1. Zdenka Novkovic
46 Valley View Trail, Sparta, NJ 07871
zsofric@yahoo.com
Ph: 973-234-9147
Professional Summary
An accomplished Supply Chain Analyst & Inventory Manager for an ISO
9000:2001 and ISO 1348 compliant company, with more than 10 years of dynamic
performance in forecasting, vendor relations,strategic partnerships,
purchasing, production planning, and customer service, while contributing to
revenue growth in competitive business markets. Strong expertise in all key
aspects of Operations processes. Excellent written and verbal communication
skills.
Skills
Inventory Management Price Negotiations
Inventory Reporting MRP
Distribution & Order Fulfillment Supply Chain Performance
Forecasting Demand Planning
Production Planning Vendor Quality
Vendor Sourcing Logistics Import/Export
E&O Management Strategic Planning
Experience
Sulatan Healthcare-a division of Dentsply International Hackensack, NJ
Supply Chain Analyst/Production Planning Jan 2009－Nov 2014
Developed and executed cost effective business processes to meet
requirements through a combination of cost reduction, price adjustments,
design improvements, or product de-emphasis and discontinuation.
Analyzed existing product offerings to identify products that do not meet
sales and profit requirement.
Reliably executed numerous responsibilit ies including changing and
implementing a new MRP system, as well as liaison with marketing teams
and other divisions on launching new products.
Expertly managed exports to international warehouses and collaborated
closely with the Controller and Operations Manager to create and manage
policies on E&O.
Lead for customer service, warehousing,purchasing and planning for
implementation of Microsoft Dynamics AX 2009.
Coordinated user prototyping, testing, and training based on
implementation schedule. Work with Process Leads and Consultants
to identify gaps and create functional specifications.
Production Planning: Performed planning weekly on 40 SKU's, updating
BOM, Inventory Management,ensuring Production as per the plan and
meeting Production targets.
Increased on time production by 45% and scrap of raw materials by 60% by

2. implementing a new production planning system.
Sultan Healthcare-a division of Dentsply International Hackensack, NJ
Inventory Manager Jan 2007－Jan 2009
Managed all day to day operating duties for a $15M inventory such as
coordinating physical inventories, resolving inventory discrepancies,
identifying missing product and taking proper action to resolve the issues.
Preformed year-end inventory count for 4 warehouses, creating processes
and resolving discrepancies for inventory counts.
Key point of contact for creating and managing all new SKUs while
overseeing all purchasing functions or finished goods and raw materials.
Successfuly lead the integration of Sultan Healthcare into Dentsply
International, moved production and warehousing to new divisons, created
new processes, policies and procedures to be compatible with the new
company.
Sultan Healthcare Englewood, NJ
Purchasing Coordinator Jan 2006－Jan 2007
Applied management experience to source vendors and recommend vendors
to the senior management team.
Supervised price negotiations, contract T&C and established new vendor
accounts.
Successfully monitored supply chain management including inventory,
materials planning, and operations planning.
Prepared purchase orders and sent copies to suppliers and departments
originating requests.
Handled customer and supplier inquiries regarding order status, changes,
or cancellations.
Communicated with suppliers in order to schedule or expedite deliveries
and resolve shortages, missed or late deliveries, and other problems.
Aero-Med LTD Glastonbury, CT
Purchasing Manager / Customer Administrator Mar 2003－Dec 2005
Demonstrated expertise by procuring $70M annually in inventory for
AERO-MED LTD., a national disposable medical supplies distributor.
Conducted staff training and provided guidance in establishing an
automated purchasing process.
Credited with using advanced administration while caring for AERO -MED
LTD's biggest account, which encompassed entering and tracking 300 orders
daily, and managing order fulfillment.
Utilized interpersonal skills while engaged in heavy customer
relationship management.
Showed strong proficiency in communication while overseeing a project to
rectify several hundred invoice irregularities.
Education
Manchester Community College Manchester,CT
Associate of Science:Accounting & Business Management Dec 2003
Languages spoken : English, Serbian, Bosnian and Croatian