1. PAUL RUDOLPH HAYES
Personal Details
Current Address: 05 Eaton Rise, Ealing Broadway, London, W5 2HE
Age: 27 Mobile: 07931159317 Email: paulhayes215@gmail.com Full Driving Licence
Personal Profile
Highly driven, motivated and passionate individual who is confident taking responsibility and new challenges. Possesses a creative mind with unique ideas. A keen listener who can research complex data and present clear, compelling analysis.
I offer outstanding talents:-
 Working with internal and external stakeholders of all levels: from Supreme Court Justices to junior colleagues
 Developing and sustaining customer relations.
 Highly motivated, adaptable and flexible.
 Developing and maintaining effective administrative systems.
Career Development
The Supreme Court of the United Kingdom & Judicial Committee of the Privy Council
 Position: Administrative Officer – (September 2013 – Current)
 Main responsibilities include coordinating, monitoring and reviewing actions relative to the administration of the Supreme Court and Privy Council, manage and train junior staff, advise senior staff, allocate and monitor Judicial Assistant’s PTA memos, draft routine correspondence, input and process new cases, manage and monitor archived cases, distribute resources, liaise with various stakeholders, order stationery, schedule meeting rooms, perform security screen checks, prepare paper and electronic bundles for the Supreme Court Justices.
 Skills and experience gained: > Multi-Tasking > Organisational Skills > Time Management > People and Resources Management > Information management.
 Key Achievements: > Implementation of a simpler and leaner Permission to Appeal (PTA) process which halved the time and paperwork > Improved Customer satisfaction creating detailed spreadsheet showing the different stages of the PTA process > Identified and solved problems with retrieval of records by archiving and re-organising retrieval system saving storage space and efficiency to find cases.
Reading Employment Tribunals
 Position: Caseworker – (July 2012 – September 2013)
 Main responsibilities included managing a large volume of casework, liaising with various parties and stakeholders, managing information, clerking and undertaking continuous improvement.
 Skills and experience gained: > High volume management > Effective writing skills.
 Key achievements: > Managing a significantly increased workload due to lack of staff which saved money, complaints and smooth running of the office > Re-organised the storage files, which saved space and confusion for the office.

2. Excellent references available on request
Reading Crown Court
 Position: Pre-trial Clerk – (February 2012 – July 2012)
 Main responsibilities included inputting indictments and committal cases, processing financial expenses, preparing bundles and undertaking reception duties.
 Skills and experience gained: > Organisational Skills > Flexibility
 Key achievements: > Assisting in other departments to relieve pressure of understaffing helping the court save complaints and workload.
 Position: Jury Officer / Court Usher – (May 2010 – March 2012)
 Main responsibilities were undertaking all jury management procedures, liaising with judiciary, police, public and staff, preparing and presenting speech to jurors, writing correspondence to stakeholders, allocating jurors, process enforcement action, calculating number of jurors needed, monitoring jury utilisation figures, processing juror expenses, creating and monitoring feedback.
 Skills and experience gained: > Oral and written Communication skills > Interpersonal skills – cultural awareness > Customer relationship > Problem solving and decision making > Calculating Statistics and figures > Managerial duties > Effective presentation skills.
 Key Achievements: > Developed and re-organised the entire jury process in order that it required only one staff member instead of two, this saved time and money > Creating feedback questionnaire for jurors improving customer satisfaction and presenting results to senior management.
Rollits Solicitors
 Position: Paid work placement (June 2006)
 Main responsibilities were to research case precedents and legislation and undertake marketing presentation to two partners.
 Skills and experience gained: > Research and Investigation > Marketing and presentation skills
 Key achievements: > Preparing marketing presentation for the firm in front of two partners.
> Researched on cases saving time for paralegals to concentrate on other work.
EDUCATION
Birmingham City University, UK (2005 – 2009) Woldgate Secondary School, UK (1998 – 2005)
Postgraduate Diploma in Legal Practice Course. A Level – Law – B, History – C, Performing Arts – C, 2:2 class LLB (Hons) in Degree in law and Criminology. English Literature (AS) – C.
GCSE: 10 GCSEs passed with A- C grade.
ADDITIONAL SKILLS
 Confident use of Microsoft Office and Dynamics CRM, Lexis Nexis and Westlaw. Trained in First aid.
INTERESTS
 Volunteering for Just Advocacy charity in the social media department and Mission for Vision. Previously volunteered for Water Aid, Calvary Chapel, Positive Community Growth Project, Feed the Children and Air Ambulance. Volunteering as Creative Content Manager at Clearvision Films. Attend gym regularly.