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175 Product Manager as a Leader

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ProductCamp Boston is the world's largest and most exciting crowd-sourced one-day event for product people.  It's organized by and for product managers, product marketers and entrepreneurs, so attendees get the most out of the day.

Attendees learn about and discuss topics in product management and product marketing, product discovery, product development & design, go-to-market, product strategy and lifecycle management, and product management 101, startups, and career development. 

www.ProductCampBoston.org

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175 Product Manager as a Leader

  1. 1. Product Manager as a Leader Lynne Levy, Coach / Mentor Copyright 2019, Arena Consulting Lynne@lynnelevy.com
  2. 2. Agenda ● What is a leader? ● Are product managers leaders? ● Key leadership skills ● Insight into human behavior Copyright 2019, Arena Consulting
  3. 3. Goal: 3 things you can bring back to your teams on Monday. Copyright 2019, Arena Consulting
  4. 4. Think of your favorite leader. What made them a leader? (popcorn style) Copyright 2019, Arena Consulting
  5. 5. Who am I? Product Management Director Product Marketing Product Strategist B2B Certified Coach / Mentor: Focus on leadership and career growth in the world of tech Copyright 2019, Arena Consulting
  6. 6. Globoforce confidential and proprietary What is a leader? Copyright 2019, Arena Consulting
  7. 7. Tell vs Ask Speak versus Listen Know it all Take up the air Demeaning and condescending Rarely share recognition It’s all about them Copyright 2019, Arena Consulting
  8. 8. How does this type of (in)formal leader make you feel? Can you make a mistake? Can you propose a wild- ass idea? What happens if you are wrong? Copyright 2019, Arena Consulting
  9. 9. No creativity No innovation Copyright 2019, Arena Consulting
  10. 10. Globoforce confidential and proprietary “The art of motivating a group of people (team) to act towards achieving a common goal.” HBR Getting people aligned. Copyright 2019, Arena Consulting
  11. 11. Visionary Influence Leverage skills of teams Results oriented Inspire and motivate The Inspired Leader Resolve conflict Motivate through change Collaborative Give feedback Build trust and psych safety Copyright 2019, Arena Consulting
  12. 12. Visionary Influence Leverage skills of teams Results oriented Inspire and motivate Product Managers are leaders. Period Resolve conflict Motivate through change Collaborative Give feedback Build trust and psych safety Copyright 2019, Arena Consulting
  13. 13. Spend time and energy on the ‘hard’ skills of product management. Processes, talking to customers, designing UIs, etc. Forget about the leadership skills! Copyright 2019, Arena Consulting
  14. 14. This is what will get you on the promotion track Copyright 2019, Arena Consulting
  15. 15. Visionary Influence Leverage skills of teams Results oriented Inspire and motivate Resolve conflict Manage through change Collaborative Give feedback Build trust and psych safety The Inspired Leader Copyright 2019, Arena Consulting
  16. 16. Globoforce confidential and proprietary Good connection questionsWhat is psychological safety? Psychological safety is a shared belief that the team is safe for interpersonal risk taking. "Being able to show and employ one's self without fear of negative consequences of self-image, status or career" Team members feel accepted and respected. Copyright 2019, Arena Consulting
  17. 17. Globoforce confidential and proprietary Copyright 2019, Arena Consulting
  18. 18. Copyright 2019, Arena Consulting
  19. 19. Globoforce confidential and proprietary Be curious Listen Use prompts ● Tell me more ● Yes and Have others speak first For those who are quiet, ask for their insight Ask questions Copyright 2019, Arena Consulting
  20. 20. Globoforce confidential and proprietary Provide a environment where questions are a positive thing Lead by example Use prompts ● Tell me more ● Yes and Want others advice Not knowing is a good thing Ask questions
  21. 21. Globoforce confidential and proprietary More questions, better solutions People feel included Part of something Ask questions
  22. 22. When you feel like you belong...you are emotionally connected to others Happy, enjoy work Creativity Innovation Create connection and belonging Make mistakes
  23. 23. Globoforce confidential and proprietary " Connect with the team Build connection in the team. Emotional connection. Be comfortable with each other Bring your whole self to the team Build a sense of belonging Copyright 2019, Arena Consulting
  24. 24. “Your co-workers are not ‘like’ family, they ’ARE’ family” – Simon Sinek
  25. 25. Globoforce confidential and proprietary Good connection questionsConnect with the team Recognize, Celebrate Get personal. Kids, hobbies, school Acknowledge people. Say Hi. Stay curious. How are you? Don’t play favorites
  26. 26. Globoforce confidential and proprietary Good connection questionsConnect with the team Figure out people’s strengths Don’t tell…..Ask, Listen. Lead with kindness Forget the hierarchy Speak Last
  27. 27. Globoforce confidential and proprietary Source: Peter Senge, the Fifth Discipline Actively Listen 10? We think we are listening Listening to respond So we feel good and in control Brain can only do one thing at a time Copyright 2019, Arena Consulting
  28. 28. Globoforce confidential and proprietary Body language Actively Listen Allow the speaker to finish Provide feedback Respond appropriately Copyright 2019, Arena Consulting
  29. 29. Ask questions Create connection and belonging Actively Listen Copyright 2019, Arena Consulting
  30. 30. Understand the stress response
  31. 31. Globoforce confidential and proprietary Good connection questionsUnderstand yourself and your colleagues
  32. 32. Bear with me...a little science
  33. 33. RewardThreat Happiness Joy Food Sex Things that feel good Fear Anger Frustration Pain Running Fight, Flight, Freeze Our reptile brain has 2 states
  34. 34. Our brain responds to social threats at work the same way as physical threats Reptile brain is activated!
  35. 35. Tense, Stressed Protective, Control Lose patience Biological. Can’t help it Recognize it
  36. 36. Social threats at work trigger reptile brain Status Certainty Autonomy Relationships Fairness SCARF Model
  37. 37. ● Examples: ○ When we are excluded from decisions ○ When our voice is not being heard Status
  38. 38. ● Examples ○ Threat of reorg ○ A manager requesting a meeting with no description ? ○ What were they discussing in that conf room? Certainty
  39. 39. ● Examples ○ Micromanagement ○ No input into decisions Autonomy
  40. 40. ● Examples ● Connect with people you like or trust = reward ● Meet someone you don’t trust = threat Relatedness
  41. 41. ● Examples ○ Same people are part of decisions ○ Same people get the plum projects ○ Input into decisions Fairness
  42. 42. Identifying SCARF in yourself and others. It’s not about you!
  43. 43. Lynne Levy Lynnelevy.com Lynne@Lynnelevy.com To Learn more about product management leadership and join others in building community, please go here.

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