
• Dial 118 and get the acceptance tone similar to the
engage tone but with a longer gap between the beeps.
• Dial 119 and get the acceptance tone.

16. For circulation to Trainees only 16
Abbreviated Dialing
• If you are calling a few people very frequently.
• It is possible to program these numbers as abbreviated
codes of 1 or 2 digits.
• A maximum of 20 numbers can be programmed for
abbreviated dialing.
• It is ideal for STD/ISD.

17. For circulation to Trainees only 17
Procedure:
Step1 Select your short
code
Choose a short code for
the number you dial
frequently e.g. '15' for the
number xxxxxx. (if it's std
no. std code+xxxxxx
Step 2 Register short code
for a telephone no.
On your telephone dial 110
then the short code followed
by the subscriber's number i.e.
dial 110 15 xxxxxx.
You will shortly here an
acceptance tone indicating that
your code is registered.
Step 3 To dial the number
using abbreviated
code
Dial 111 then the short code
to dial the number i.e dial 111
15
this will dial xxxxxx

18. For circulation to Trainees only 18
TELECOM REGULATORY AUTHORITY OF INDIA
Customer guide for availing the facility of Mobile Number
Portability
I. Contact the new mobile service provider to whom you want to port your
mobile number.
II. Obtain Customer Acquisition Form (CAF) & Porting Form.
III. Read the eligibility, probable reasons for porting rejection and other
conditions carefully.
IV. If eligible, fill up the CAF and Porting Form. For filling up of porting form
you need a ‘Unique Porting Code’ (UPC)
V. To obtain UPC send SMS from the mobile number you want to port to
the number ‘1900’ with text ‘PORT’ followed by space followed by your
10 digit mobile number you want to port. [ As pre-paid SMS is not
permitted, in Jammu & Kashmir the subscriber has to dial ‘1900’ to get
an UPC, the operator at ‘1900’ provide the UPC after verifying
subscriber number with CLI. ]

19. For circulation to Trainees only 19
VI. It may be noted that you will receive an auto generated 8 digits UPC
from the Donor operator. The first two characters of the UPC consists
of ‘Alphabets’ and remaining 6 digits will be numerical characters
except zero.
VII. Submit the duly filled Porting Form and CAF along with requisite
documentary proof to the mobile service provider.
VIII. If you are a post paid subscriber, submit a paid copy of the last bill
issued along with Porting Form and CAF.
IX. Obtain new SIM card from the new service provider
X. Service provider may charge porting charge maximum upto Rs. 19/-
You can withdraw your porting request within 24 hrs of applying.
However, the porting charge is non-refundable.

20. For circulation to Trainees only 20
Activation of ported number:
• XI. Your new mobile service provider will intimate you the
date & time of porting on your mobile phone.
• XII. Change over takes place on the 7th working day (15th
working day in case of Jammu & Kashmir, Assam and North
East service areas).
• XIII. The service disruption time shall be around 2 hrs during
night time of the date/time of porting.
• XIV. Replace the old SIM with the new SIM provided by your
new mobile service provider after the specified date and time.

21. For circulation to Trainees only 21
Eligibility and Other Conditions
• You are allowed to move to another mobile service provider only
after 90 days of the date of activation of your mobile connection or
from the date of last porting of your mobile number, which ever is
applicable.
• You are allowed to change mobile service provider within the same
service area only.
• If you are a postpaid subscriber, please ensure that you have paid
all the dues as per your last bill (You will have to sign an
undertaking in the Porting Form also).
• If you are a Pre-paid subscriber, please note that the balance
amount of talk time, if any, at the time of porting will lapse.

22. For circulation to Trainees only 22