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© iPositioning
Executing Positioning,
Messaging, and B2B Social
Storytelling
David P. Butler
Founder and CEO
iPositioning Inc.
© iPositioning
Good Morning Product Campers
Why Social Storytelling is Important
Social Storytelling Game Plan
Get Executing Social Storytelling
© iPositioning
Why Social Storytelling is Important
“STORY	
  is	
  the	
  most	
  powerful	
  tool	
  you	
  have	
  in	
  business.”	
  
	
  
Robert	
  Mckee	
  
STORY	
  in	
  Business	
  
September	
  2014	
  
© iPositioning
Customer Controls the Journey
Awareness	
  
EducaGon	
  
EvaluaGon	
  
Purchase	
  
Service	
  
Social	
  
Awareness	
  
Social	
  
Engagement	
  
Digital	
  
Purchase	
  
Social	
  
RelaGonship	
  
Customer-­‐controller	
  Vendor-­‐controlled	
  
*Research	
  from	
  Google	
  and	
  Corporate	
  ExecuGve	
  Board	
  Study	
  1400+	
  B2B	
  customers	
  
Gtled	
  “The	
  Digital	
  EvoluGon	
  in	
  B2B	
  MarkeGng”	
  
© iPositioning
Marketing Must Win the Outcome
Strategy	
   PosiGve	
  Business	
  
Outcome	
  
Story	
  
EmoGon	
  
ConnecGon	
  
© iPositioning
Social Storytelling Game Plan
“Your	
  corporate	
  posiGoning	
  serves	
  as	
  the	
  backbone	
  for	
  your	
  content	
  strategy.”	
  
	
  
“The	
  art	
  of	
  sharing	
  your	
  company’s	
  disGnct	
  value	
  in	
  ways	
  that	
  resonate	
  with	
  buyers,	
  
compelling	
  them	
  to	
  engage,	
  trust,	
  and	
  ulGmately	
  buy	
  from	
  you.”	
  
	
  	
  
Ardath	
  Albee	
  
Digital	
  Relevance	
  
January	
  2015	
  
© iPositioning
Extreme Consistency
PosiGoning	
   PosiGve	
  Business	
  
Outcome	
  
Message	
  
EmoGons	
  
AcGons	
  
© iPositioning
Extreme Alignment (Everything)
Target	
  Audience	
  
-­‐	
  PosiGoning	
  
AuthenGc	
  Story	
  
-­‐	
  Messaging	
  
Digital	
  DistribuGon	
  
-­‐	
  Social	
  
People	
  
	
  
Content	
  
	
  
Execu4on	
  
	
  
© iPositioning
Extreme Scale (People, Data, Content)
Content	
  
Product	
  Marke4ng	
  
&	
  Crea4ve	
  
Experts	
  
EmoGons	
  
Product	
  Marke4ng,	
  	
  
Social	
  Media	
  
Experts	
  &	
  Marcom	
  
PosiGve	
  Business	
  
Outcome	
  
Audience	
  
Product	
  Marke4ng,	
  	
  
Subject	
  Ma@er	
  Expert	
  
Digital	
  
Product	
  Marke4ng,	
  
Social,	
  Web	
  &	
  	
  Content	
  
Experts	
  
© iPositioning
Get Executing Social Storytelling
“Content	
  is	
  a	
  revoluGon	
  in	
  how	
  we	
  think	
  about	
  power	
  and	
  influence	
  in	
  the	
  business	
  world.”	
  
	
  
Mark	
  W.	
  	
  Schaefer	
  
Social	
  Media	
  Explained	
  
January	
  2014	
  
© iPositioning
Get Execution Organized
Team: The Right People, Roles, Process
Strategy: Positioning, Messaging Strategy
Profiles: Target Social Rainforest, Persona
Storytelling: Themes, Ideas, Narratives, Media
Platform: Capture, Target, and Deliver
© iPositioning
Storytelling: Positioning as Story Components
For [WHO],
Negative [NEED]
Positive [DESIRED IMAGE]
Uniqueness [USP]
Unlike [COMPETITION]
Time [WHEN]
Connection [MESSAGE]
© iPositioning
For [WHO] as a Story Component
Narrative [text]
Data: [Company, Company Size,
Culture, Group, Industry, Location,
Name, Role, Social, Social Profile
Address, Title]
Context: [related digital media]
© iPositioning
Negative [NEED] as a Story Component
Narrative: [text]
Data: [Budget, Culture, People,
Process, Social, Technology]
Context: [related digital media]
© iPositioning
Positive [DESIRED IMAGE] as a Story Component
Narrative [text]
Data: [Culture, Feature, Service,
Solution]
Context: [related digital media]
© iPositioning
Uniqueness [USP] as a Story Component
Narrative: [text]
Data: [Better, Cheaper, Culture,
Faster, Social]
Context: [related digital media]
© iPositioning
Unlike [COMPETITION] as a Story Component
Narrative: [text]
Data: [Competitive: Company,
Culture, Image, Product, Unique
Value]
Context: [related digital media]
© iPositioning
Time [WHEN] as a Story Component
Narrative: [text]
Data: [Date, Place, Time]
Context: [related digital media]
© iPositioning
Connection [MESSAGES] as a Story Component
Narrative: [text]
Data: [Analyst, Customer, Media,
Sales, User]
Context: [related digital media]
Narrative: [text]
Data: [Analyst, Customer, Media,
Sales, User]
Context: [related digital media]
© iPositioning
What’s Your Authority vs. Competition
For [WHO],
Negative Pain [NEED]
Positive Solution [DESIRED IMAGE]
Your Uniqueness [USP]
Unlike [COMPETITION]
Time [WHEN]
Connection [MESSAGE]
STORY	
  
For [WHO],
Negative Pain [NEED]
Positive Solution [DESIRED IMAGE]
Your Uniqueness [USP]
Unlike [COMPETITION]
Time [WHEN]
Connection [MESSAGE]
AcGons	
  
© iPositioning
21	
  
Distributing the Story
Week	
  2:	
  
Tweet	
  
Week	
  2:	
  
Post	
  
Week	
  2:	
  
Video	
  
Hot	
  Coffee	
  Sprints	
  
Story	
  Middle	
  
DESIRED	
  IMAGE	
  
MESSAGE	
  
Week	
  3:	
  
Tweet	
  
Week	
  3:	
  
Post	
  
Week	
  3:	
  
Video	
  
Hot	
  Coffee	
  Sprints	
  
Story	
  End	
  
USP	
  
ALTERNATIVE	
  
MESSAGE	
  
Week	
  1:	
  
Tweet	
  
Week	
  1:	
  
Post	
  
Week	
  1:	
  
Video	
  
Hot	
  Coffee	
  Sprints	
  
Story	
  Beginning	
  
FOR	
  WHO	
  
NEED	
  
MESSAGE	
  
© iPositioning
Get Executing
Team: The Right People, Roles, Process
Strategy: Positioning, Messaging Strategy
Profiles: Target Social Rainforest, Persona
Application: Themes, Ideas, Stories
Execute: Capture, Develop, Orchestrate
© iPositioning
Capturing and Spreading Strategy and Message
Develop	
  
•  Compelling	
  message	
  
foundaGon	
  and	
  content	
  in	
  the	
  
context	
  of	
  your	
  	
  
•  CompeGGon	
  
•  Audience	
  	
  
•  Product	
  
Capture	
  
•  Capture	
  ideas	
  based	
  on	
  social	
  
conversaGons	
  and	
  intelligence	
  
•  Understand	
  how	
  and	
  where	
  your	
  
message	
  is	
  performing	
  the	
  best	
  
Deliver	
  
•  Quickly	
  and	
  easily	
  test	
  your	
  
message	
  and	
  content	
  	
  
•  Be	
  part	
  of	
  all	
  your	
  most	
  acGve	
  
customers’	
  conversaGons	
  
•  OpGmize	
  and	
  perfect	
  the	
  
message	
  and	
  content	
  
© iPositioning
“Your Story is Your Strategy.”
David	
  P.	
  Butler	
  
Founder	
  and	
  CEO	
  
iPosiGoning	
  
© iPositioning
Q & A
David	
  P.	
  Butler	
  
Founder	
  and	
  CEO,	
  iPosiGoning	
  
	
  
@david_p_butler	
  
david.butler@iposiGoning.com	
  
© iPositioning
Thank You

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113 -Product Marketing and the Collaboration with Product Management - sessio...
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108 - 3 Trends Impacting Messaging and Content
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Why do product managers need to be more vulnerable
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172 - How Not to Kill each other
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Connecting Product Decisions to Revenue
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107 - It's not easy starting new: career transitioning to product, starting ...
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How can ANYONE do UX Research?
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181 - What Skills Do I Need To Really Succeed As A PM
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177 - Team-Based Innovation
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163 - Customer Centric Product Management - How To Be Awesome
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159 - Strategic UX Research
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158 - Product Management for Enterprise-Grade platforms
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153- Experience Maps: Essential Tool in Product Innovation Strategies
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152 - Confident Communication
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Executing Product Positioning, Messaging, and Social Storytelling - David Butler (ProductCamp Boston 2015)

  • 1. © iPositioning Executing Positioning, Messaging, and B2B Social Storytelling David P. Butler Founder and CEO iPositioning Inc.
  • 2. © iPositioning Good Morning Product Campers Why Social Storytelling is Important Social Storytelling Game Plan Get Executing Social Storytelling
  • 3. © iPositioning Why Social Storytelling is Important “STORY  is  the  most  powerful  tool  you  have  in  business.”     Robert  Mckee   STORY  in  Business   September  2014  
  • 4. © iPositioning Customer Controls the Journey Awareness   EducaGon   EvaluaGon   Purchase   Service   Social   Awareness   Social   Engagement   Digital   Purchase   Social   RelaGonship   Customer-­‐controller  Vendor-­‐controlled   *Research  from  Google  and  Corporate  ExecuGve  Board  Study  1400+  B2B  customers   Gtled  “The  Digital  EvoluGon  in  B2B  MarkeGng”  
  • 5. © iPositioning Marketing Must Win the Outcome Strategy   PosiGve  Business   Outcome   Story   EmoGon   ConnecGon  
  • 6. © iPositioning Social Storytelling Game Plan “Your  corporate  posiGoning  serves  as  the  backbone  for  your  content  strategy.”     “The  art  of  sharing  your  company’s  disGnct  value  in  ways  that  resonate  with  buyers,   compelling  them  to  engage,  trust,  and  ulGmately  buy  from  you.”       Ardath  Albee   Digital  Relevance   January  2015  
  • 7. © iPositioning Extreme Consistency PosiGoning   PosiGve  Business   Outcome   Message   EmoGons   AcGons  
  • 8. © iPositioning Extreme Alignment (Everything) Target  Audience   -­‐  PosiGoning   AuthenGc  Story   -­‐  Messaging   Digital  DistribuGon   -­‐  Social   People     Content     Execu4on    
  • 9. © iPositioning Extreme Scale (People, Data, Content) Content   Product  Marke4ng   &  Crea4ve   Experts   EmoGons   Product  Marke4ng,     Social  Media   Experts  &  Marcom   PosiGve  Business   Outcome   Audience   Product  Marke4ng,     Subject  Ma@er  Expert   Digital   Product  Marke4ng,   Social,  Web  &    Content   Experts  
  • 10. © iPositioning Get Executing Social Storytelling “Content  is  a  revoluGon  in  how  we  think  about  power  and  influence  in  the  business  world.”     Mark  W.    Schaefer   Social  Media  Explained   January  2014  
  • 11. © iPositioning Get Execution Organized Team: The Right People, Roles, Process Strategy: Positioning, Messaging Strategy Profiles: Target Social Rainforest, Persona Storytelling: Themes, Ideas, Narratives, Media Platform: Capture, Target, and Deliver
  • 12. © iPositioning Storytelling: Positioning as Story Components For [WHO], Negative [NEED] Positive [DESIRED IMAGE] Uniqueness [USP] Unlike [COMPETITION] Time [WHEN] Connection [MESSAGE]
  • 13. © iPositioning For [WHO] as a Story Component Narrative [text] Data: [Company, Company Size, Culture, Group, Industry, Location, Name, Role, Social, Social Profile Address, Title] Context: [related digital media]
  • 14. © iPositioning Negative [NEED] as a Story Component Narrative: [text] Data: [Budget, Culture, People, Process, Social, Technology] Context: [related digital media]
  • 15. © iPositioning Positive [DESIRED IMAGE] as a Story Component Narrative [text] Data: [Culture, Feature, Service, Solution] Context: [related digital media]
  • 16. © iPositioning Uniqueness [USP] as a Story Component Narrative: [text] Data: [Better, Cheaper, Culture, Faster, Social] Context: [related digital media]
  • 17. © iPositioning Unlike [COMPETITION] as a Story Component Narrative: [text] Data: [Competitive: Company, Culture, Image, Product, Unique Value] Context: [related digital media]
  • 18. © iPositioning Time [WHEN] as a Story Component Narrative: [text] Data: [Date, Place, Time] Context: [related digital media]
  • 19. © iPositioning Connection [MESSAGES] as a Story Component Narrative: [text] Data: [Analyst, Customer, Media, Sales, User] Context: [related digital media] Narrative: [text] Data: [Analyst, Customer, Media, Sales, User] Context: [related digital media]
  • 20. © iPositioning What’s Your Authority vs. Competition For [WHO], Negative Pain [NEED] Positive Solution [DESIRED IMAGE] Your Uniqueness [USP] Unlike [COMPETITION] Time [WHEN] Connection [MESSAGE] STORY   For [WHO], Negative Pain [NEED] Positive Solution [DESIRED IMAGE] Your Uniqueness [USP] Unlike [COMPETITION] Time [WHEN] Connection [MESSAGE] AcGons  
  • 21. © iPositioning 21   Distributing the Story Week  2:   Tweet   Week  2:   Post   Week  2:   Video   Hot  Coffee  Sprints   Story  Middle   DESIRED  IMAGE   MESSAGE   Week  3:   Tweet   Week  3:   Post   Week  3:   Video   Hot  Coffee  Sprints   Story  End   USP   ALTERNATIVE   MESSAGE   Week  1:   Tweet   Week  1:   Post   Week  1:   Video   Hot  Coffee  Sprints   Story  Beginning   FOR  WHO   NEED   MESSAGE  
  • 22. © iPositioning Get Executing Team: The Right People, Roles, Process Strategy: Positioning, Messaging Strategy Profiles: Target Social Rainforest, Persona Application: Themes, Ideas, Stories Execute: Capture, Develop, Orchestrate
  • 23. © iPositioning Capturing and Spreading Strategy and Message Develop   •  Compelling  message   foundaGon  and  content  in  the   context  of  your     •  CompeGGon   •  Audience     •  Product   Capture   •  Capture  ideas  based  on  social   conversaGons  and  intelligence   •  Understand  how  and  where  your   message  is  performing  the  best   Deliver   •  Quickly  and  easily  test  your   message  and  content     •  Be  part  of  all  your  most  acGve   customers’  conversaGons   •  OpGmize  and  perfect  the   message  and  content  
  • 24. © iPositioning “Your Story is Your Strategy.” David  P.  Butler   Founder  and  CEO   iPosiGoning  
  • 25. © iPositioning Q & A David  P.  Butler   Founder  and  CEO,  iPosiGoning     @david_p_butler   david.butler@iposiGoning.com