CONTACT Baghdad E-mail: firstname.lastname@example.org
Phone: +964 7728573106
PROFILE With 12 years experience (7 in UAE & 5 Iraq), delivering exceptional records of diverse
responsibilities, high performances technical solutions to meet challenging atmospheres
demands and its successful to way out, extensive qualifications in facets of information
systems methodology, creative, critical thinker, problem solver, team player, keen,
Strategic thinker & energetic.
High-performing management executive with expertise in varies optimizing organizational
processes, measurement systems to maximize business results in levels and service
operations worldwide, including commercials, and retail/service industries. Strategist who
transforms strategic plans into workable solutions and benchmarks performance against
key organizational targets/goals.
Performance targets and yield measurable outcomes:
·Reduced tactical-planning cycle time
·Reduced product-development time
·Cost reductions through improved process performance
Provincial Reconstruction Team
Aug, 2006 — Sept, 2007
Chief Assistant/ Governances & Economic Departments- Operations & Research
ØManage a team of 12 employee’s distributions and assignments, performed on spot
related surroundings and subject consolation.
ØDesigning, Interpreted seminars back ways from English to Arabic and vice versa
between PRT and Iraqi officials as senior linguistic.
ØDeliver a quantitative and qualitative survey which involves interviews and focus group
assessments executing output information policy.
ØConduct training and operational performances enhanced teamwork environments.
ØSupport and help team in coordinating high profile seminars (government officials and
ØCreate and enhance employees’ performances assessments resulting quality assurance
ØInspect several surveys designed by co-team associates, determine potential defaults and
guided to better initiation.
ØDeveloped a Root Cause Analysis report using MS Office.
Amro Senan Hasan
Amro Senan Hasan 1
Royal Transportation Management
Systems L.L.C (RTMS) Abu Dhabi,
United Arab Emirates
May, 2009 — May, 2011
Royal Transportation Management
Systems L.L.C (RTMS) Abu Dhabi
May, 2011 — Nov, 2014
Chief Operation Officer (COO)
ØOversee 70 employees (as start) and AED 5 million budget in driving process
improvements throughout the operation, as well as improving operating performance of
application processing, policy issuance, billing, commissions, and customer service.
ØCreate and audited SOP’s each department heads along with its structural management
ØEnhance employee operations and HR performances through orientations and discipline
behavior, created evaluation systems for best employee’s schedule (monthly, semi-annul,
yearly, 3 years and 5 years periods).
ØConduct training for best potential nominees in part of internal system promotions.
ØConstructed compensation and benefit process includes but limited to annual salary and
ØOrchestrate more than 6 project teams in improving business processes and ensuring
ØPlan, originate and produce smart system simulation resultant accuracy of process
information for departments control records (HR, OPS, Marketing and Logistics).
ØManage project resources, progress, completion timeframes, and budget while exceeding
key operational performance targets, with results that include:
·100% process application reductions.
·100% policy increase insurance productivity.
·62% reduction in policy errors.
·80% reduction in billings
ØSuccessfully aligned business planning and financial processes with performance
improvement and business risk-management activities.
ØManaged a team 5 head departments a total of 250 employees by last year.
ØAnalyze gathered requirements data, verify requirements and create business
requirement specifications (BRS), establish and executed: KPI’s and its milestones
throughout: Long, Mid & Short term plans, department’s plans, setting department heads
procedures and life cycle.
ØProduce over 350 misalliance process maps, process charts, and simulated pivot report
applying six sigma methodology associated, direct strategically customer supporting
campaign management and marketing operations.
ØAudit on quarterly bases contract types to best preserve rights and benefits, achieved a
balance profit of over 2.5M throughout long strategic term plan, and increased income,
expanded market share to the peak of over 8M UAE Dirhams.
ØSurpassed all balance scorecard goals set to meet 5 years long term, on which exceeded
scorecard strategic goals
Amro Senan Hasan 2
TetraTech DPK (IA2J & Taqadum
May, 2015 — Sept, 2015
ØReduce time cycle life by an average of approximate 34% throughout 4 years.
ØImproved budget accuracy forecast and lead support service level by 20%.
ØCarry out customer service satisfaction 5% annually through supply chain management
initiatives, inventory control, and flexible manufacturing practices.
ØComplete and conduct final dashboard design which provided strong and detailed
description processes of each department and scale of achievements and measures to meet
short, mid and long terms goals.
Øperform with technical Lead to convey customer needs, process strong modeling testing
complex projects diagrams to maintain quality standard using TQM, Developed a Root
Cause Analysis report using MS Office.
ØSuccessfully initiate marketing plan cohesion with quality control, solutions, interact
with customer brand teams and respective agencies to create business objectives.
ØStudy and marketing strategies and execute streamlined marketing operations solutions
throughout agencies along with operational vendors.
ØInteract with various stakeholders providing support and recommendations on diverse
business approached with the best approachable established priorities and manage
internal database performance of delivery resources.
Inventory Regional Audit Officer
ØAudit A2J & Taqadum inventory wall-to-wall, diagnosed over a total of 1600 defaults on
wall-to-wall only despite audit report.
ØRegional Audit Officer.
ØIncreased accuracy (A2J project) Inventory/ Logistics/ Purchases to over 85% from 31%
errors, which includes but not limited to:
·Fulfill over 700 empty cells.
·Estimate current values for over 250 items.
·Label 62 items.
·Estimate purchase dates from over 300 items.
·Track over 100 vendors and receipts
·Calculate current values, Acquisitions dates for over 900 items.
ØIncreased accuracy (Taqadum project) Inventory/ Logistics/ Purchases to over 91% from
27% errors, which includes but not limited to:
·Fulfill over 1400 empty cells.
·Estimate current values for over 500 items.
·Track 200 missing items.
·Label 350 items.
·Estimate purchase dates from over 400 items.
·Track over 300 vendors and receipts
Amro Senan Hasan 3
·Calculate current values, Acquisitions dates for over 1900 items
ØProcess Inventory reports including but limited to (time item cycle, current value &
others, Created simulated inventory processing S.M.A.R.T.
ØPhysical overlooked for over 500 items in Baghdad, 600 in Basra & Hilla and 102 in
Erbil, Reporting and tracking missing items.
ØPrepared and initiated commodities receipt forms, Participated in dispositions close-out
plan for all subordinates/branches (Basra & Erbil).
QUALIFICATIONS ·Operational process analysis
·Strategic planning and leadership
·Organizational design and development
·Productivity and efficiency improvement
·Cross-Functional team leadership
·Revenue goal/growth attainment ·Six
·Negotiation, persuasion, and communication
·Training and leadership development
·Research and development.
·Strategic Market planning.
EDUCATION Business Intelligence and
Knowledge Management Systems
July, 2016 — Aug, 2017
Information Systems Aug, 2016 — Sep, 2017
Alison/Global Text Project / GDP: 95%
Business Intelligence is a set of theories and methodologies that handle large amounts of
data and information and assists managers with decision-making. Knowledge
management is the process of capturing, storing, retrieving and distributing the knowledge
of the individuals in a business for use by others in the business to improve the quality
and/or efficiency of decision making across the firm. This course in Business Intelligence
and Knowledge Management Systems enables the learner to study information tools used
to assist decision-makers and describe the process known as decision-making including the
three steps involved. The course will be of interest to business professionals who would
like to gain a basic knowledge and understanding of the benefits of business intelligence
and knowledge management systems.
Alison/Global Text Project / GDP: 100%
An Information System is a man-made system that facilitates an organization’s
operational functions and supports management decision making by providing information
that managers can use to plan and control the activities of the firm. This course in
Information Systems enables the learner to explore the system’s components, explain
elements in the study of Information Systems, identify what a business process is and
explain the features of quality information. The course will be of interest to business
Amro Senan Hasan 4
Inventory Management - Using
Sep, 2016 — Nov, 2016
Fundamentals of Operations
Nov, 2016 — Jan, 2017
Bachelor Degree in Computer
Oct, 1998 — Sept, 2003
professionals who would like to gain a basic knowledge and understanding of Information
Alison/National Programm on Technology Enhanced Learning NPTL / GDP: 96%.
The course of Inventory Management - Using Inventory Models is the fourth in the
Applied Operations Management series of courses. Inventory models help businesses
answer the questions: How much material to order? When to order the material? They
help firms determine the order quantity that minimizes the total inventory holding costs
and ordering costs, as well as the frequency of ordering, to keep goods or services flowing
to the customer without interruption or delay. The course begins by introducing the basics
of inventory management and introduces concepts such as deterministic demand and
probabilistic demand, type of costs such as cost of item, order cost, and holding or carrying
cost. Several models are available to help determine how much inventory should be
brought in to restock the products or parts, and you will be introduced to inventory models
such as the single period inventory model, the multi-period inventory model and the
economic order quantity (EOQ) model. These models are explained in detail using worked
examples. This free course will be of great interest to professionals working in the area of
inventory management, procurement and operations management and who would like to
learn more about using inventory models. The course will also be of interest to learners
who are interested in a career in procurement or operations management.
Alison/XSIQ / GDP: 96%
Using an interactive presentation style, the lessons go through the role of operations
management in both manufacturing and service organisations. It also covers strategies
used, such as capacity planning, facilities location planning, aggregate planning and
scheduling, as well as inventory management techniques and quality management.
Al Momaon University private college
INTERESTS Strategically & Tactical Management fields, Business consultation.
REFERENCES References available upon request.
Please feel free to contact me at:
Phone: +964 7728573106
Amro Senan Hasan 5