This document contains the resume of Puja Tarun Sanganeria. It summarizes her objective of seeking a competitive and professional job where she can contribute and help the organization grow. It details her 10 years of experience in BPO/ITES roles including as an SME, SPOC and floor support. It also lists her academic qualifications and technical skills and work experience including her current role as a senior customer service executive and previous roles as an IP team lead and lab faculty.

1. Puja Tarun Sanganeria
9167043067
pujasanganeria@hotmail.com
OBJECTIVE
An Enthusiast by nature, I’ve always sought to give my best at all times, add value in
whatever I do and live up to the expectations of my team. I look forward to work in a
competitive, dynamic and professional corporate environment and contribute to scale it to
great heights for Organisation and Personal Job Satisfaction.
PROFILE HIGHLIGHTS
 10 years of experience in BPO/ITES
 Have been utilized as a resource for various positions across the organization to serve
as SME, SPOC, Floor Support etc.
KEY STRENGTHS
 Excellent Communication and Presentation Skills
 Proficient Computer Skills
 Confident Personality
 Keen Learner with a Positive Outlook
 A high level of passion to succeed and a strong level of self-motivation
 Effective team player with a strong work ethics
ACADEMIC PURSUITS
 B.C.A (76.77%) – IGNOU, New Delhi - 2000
 H.S.C (60.83%) – Birla College, Kalyan - 1996
 S.S.C (80.85%) – Holy Cross Convent School, Kalyan – 1994
TECHNICAL
 DCA - Microtech Enterprises , Kalyan
 AutoCAD - Microtech Enterprises, Kalyan
 ADSE (Hons) - Aptech Computer Education, Kalyan
ACHIEVEMENTS
 Stood highest in Sem3 at APTECH
 Won prizes in GK at State Level
 Participated and organized various contests at Aptech
 Became IP Team Lead for the process in mere 3 months of joining the company
 Was the Best Performer in the process for continuous 5 months (Aug '07 - Dec '07)
 Won a full expense paid trip to Bangkok for being the best performer
 Have been earning maximum incentives in the company for excellent performance

2. 2
WORK EXPERIENCE
Serco BPO Pvt. Ltd
DESIGNATION: Sr. Customer Service Executive
REPORTING TO: Team Leader
DURATION: From 3rd September 2013 to Till Date
RESPONSIBILITIES:
Customer Service for Banking Customers from UK. Also upselling/cross selling
WORK EXPERIENCE
Natraj Cycle Industries / Pooja Enterprises / Natraj Novelty
These are my father’s concerns. From July 2010 until I got married, I was assisting my father
and my brother in all their business activities.
Natraj Cycle Industries is my brother’s concern. I used to assist him with maintaining all his
accounts, generating bills, sales, purchases, banking, etc....
Pooja Enterprises was my father’s concern. After my father’s demise, it has now been taken
over by my uncle (my father’s younger brother). I used to maintain accounts at the site. Also,
just used to keep an eye on the daily construction work.
Natraj Novelty was my father’s first business venture. It’s a shop in my home town, Kalyan. He
started it in 1969. I used to again maintain all stocks, sales, purchases, bills, books, banking,
employees salary...everthing...
WORK EXPERIENCE
Stream International Ltd.
DESIGNATION: From support professional (Web: Chats and Emails), to IP, to IP team lead
(within 3 months of joining )
REPORTING TO: SDM (Service Delivery Manager)
DURATION: From 19th February 2007 to 2nd July 2010)
RESPONSIBILITIES:
As a support professional: Chat with customers to resolve their issues within the support
boundary. Respond to the email to resolve the issue or answer to the query from the
customers.
In IP process: To complete various reports and cases that are transferred to IP.
As an IP Team Lead: There were several additional responsibilities that need to be done on top
of IP work such as:
 Weekly conference call with Client's Order Management department
 Act as a point of contact for Client
 Daily Stats
 Assigning workload to the team
 Managing IPTeam inbox
 Maintaining the L2 escalation sheet
 Maintaining the L2 serial number spreadsheet
 Research agent errors and provide appropriate coaching to fellow IP Team members.

3. 3
WORK EXPERIENCE
TechTrek Technologies Pvt Ltd
DESIGNATION: Developer/Programmer
REPORTING TO: Project Manager
DURATION: From 6th January 2003 to 30th January 2007
RESPONSIBILITIES:
Develop software for coop Banks and Credit societies. Testing, Installing, Implementing,
Training, Customizing and Upgrading various projects in Banking, Medicine, Inventory, Finance,
Sales & Services.
WORK EXPERIENCE
Aptech Computer Education
DESIGNATION: Lab Faculty
REPORTING TO: MD
DURATION: From 5th October 1998 to 28th December 2002
RESPONSIBILITIES:
 Help various students in Lab while their practice session.
 Maintain machine (trouble shooting) & student details.
 Prepare Lab Reports.
 Maintain Booking System for students etc...
PERSONAL DETAILS
Born on : 11th, May, 1979
Language Fluency : English, Hindi, Gujrati & Marathi
Marital Status : Married
Interests and Hobbies : Reading, Travelling, being with family etc.
Address : A2 Sadhu Hiranand CHS, Near Divya Park, Jankalyan Nagar,
Malad West Mumbai - 400095
Contact No : +91-9167043067
Email : pujasanganeria@hotmail.com