to enhance effective communication skills

1. Communication Skills
by
Mashal Farooqi

2. Objectives:
• Its Importance
• To consider verbal and non-verbal
communication methods
• To understand and practise effective
communication skills
• Barriers in Communication skills

3. Communication
What is it for you?
The process of communication is what allows us
to interact with other people; without it, we
would be unable to share knowledge or
experiences with anything outside of
ourselves.
• Wikipedia definition

4. Forms of Communication
Communication
SKills
Oral
Written
Non-
Verbal

5. Verbal Communication
• Speaking
Its important HOW we say things.
How we use words.
How we use language.
Contents
Organizing
Style
Way to deliver

6. Non-verbal, 55%
Tone of voice, 38%
Spoken words, 7%
What makes up what we hear
Non-verbal
Tone of voice
Spoken words

7. Non-verbal communication
“system of symbolic behaviors that include all forms of
communication except words.”
• Email, text, social media, messengers, skype,
watsapp…
• Visual Signals
traffic signals, Railway signals, Signs, zebra crossing
• Audio Signals
rings of telephone, bells, sirens, buzzers
• Body Language
eye contact, smile, gesture, facial expressions,
posture and body orientation, movement.

8. Effective Communication
Right people getting the right information at the
right time.
And…
Good Communication means good business

9. Process Of communication
Attitude,
experience,
perception
Encoder chooses
medium,
encodes
Sender
Decoder
Interprets
Receiver
Attitude,
experience,
perceptionTransmission
Feedback

10. “ In order to speak one must first listen ,
learn to speak by listening.”
Mevlana Rumi
“If we were supposed to talk more than
listen, we would have been given two
mouths and one ear.”
Mark Twain

11. Listen Speak
Before you speak, Think
L=look interested T= is it true?
I=involve yourself H=is it helpful?
S=stay on target I=Is it inspiring?
T=test understanding N=is it necessary?
E=evaluate the message K=is it kind?
N=neutralize feelings

12. Barriers
Wrong
target
Wrong
format
Wrong
attitude
No/poor
feedback
Unclear
message
Timing
Technical
breakdown
Wrong
channel

13. Why is it necessary???
The FIVE essential entrepreneurial skills for
success are
 Concentration
 Discrimination
 Organization
 Innovation
 Communication

14. How to improve communication at
work
• Empathize by the other person
• Know how to read non-verbal communication
• Improve listening skill
• Be clear and to the point
• Ask open ended questions
• Tell people what you can do rather than what you
cant
• If you don’t have something nice to say, don’t say
at all.

15. “If you improve a teacher’s self esteem,
confidence and communication skills,
you improve that teacher’s overall
effectiveness across curriculum.”
Elain MacDonald

16. “The art of communication is the key
to success.”
Do you agree?
It directly relates to 85% of success in one’s life.
It’s a skill- its meant to be practiced

17. Keep on speaking
and listening…
Thank you