Gopal has over 9 years of experience in loan and credit card collections. He is currently working as a Team Leader at EXL Services Ltd., where he manages a team of 9 members and is responsible for allocation of work, preparing daily reports, and providing process support. Previously, he worked at Caretel India Ltd. as a Senior Collection Executive, where he tracked different loan and credit card buckets for ICICI Bank Ltd. and engaged in business development calls. He has an M.A. in Political Science from IGNOU and is currently pursuing a Debt Recovery Agents course from IIBF.

1. Qu-223- C L.I.G Flats
North Pitam Pura
Near Register office
Pitam pura, New Delhi
E-mail:gopaldahiya13@gmail.com Gopal
Mob# +91-9311448453
PROFESSIONAL SYNOPSIS
 Overall 9 years of experience in collection{loans/credit card}, training, and Banking collections{loans}.
WORK EXPERIENCE
Duration Oct 2010- Till date
Employer (Current) EXL Services Ltd.
Location Noida, UP
Client Indian Company{name not mention due to confidential}
Role T.L
ROLES AND RESPONSIBILITIES
 Managing Inhouse Team (9 Members).
 Allocation of work and ensure timely completion
 Preparing report for Daily Operational Meeting with client {field}.
 Provide Process Support to team , evalute Team members performance.
 Handling Client E-mails/Escalations and some of Client mailboxes.
 Managing inhouse Team & collection Agencies.
 Ensure discussions and decisions lead toward closure.
 Approaches potential clients by utilizing mailings and phone solicitation; making presentations.
 Direct and handle the daily activiteis of collection Team.
 Give awareness to customer for KYC.
 Visit in field for Customer inquiry and solutions.
 Looking after delinquent portfolio of Used car loan/Commercial Vehicle Loands( all buckets).

2. Duration Feb 2006- Aug 2010
Employer Caretel India ltd
Location Pitam pura, Delhi
Client ICIC Bank ltd
Role Sr. Collection Exe
ROLES AND RESPONSIBILITIES
 Tracking different bucket 0-higher in loans and credit card for ICICI bank ltd.
 Proficiency in product lines applicable to processing unit(s)
 Business to business calling for building business relation with clients and loans/credit card
holders.
 Coordination with team, sharing new updates to make them comfortable to work, providing
back support for entire team to meet quality parameters
 Tracking daily, weekly, and monthly quality reports for improving production
PROFESSIONAL QUALIFICATION
 One year Computer in Science from IGNOU
PROFESSIONAL QUALIFICATION (on going)
 Take admission in IIBF hosted course Debt Recovery Agents, start on 1 August 2016.
2007 M.A(POL Sc) IGNOU
2003 B.A Delhi University
2000 Intermediate All India C.B.S.E
1998 High School All India C.B.S.E
EDUCATIONAL QUALIFICATION

3. PERSONAL INFORMATION
 FATHER’S NAME : Shri Ved Prakash
 DATE OF BIRTH : 13/12/1980
 MARITAL STATUS : Married
 Nationality : Indian
 Language Known : English, Hindi & Punjabi
Date: 7/19/2016
Place:New Delhi GOPAL