A results driven, committed and articulate sales representative with excellent communication skills and a high level of customer commitment. Multi-skilled with the ability to plan & manage territory whilst and maintaining & developing existing and new customers through ethical sales methods and consistent high customer service. Possessing a good team spirit, deadline orientated and having the ability to succeed in a demanding sales environment. Now looking forward to a making a significant contribution in an ambitious and exciting company that offers a genuine opportunity for progression.

1. Curriculum Vitae
Gordon Sinclair Thow
4 Middleton Place
Old Rayne
Insch
Aberdeenshire
AB52 6RG
Tel. 01464 851603
Mobile: 07818347730
e-mail: gordonsthow@sky.com
LinkedIn Profile: https://uk.linkedin.com/in/gordonthow
Summary
Experienced Branch Operations/Laboratory Manager with a successful track record within a Test Equipment Rental,
Sales, Calibration & Technical Services Company. Optimistic mentality with the ability to place trust in others. Over
20 years experience in the UK Oil & Gas/Industrial Markets. Full responsibility for all aspects for all Branch
Operations.
Including: Sales & Marketing, Business Development (New & Existing), Purchasing & Vendor negotiation. Reporting
directly to the MD. I have played a leading role in setting up and managing the several branch offices.
Employment History
August 2015-January 2016
RSTAHL UK Ltd.
Assembly Technician-Aberdeen Branch
Working as part of the Aberdeen Branch team my responsibilities included:
Setting up and supporting the business development of RSTAHL in Aberdeen and throughout the UK.
To becoming familiar with the requirements of the RSTAHL build programme & complete build products to customer
order and specification.
The testing of custom build products in accordance with the specified test procedures for the level 1 & level 2
programme.
To undertake regular & training refresher courses to ensure knowledge base is fully kept up to date.
Assist as required within the branch-answer incoming calls, make outgoing calls appropriate to supporting the
RSTAHL UK business.
Check stock levels-support with goods in & despatch.
Internal Sales & Customer Service role.
Complete additional duties as and when required by the Aberdeen Branch Manager.
May 2001 to April 2015
Test & Measurement Hire (Aberdeen Office)
Operations/Laboratory Manager
Full responsibility of all Operations in Inverurie (Aberdeen Office).
Recruitment, Development and Supervision of employees.
Responsibility for the Implementation & successful Accreditation to ISO 9001-2008 and ISO 17025-2005.
Budget Responsibility and ensuring targets are in line with company business plan.
Ensure compliance with health & safety regulations within the workplace.
Year on year revenue growth.

2. April 1998 to April 2001
Aughton Hire (Aberdeen Office)
Operations Manager-1998-2001
Accredited to ISO9001 QA Manager
Full responsibility for Sales & Marketing, Business Development, Hire, Sales & Calibration Operations.
Reporting directly to the Board of Directors at Head Office.
Operating alone with the support of head office I increased sales on a yearly basis
April 1994 to April 1998
Aughton Hire (Aberdeen Office)
Workshop/Hire & Calibration Technician Responsible for all Hire/Rental & Calibration Technical operations.
Answering directly to the local Branch Manager. Directly liaising with the customer at all levels from initial enquiry to
on site support.
May 1987-May 1993
British Army (BAOR)
Telecommunications Technician REME-Royal Electrical & Mechanical Engineers based in 7 Armed Workshop REME,
Fallingbostel, Germany . Gulf War 1 Veteran. As a Senior Corporal I was responsible for all aspects of maintaining an
operational self-sufficient mobile technical workshop.
Qualifications
HND Electronic & Electrical Engineering (RGIT-1986)
Other relevant courses
RGU Part Time MBA
Completed Modules
Year 1 & 2
Human Resources
Operations Management
Information Systems
Business to Business Marketing
Strategic Management (double module)
Essential Management Skills 10/11 Sept 2013
UKAS Laboratory Management Course 01/03 Oct 2013 Roles of the Quality & Technical Management
UKAS Uncertainty of Measurement Course 18/20 March 2014
CRESTCOM International: The Bullet Proof Manager Leadership Training-Jan-Dec 2014-ILM Approved.
Participant Support Modules
Raise the customer service crossbar Increase accountability & responsibility
Deliver results the first time Stimulate Strategic thinking
Lead your team through change Take your job seriously, take yourself lightly.
Six steps to effective mentoring Strategies for dealing with dissatisfied customers
The road to negotiating success 10 ways to increase morale and motivation
Create a blueprint for team success Techniques for managing personality styles
How to inspire innovation How to be an effective problem solver
How to create consensus Communicate with impact
The leader's mindset Managing Strategic Change
Develop effective - and devoted – employees Managing time for maximum results
How to improve workplace performance Better performance through better teamwork
Better performance through better teamwork Conflict resolution techniques
Leadership strategies
Further references available on request.