Peter Norris has over 15 years of experience in management roles across various industries including retail, pharmaceuticals, and chemicals. He holds an MBA and a BSc in Chemistry with Business. His most recent role was as a Project Manager at Merck Sharp & Dohme from 2015-2016 where he led validation projects and implemented process improvements. Prior to that, he held several store and operations management positions in retail and building supplies companies, demonstrating a track record of achieving sales targets and improving business performance.

1. Peter Norris CV
Peter Andrew Norris
Peter_norris20@hotmail.com
Mobile: 0793 093 8885
Home: 12 Sunray Avenue , Bromley, Kent. BR2 8EW
Current: 47 Julian Avenue, Newcastle, NE6 4RJ
Personal Statement
Experienced in applying cross functional managerial expertise along with good diagnostic and analytical skills in a
complex and pressurised environment. I have project management experience and skills. The commercial awareness that
I have gathered over the last 12 years gives me a perspective on how to ensure clear stage points and budgets do not
overrun and that work is progressed in timely manner.
I am a people manager who facilitates performance through, motivating and inspiring my team to excel their targets.
I am a leader of my business with a real passion for success and performance management. I am a believer in excellence
and quality in everything that I do and that this should filter through the team to provide outstanding customer
experience, repeat business and a real sense of belonging.
Education Background
Oct 2014 – June 2015 Swansea University Chemical Engineering Course
2001 – 2003 The University of Huddersfield MBA (Master of Business Administration) Pass
1996 – 2001 The University of Huddersfield BSc (Hons) Chemistry with Business 2:2
Key Skills
· Project management techniques and skills
· Customer analysis
· Management and development of large teams.
· Focus on delivering targets to budget and within a profit and loss account
· Analysis of key trends, customer insights, data management. Multichannel retailer
· Computer literate, with a very good understanding of Microsoft Office including Word, Excel, PowerPoint, Outlook
· Ability to work in high stress environments
· Enthusiasm for continual improvement
· High degree of mathematical and numerical reasoning
July 2015 – Sept 2016 Merck Sharpe & Dohme
Bulk Technical Operations – MSD Manufacturing UK Division of Commercial Pharmaceutical Products.
 Verification / Validation Projects
 New equipment qualification, URS/RS. (IO, OQ, PQ Overview), (Downflow booth & WIP system)
 GMP documentation / standards
 Change control Management – (REMERON, Mixed Trityl, Atypical Losartan, MRL Clinical Trails, Color Blend)
 Lean six sigma methodologies (5 whys, fish & bone, root cause analysis)
 Deviation management
 SDLC – Across site / personal projects
 Serialisation / SAP
 Continuous Process Verification (CPV’s Pharmaceutical Products/Excipients)
 Process performance qualifications (PPQ’s)
 Clean/dirty hold time Validation (Swabbing techniques, API, TOC, Bioburden)
 STEM Schools Ambassador for MSD UK (External)
 Audit: 1. Chapter 28 - QO /ESU: Laboratory Instrumentation & automation
 Audit 2. Chapter 19 Utilities, HVAC, Operational Maintenance & Alarming (Water systems, EM, Compressed gas,
Eurotherms)
 Data Analysis: Trending / investigations, continuous improvements concerning process / in-process parameters
within the manufacturing of active tablets (CT or FCT), dissolution, hardness, tablet weight, compression

2. Peter Norris CV
Major Projects:
1. REMERON Technical transfer to site and Full Validation - £4 billion annual revenue Cramlington Sole
manufacturing site globally
2. Continuous Processing Project – Industry Leading pharmaceutical manufacturing: Downflow booth for operator
handling and automation of Excipients and API charging to lose and weight feeders to Continuous Direct
Compression module.
3. HAZOP Centralized dust extraction system (including house vacuum and DC101)
Oct 2014 – July 2015 Chemical Engineering Course at Swansea university
· I completed a course at Swansea university in Wales to change industries as a career change, securing a training
program/ placement at MSD to gain industry experience to support in the transition.
Oct 2012 – Sept 2014 Homebase Store Manager
· Managing and motivating a team of 64 to increase sales and ensure efficiency, Turnover £6m
· Analyzing and interpreting sales figures and forecasting future sales, management of payroll (CTS), P&L to
facilitate planning
· Performance management, appraisals and performance reviews, training and development; succession planning
· Resolving health and safety, legal and security issues
· Customer insights, complaints and resolution
· Organizing special promotions, displays and events
· Updating colleagues on business performance, new initiatives and other pertinent issues
· Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and
monitoring what local competitors are doing
· Promoting the organization locally by liaising with local schools, newspapers and the community in general
Achievements
· Radically turn store performance around from 333rd in business to top 100 in 12 months
· All KPI’s achieved above target at year end
· Year end achieved 108% to budget
· Recruitment of new senior team and internal progression / succession
· Strong CRM management, driving overall customer satisfaction from 38% to 67%
· Highest audit pass in company 91%, first store to pass after 5 weeks in store.
· Exceeded store controllable profit target by 2%
Jan 2012 - Oct 2012 B&M Retailing Project Manager - Regionally Mobile
· Responsible for new site openings and project management from initial site acquisition to first trading day.
(Southend, Cambridge, Reading, Southampton, Southend, Ipswich, March)
· Recruitment and training of new colleagues, store layouts, distribution channels.
April 2007 – Jan 2012 Wickes Building Supplies
1. March 2011 - Sept 2011 Store Manager (PROMOTION ROLE)
· Management of under-performing store, full management of senior team and all KPI’s.
· Planning, campaign management and analysis.
· Performance management
· Full management of Profit and loss reporting and budget controls.
2. Nov 2009 – March 2011 Logistics & Distribution Manager (PROMOTION ROLE)
· New multichannel delivery service, covering central London and north Kent.
· Integrating IT systems for in-store orders, online, and catalogue orders.
· Management of Internal, external contractors, customer expectations and SLA’s.
3. May 2008- Nov 2009 Customer Service Manager (PROMOTION ROLE)

3. Peter Norris CV
· Customer satisfaction top 20 in the company (328 stores), increased productivity and reduce labour costs.
· Increased service level to 96% to target.
· Profit and loss - Customer resolution payments 22 %, COST SAVING.
4. April 2007 – May 2008 Merchandise Manager (Running store on behalf of the absence of Store Manager)
· Sales and category analysis to generate improved customer experience and profitability.
· Management of full sales area, warehouse and goods in management.
Sept 2003 – April 2007 J Sainsbury’s Graduate program
Successfully secured a place on the graduate program of 120 graduates from over 10k applications and a full days assessment
centre covering , interview skills and techniques, psychometric testing
Interests and Activities
• Parachuting, fly fishing, clay pigeon shooting, gym, swimming.
• Previous member of the Territorial Army.
• Qualified First aider
• Full UK Clean Driving License
References available on request: