1. PERSONAL INFORMATION
A proven track record that can improve your organisation by identifying key areas for continuous improvement and taking
the lead to eradicate waste and down time. Trouble shooting and support come as second nature, meaning prompt action and
corrective measures are implemented. A confident trainer and mentor willing to take the lead to add to your employees
skillsets, and ready to take on board new techniques and learn from my peers. Taking a flexible approach and utilising
internal and external resources with the sole intention to increase profits and provide support and direction.
Personal Skills:
 Data – statistical analysis, research methodology, record keeping and reporting
 Technical – analytical process approach, continuous improvement methods, lean manufacturing and kaizen
methodology
 People – communicate, motivate and lead teams. Train, mentor and lead by example
 Creative – instrumental in initiating change and solution based, implementation from concept to production. Driver
of team participation by encouraging employees to be forward thinking and able to voice ideas and present them
CAREER & EDUCATION HISTORY
------------------------------------------DATE RANGE------------------------------------------
June 2006 – March 2013 – Senior Process Technician – Plastic Bottle Supplies Ltd - Wolverhampton
August 2005 – December 2005 – Technician – Apla Plc – Droitwich
April 1997 – July 2005 – Senior Technician – Massmould Ltd – Milton Keynes
January 1996 – March 1997 – Setter Technician/Shift Leader – Thomas Ashton Ltd - Milton Keynes
August 1991 – November 1995 – Setter – Plysu Plc – Milton Keynes
July 1998 – June 1991 – Veneerer – Yamaha Kemble & Co – Milton Keynes
January 1985 – May 1988 – Machine Operator/Setter
Key Achievements:
 Completing Business Management HND
 Trialled new Nescafe closure for launch and wrote start up parameters at Massmould Ltd
 Analytic review and process/parameter changes produced 15-20% product increase at Plastic Bottle Supplies Ltd
 Introduced angled mirrors to reduce downtime on an overhead conveyor system (blockages) at Apla Plc
 Implemented training of individuals and groups throughout career
 Pivotal role liaising between departments to ensure good communication on new projects
Key Skills Gained:
 Marketing and Consumer Principles and Practices

2.  Ability to work with and understand customer needs and the desire to exceed their expectations.
 A good understanding of the 4 P’s and the modern version that has expanded to be the 7 P’s of marketing.
 Have the confidence to give input and the understanding to use feedback.
 I believe that research and peer knowledge are very important tools to understand yours and the customer target
market.
 I am currently working through an on-line course, which includes Customer-Focused Management, project
management, Lean manufacturing, HR, Health and Safety and legislation.
 Keen negotiator with customer and employees.
 Able to sell products and ideas successfully.
 Proven track record in fault finding and resolutions.
 Worked in high volume manufacturing environment.
 Progressed from a machine operator to senior process technician/manager
 Good customer service skills and have been instrumental in both re-solving issues and reducing costs and
improving production efficiency.
 Interviewed and trained personnel.
 Use of Word, Excel, Outlook and Powerpoint.
Professional Qualifications:
 City & Guilds - British Polymer Training Association – Process Condition Setting
 City & Guilds - British Polymer Training Association – Mould mounting
 NVQ – Polymer Training Ltd – Blow moulding Technology Part 3
 Preparing to Manage- Skills and Practices Advanced Learning Certificate
Education:
 University of Worcester – Business Management HND – Business Management and Community Engagement,
Leadership, Marketing/Sales and Customer Support, Integrated Project, Entrepreneurship, E-Commerce,
Law/Ethics and Sustainability and Accounting and Finance.
This has given me a great basis of organisational structure and developed my knowledge to give me a sound
understanding of business.
 Denbigh Comprehensive – GCSE Maths, English Literature, English Language, Engineering, Physics, Economics
and History.
Reference
 Andrew Dawson – Operations Manager Plastic Bottle Supplies Ltd
Email – andy.dawsona@gmail.com
 Douglas Wotherspoon – Module Leader at University of Worcester
Email – d.wotherspoon@worc.ac.uk